Extended MobileMe Email Outage Due To Server Issue

MacRumors · Jul 22, 2008, 09:45 PM

Apple has posted a support document suggesting that the continuing MobileMe email outage affecting 1% of MobileMe users is due to a "serious" issue with one of their mail servers. Affected users have been unable to send or receive email since the tumultuous MobileMe transition began over 5 days ago.

Quote:

We understand this is a serious issue and apologize for this service interruption. We are working hard to restore your service.

Apple has already sent out up to two apology emails to MobileMe customers regarding the rocky transition. Apple has not given a time estimate on when the remaining issue will be resolved.

Article Link

Aztec · Jul 22, 2008, 09:48 PM

This transition is quite painful to watch

.Chris · Jul 22, 2008, 09:48 PM

well hopefully they will get it fixed soon...

perhaps they should have done more testing?

damn you, you beat me.,...

law guy · Jul 22, 2008, 09:48 PM

Interesting - I'm sending and receiving emails, but I've had several hour delays in getting emails (they come with the correct time stamp - just hours late) and I've been unable to send from the web-based page on at least one occasion. Seems like there are some significant technical difficulties even for those of us who do have "functional" mail. Hopefully, it will all clear up soon.

naroola · Jul 22, 2008, 09:48 PM

This is sad, just sad.

angemon89 · Jul 22, 2008, 09:49 PM

It's not affecting me so I'm happy.

Peace · Jul 22, 2008, 09:49 PM

Quote:

Originally Posted by Aztec

This transition is quite painful to watch

It's like watching a trainwreck in slow motion. Sad.

thecartoonguy · Jul 22, 2008, 09:50 PM

This has to be maddening for the support group.

blasto333 · Jul 22, 2008, 09:50 PM

Looks like some people are going to lose their jobs

gentlegiantcrai · Jul 22, 2008, 09:52 PM

I have been a mobile me member since July 10th, I haven't got any apology letter. :-(

longofest · Jul 22, 2008, 09:52 PM

Quote:

Originally Posted by .Chris

well hopefully they will get it fixed soon...

perhaps they should have done more testing?

catastrophic server failure isn't something you can really test, however it does make me wonder how good their mail infrastructure is if they don't have failover systems. Also, don't they know of things called backups? They should just go to another server and restore from backup

agbot · Jul 22, 2008, 09:53 PM

At this point, I hope those 1% of people receive a third apology letter that includes a full year of MobileMe credited to their accounts. One day is a pain, two days sucks... and now 5+? It's not like Apple is a mom-and-pop ISP.

Sky Blue · Jul 22, 2008, 09:53 PM

Working fine for me ... maybe older members are on a different server.

naroola · Jul 22, 2008, 09:53 PM

I won't be surprised if we don't see Phil Schiller at the next keynote... even though it's probably not his fault.

dawnrazor · Jul 22, 2008, 09:54 PM

1% My Ass

Aztec · Jul 22, 2008, 09:55 PM

Quote:

Originally Posted by Peace

It's like watching a trainwreck in slow motion. Sad.

I kinda feel bad for Apple right now. It's quite embarassing.

entropys · Jul 22, 2008, 09:56 PM

How do people get these apology emails if the mobile me mail isn't working?

That said, I haven't had any problems beyond the caning it got on July 12. email is fine, photo gallery is great, calendar could do with real push, but OK.

But agree, time to get your act together apple.

gentlegiantcrai · Jul 22, 2008, 09:56 PM

Quote:

Originally Posted by Peace

It's like watching a trainwreck in slow motion. Sad.

Slow Slow Slow Motion

iJesus · Jul 22, 2008, 09:58 PM

Yeah, it has been pretty frustrating not having access to my main e-mail address for five days now. IT REALLY SUCKS.

Oh well, I spent the time and wrote a nice letter which I'm sending via snail mail. Probably won't do a thing, but it gave me something to do.

andiwm2003 · Jul 22, 2008, 09:59 PM

1% is 5000 people or more. no mention of the intermittent and slow email i have.

why can't they just replace the beige G3 they must be using with an old used G4 from ebay. that should fix it.

ucfgrad93 · Jul 22, 2008, 09:59 PM

Over 5 days without email!

Ouch! Fortunately, I haven't been hit with this problem.

gentlegiantcrai · Jul 22, 2008, 10:00 PM

Quote:

Originally Posted by iJesus

Yeah, it has been pretty frustrating not having access to my main e-mail address for five days now. IT REALLY SUCKS.

Oh well, I spent the time and wrote a nice letter which I'm sending via snail mail. Probably won't do a thing, but it gave me something to do.

Yeah, Worst Case is that we all have to start sending Snail Mail letters to each other.

Rocketman · Jul 22, 2008, 10:00 PM

I view this official Apple release as indicative that 1% of Apple hosted content is at risk of total loss.

Some day fairly soon, I hope Apple gets to sufficient back-up and fail-over, they can promise and deliver 0.0001% risk like most server companies have for over a decade.

It is a marginal cost increase, and of great value to their business model of wanting to serve potentially essentially ALL consumers and enterprises.

One has to be able to rely on their service provider if that SP claims to be the bosom, as Apple does.

Rocketman

Wild-Bill · Jul 22, 2008, 10:01 PM

Quote:

Originally Posted by blasto333

Looks like some people are going to lose their jobs

And rightfully so. And hopefully starting with the MobileFAIL project manager.

Monty1 · Jul 22, 2008, 10:04 PM

mobile me is a jip anyway. its just a fancy looking file server

Jul 22, 2008, 09:48 PM	#4
law guy macrumors 6502a Join Date: Jan 2003 Location: Western Massachusetts	Interesting - I'm sending and receiving emails, but I've had several hour delays in getting emails (they come with the correct time stamp - just hours late) and I've been unable to send from the web-based page on at least one occasion. Seems like there are some significant technical difficulties even for those of us who do have "functional" mail. Hopefully, it will all clear up soon. __________________ 8 Core 2.8 GHz MacPro * 23" ACD * 13" 2 GHz MB * 15" 1.5 GHz PB G4 * D700 24-85 3.5-4.5 AF-S * 50 1.4 D * 85 1.4 D * 70-300 VR AF-S * SB-900

Jul 22, 2008, 09:48 PM	#5
naroola macrumors member Join Date: Sep 2007 Location: New York, NY	This is sad, just sad. __________________  Aluminum iMac 24" 2.4GHz C2D 3GB \| Macbook Air 1.6GHz HDD AEBS \| Apple TV 40GB iPhone 3G 16GB Black \| iPod Shuffle-Orange

Jul 22, 2008, 09:49 PM	#6
angemon89 macrumors 65816 Join Date: Feb 2008 Location: The place where Apple designs stuff	It's not affecting me so I'm happy. __________________ iMac, MacBook, iPhone 3GS Assembled in China

Jul 22, 2008, 09:50 PM	#8
thecartoonguy macrumors 6502 Join Date: Jun 2008	One bad Apple in the bunch? This has to be maddening for the support group. __________________ Windows users laugh at my Apple but I continue to use MY APPLE while you're removing viruses, spyware or reformatting your drive.... Oh and there's this too- http://tinyurl.com/lunlf7

Jul 22, 2008, 09:53 PM	#14
naroola macrumors member Join Date: Sep 2007 Location: New York, NY	I won't be surprised if we don't see Phil Schiller at the next keynote... even though it's probably not his fault. __________________  Aluminum iMac 24" 2.4GHz C2D 3GB \| Macbook Air 1.6GHz HDD AEBS \| Apple TV 40GB iPhone 3G 16GB Black \| iPod Shuffle-Orange

Jul 22, 2008, 09:48 PM	#2
Aztec macrumors regular Join Date: May 2008	This transition is quite painful to watch

Jul 22, 2008, 09:48 PM	#3
.Chris Banned Join Date: Aug 2007	well hopefully they will get it fixed soon... perhaps they should have done more testing? damn you, you beat me.,...

Jul 22, 2008, 09:50 PM	#9
blasto333 macrumors regular Join Date: Jan 2004	Looks like some people are going to lose their jobs

Jul 22, 2008, 09:52 PM	#10
gentlegiantcrai macrumors regular Join Date: Sep 2007	I have been a mobile me member since July 10th, I haven't got any apology letter. :-(

Jul 22, 2008, 09:53 PM	#12
agbot macrumors regular Join Date: Jun 2007 Location: Silicon Valley	At this point, I hope those 1% of people receive a third apology letter that includes a full year of MobileMe credited to their accounts. One day is a pain, two days sucks... and now 5+? It's not like Apple is a mom-and-pop ISP.

Jul 22, 2008, 09:53 PM	#13
Sky Blue macrumors 68040 Join Date: Jan 2005	Working fine for me ... maybe older members are on a different server.

Jul 22, 2008, 09:54 PM	#15
dawnrazor macrumors member Join Date: Jan 2008 Location: Auckland New Zealand	1% My Ass

Jul 22, 2008, 09:56 PM	#17
entropys macrumors member Join Date: Jan 2007 Location: Brisbane, Australia	How do people get these apology emails if the mobile me mail isn't working? That said, I haven't had any problems beyond the caning it got on July 12. email is fine, photo gallery is great, calendar could do with real push, but OK. But agree, time to get your act together apple. __________________ 20 inch G5 imac 2.0 Ghz

Jul 22, 2008, 09:58 PM	#19
iJesus macrumors 6502a Join Date: Jun 2007 Location: Nevada, US	Yeah, it has been pretty frustrating not having access to my main e-mail address for five days now. IT REALLY SUCKS. Oh well, I spent the time and wrote a nice letter which I'm sending via snail mail. Probably won't do a thing, but it gave me something to do. __________________ 15" Uni. MBP, 24" Alu. iMac, 32GB iPhone 3G S⃣ , etc. Follow Me On Twitter! My Website

Jul 22, 2008, 09:59 PM	#20
andiwm2003 macrumors Demi-God Join Date: Mar 2004 Location: Boston, MA	1% is 5000 people or more. no mention of the intermittent and slow email i have. why can't they just replace the beige G3 they must be using with an old used G4 from ebay. that should fix it.

Jul 22, 2008, 09:59 PM	#21
ucfgrad93 macrumors 68040 Join Date: Aug 2007 Location: Colorado	Over 5 days without email! Ouch! Fortunately, I haven't been hit with this problem. __________________ 2.4 20" aluminum iMac - August 2007 2.2 15" MacBook Pro - January 2008 8GB 1G iPhone - January 2008 Motorola Q9 Global - November 2008

Jul 22, 2008, 10:00 PM	#23
Rocketman macrumors 68020 Join Date: Dec 2001 Location: Claremont, CA	I view this official Apple release as indicative that 1% of Apple hosted content is at risk of total loss. Some day fairly soon, I hope Apple gets to sufficient back-up and fail-over, they can promise and deliver 0.0001% risk like most server companies have for over a decade. It is a marginal cost increase, and of great value to their business model of wanting to serve potentially essentially ALL consumers and enterprises. One has to be able to rely on their service provider if that SP claims to be the bosom, as Apple does. Rocketman __________________ Think Different-ly! Looking for an iPhone dev with way too much time on her hands for BASIC programs I have.

Jul 22, 2008, 10:04 PM	#25
Monty1 macrumors member Join Date: May 2008 Location: New york City	mobile me is a jip anyway. its just a fancy looking file server

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