Apple Completes MobileMe Mail Service Restoration

[MacRumors]

Apple has reported on their MobileMe status blog that they have now restored Mail service, including historical messages, to all of those affected by the MobileMe mail outage.

Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist to discuss your problem. Please use this line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.

The blog author, now known as David, also acknowledges a sync bug that may have caused contact and calendar data to temporarily disappear from users' iPhones on Monday. This bug has since been resolved and more details posted.

This will hopefully mark the end of the rocky MobileMe rollout which resulted in an extended email outage for 1% of MobileMe customers. Ongoing discussion about MobileMe can be directed into our MobileMe forums.

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[akonradi]

It's about time.

[Small White Car]

Well, better late than never, I guess.

It never affected me. I hope everyone else here was as lucky.

[TuffLuffJimmy]

I'm glad I wasn't affected... wait... maybe I was. I'm either unpopular (1 email in four days) or I was affected.

I bet I was affected by the outage. That's all

[DiamondMac]

Still sticking with that 1% line?

Oh well, my troubles are behind me so I hope it only gets better

[Rocketman]

This is one of the few Apple layers Steve himself went on record with the media as being a sore spot in the past. Then this issue of the mobile me rollout that added fuel to the old long burning fire.

At some point Apple hopes that mobile me is literally exchange for the rest of us, and technically everything to deliver that vision has been installed. If only it works in practice as principal hopes.

We will see.

Where's my iPhone NOT Nano?

Rocketman

[NAG]

To get the address book to work in the me.com mail app make sure you flush your cache.

[theheadguy]

^ they've always stuck with the 1% line, no way to prove they are wrong and they know it.

For $100/yr, simple chat support should be standard.

[twoodcc]

i knew they would come thru and fix this

[Spaceboy88]

Good, now maybe they can get around to making it so you can actually view subscribed calendars on MobileMe's website and have them sync to your iPhone.

[oticon6]

Good to hear. So all the mail between July 16-18 were recovered then?

[WoFat]

1% users affected? Right. Overall stats. When it screws with you it's 100%.

[joelmcintosh]

I've been a bit shocked by the level of anger about the troubles experienced by users during the MobileMe upgrade. Full disclosure: I had MobileMe up and running with no hitches by Sunday the 20th on all five of my family's computers; at no time did I have mail fail when using Mail.app on any of the machines I transitioned. Have any of the people bitching up a storm about MobileMe tried using the half-ass mail and internet services offered by Yahoo, Hotmail, or Earthlink? Lord, I know Apple stumbled on this deal, but it is an almost laughable hiccup compared to the ongoing experience I've seen with these other services.

[FogCityMac]

On my Macbook Pro, in the mail app, emails in my inbox have been read and filed or deleted.

My iPhone 3G .me account looks just like my inbox on my Macbook.

However, me.com shows all my emails as read, but NOT filed or deleted.

WHY is this??

[citi]

Originally Posted by joelmcintosh

I've been a bit shocked by the level of anger about the troubles experienced by users during the MobileMe upgrade. Full disclosure: I had MobileMe up and running with no hitches by Sunday the 20th on all five of my family's computers; at no time did I have mail fail when using Mail.app on any of the machines I transitioned. Have any of the people bitching up a storm about MobileMe tried using the half-ass mail and internet services offered by Yahoo, Hotmail, or Earthlink? Lord, I know Apple stumbled on this deal, but it is an almost laughable hiccup compared to the ongoing experience I've seen with these other services.

one word...google. That's why I never had mail trouble. Google has been rock solid ever since I signed up for it and it's much better than the 20$ premium yahoo puts on the ability to get your pop information for the mail app. Stupid

Having said that - Will someone please explain why the web apps are so DAMN SLOW? It's almost pointless to use it. They need to work on this...now that the mail is working.

[mookiedockee]

no mail for 4 days, nothing just a blank mobleme page. when i go to apple's chat for the 1% outage i am told i am not one of those 1%.

so it looks like apple is only interested in helping a special 1%. i am stuck with nothing. hm.

[DiamondMac]

Originally Posted by mookiedockee

no mail for 4 days, nothing just a blank mobleme page. when i go to apple's chat for the 1% outage i am told i am not one of those 1%.

so it looks like apple is only interested in helping a special 1%. i am stuck with nothing. hm.

You should try telling that to the Live Chat Representative and/or email them telling them such

[bobbleheadbob]

At least one of my family pack accounts is out this morning. The main account seems to be connecting OK. 1% indeed. Why can't they get this fixed?

[137489]

Originally Posted by bobbleheadbob

At least one of my family pack accounts is out this morning. The main account seems to be connecting OK. 1% indeed. Why can't they get this fixed?

I am still not widely using mobile me. This morning when i started up my outlook - it told me mobileme was unavailable to try logging on later. then when I tried logging on, it said "sorry you are already logged on". Took me 4 tried to connect.

Citi has been pointing out some of the things I can do with GMAIL/Google. Again I am using my Dell as a guinea pig because I do not want to screw up my mac. So far google looks like the winner Imap email working great, using a free sync app and setting the timer my calendar syncs properly with GMAIL Calendar in both directions (changes on the web shows up in my outlook, changes on my outlook shows up on the web). Nice thing about google calandar is I can havie it email me my daily agenda everymorning and email me and text message me appointment reminders (great if I am out. it just shows the reminder and a copy of the appointment in a text message on my phone).

Since my contacts do not change much and Google, outlook and mac's address book supports vcards - I may not worry about contact syncing that much and just export and import vcards every so often.

citi also pointed out busysync (from busymac) for the syncing of gmail calendars on the mac. Looks like I am going to be downloading that and trying it soon. if it works, then I will pay for it.

I have a feeling mobileme days may be limited with my use. if I can get Google working in all accounts, then I will just move my web to lunar pages like citi pointed out to me. At $9/month that is $108 a year, just a little more than mobileme, and people who used lunar pages for hosting said there are not issues.

So looks to me like mobile me is not a winner - unless they can get it all figured out within 71 days. After that time, I may just cancel after my trial period.

Oh and as an update on my prior posts - finally got everything figured out with my sprint phone connecting to google. I even setup a fetch from google to AOL to grab all email there and bring it to google and delete from the AOL. Now I have one less account to worry about managing. Since MobileMe does not support POP3, I had to do the setup on MobileMe to forward to GMAIL.

So again, Why do we need Mofile Me?

Oh, and the nice thing about Gmail? It supports masking, therefore if you own another email address - you can set it up to send email through that address. all you have to do when composing an email in GMAIL is then select the email address you want to show up on the FROM. this way if you use AOL for junk/marketing and GMAIL for everything else. you can then get rid of your AOL in the future and those marketing/junk emails do not know about your GMAIL account.

Pretty darn neat!!!!

[Rybold]

So, if I understand this correctly, downloading a free Google App for calendar sync, plus Google push email will effectively replace MobileMe?

shervieux, are you saying that it costs $9 per month to have Google push mail and calendar sync instead of MobileMe ? I'm not understanding this.

[back2oz]

This is not fixed for me. I can't view any email through my safari browser and have been waiting for 30mins for online chat support even though the service says:

A MobileMe Support Representative will be with you in approximately
1 minute

Thanks Apple.