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Becoming very upset with the new MBPs.

R

r00

macrumors member
Original poster
Jan 21, 2008
91
1
So I posted a thread yesterday about how I bought one of the new MBPs on Thursday night and noticed a dead pixel. Since I paid so much money for the machine I was really annoyed and took it back to the Apple Store today where the genius was nice enough to offer me a "DOA" exchange for another brand new machine. I got home and booted it up and everything seemed to be find and I was really happy with my experience. I really only had about 20 minutes to play around with the new one. Now that I'm sitting down and really messing with it I notice that the left hand side of the screen is starting to flicker with 3" lines that keep re-appearing. WTF APPLE!?

I've been seeing some threads with other people complaining about dust and dead pixels as well. Also, now that I've realized the flickering lines I've come to find another dead pixel along with 2 stuck pixels that are the color blue. I've had the older 2.2GHz MBP and the newer 2.5GHz MBP that had no problems at all and I absolutely loved them both. I'm really disappointed in this model. Don't get me wrong, the unibody, the design, and the trackpad are amazing but I'm having a feeling that us first Rev buyers are getting faulty displays.

Now I have to make another appointment where I'm sure they're going to love seeing my face again. I honestly don't know whether to ask for another exchange, downgrade to the regular MB (anyone have defects with these), or simply ask for a refund and head back the world of Thinkpads.

Anyone else seeing a faulty display on their new MBP?
 
Just as with most other stuff, the early adopters get to handle all of the bugs and flaws with new products. Remember the Pentiums with the faulty numerical processor?

This is a big upgrade for the line (just as the 3G was for iPhone), so there will be bugs to work out. Of course having the Chinese assemble most of it can't help.
 
alphaod said:
Next time check it before you leave.
Click to expand...

*Very* good advice. I would take at least 10 minutes to check the computer before leaving the store with it. We're paying a lot for these computers so it isn't unreasonable in the least to check it thoroughly before you leave with it.
 
Is it me only who is feeling that Apply has lost a bit of their edge recently? With a premium that we are paying, surely they have to do better...
 
I drove 200 miles to the apple store to get a new 1599 MB. I asked the sales person what if it has a flaw. He said they'd make it right. he goes and gets a boxed MB for me and I ask to see it. He said pay for it and it's yours to look at. No problem. I pay, I open, most of the function keys were cocked higher on right side of keys. He sent me to a genius. The genius opened another one and it was only better so he sent me to a specialist for a refund. I basicly went home with nothing. Right now I'm waiting and wondering.
 
I love Apple. It was about 6 months ago since I took the plunge investing in the 24' iMac. Now I am planning to get the new MBP. But it may seems that the QC really dropped alot lately especially after the iPhones. Now I have been hearing so many complaints about the new MackBooks?

Haizzz.... Apple really gotta tighten their QC. Is it due to China manufacture?
 
A lot of times when it comes to dead pixels they have a one return policy. I have heard of some people with stuck pixels exchanged machine has worse issues (like yours) and Apple does not do another exchange. Making them instead return it, pay the 15% restock and buy a new one.
I have never had to experience this thankfully. I would definitely ask them if you can view the computer before leaving with the exchange.
 
MowingDevil said:
Whats a dead pixel look like? Just wondering how to check for them.
Click to expand...

Never had one... can anyone with experience answer this. I'm guessing it would be a little teeny white dot that would have no color in it. Is my guess accurate someone?
 
Mine had a faulty iSight connection...which is a display unit problem. They swapped it and swapped my hdd so no harm, but yeah, super annoying.
 
r00

This can either be seen as a problem, or an opportunity.... keep going back until you get a good system. Be polite and funny, and stay in a good mood, and keep asking for stuff. A mouse, AppleCare, etc. Keep all your documents... and be prepared to show them. Ask to work with a supervisor or manager. Keep your good humour. When you ask to talk to a manager, tell them that you thought the person you just talked to was being professional, and that you have no problems with that person - just that you didn't like their answer (remember that the junior person has little discretion to stray from the company line - so you can't fault them. But the manager does have that discretion.) Good Luck. Think of it as winning a lottery, if you handle it correctly.
 
Touch wood in all my days of buying macs I have never has dead pixels, other problems yes but no dead pixels. It is frustrating when things go wrong, but just order a new machine. Or get one online, then you can ring up and have another sent out.
 
I feel that I love apple for more OSX and less for hardware. I would switch back easily to PC, but microsh*t just suck. Look at pc software sales most of it is antivirus and some kinda other protection. So that is the only thing stopping me from switching back.
 
johnsy said:
I feel that I love apple for more OSX and less for hardware. I would switch back easily to PC, but microsh*t just suck. Look at pc software sales most of it is antivirus and some kinda other protection. So that is the only thing stopping me from switching back.
Click to expand...

I'm considering sticking with my 4 year old unicore 1.7 laptop LOL! How i'd love ot own a leading anti-virus company. Pay hackers to make then all night and pay them to fix them all day...yes I'm a cyncial ****
 
It just occurred to me, both my ViewSonic 19" flatscreen monitor and my 17" iMac have a tiny blue dot/light on the screen that I can only see when the monitor is neutral and doesn't have busy graphics on it. I always just thought that must be the way flatscreen monitors are and have one blue dot when starting up...is this a dead pixel? Its seems to go away when graphics go over top of it so I didn't worry about it.
 
MowingDevil said:
It just occurred to me, both my ViewSonic 19" flatscreen monitor and my 17" iMac have a tiny blue dot/light on the screen that I can only see when the monitor is neutral and doesn't have busy graphics on it. I always just thought that must be the way flatscreen monitors are and have one blue dot when starting up...is this a dead pixel? Its seems to go away when graphics go over top of it so I didn't worry about it.
Click to expand...

That is a defect, it's generally called a "hot pixel" or stuck pixel as, in your case, the blue is stuck on. A dead pixel is one where one or more of the RGB elements is off permanently ( black ).
 
Son of Matrix said:
Is it me only who is feeling that Apply has lost a bit of their edge recently? With a premium that we are paying, surely they have to do better...
Click to expand...

They really aren't losing their edge. The "problem" with them is that they are selling more products than ever before. And they are actually trying to create a new "edge" by introducing more innovative and radically different products than the mainstream makers offer.

Any company that goes through the growth that Apple has in the last few years is also going to have any problems with it's products amplified by the fact that there are just more products in many more consumer's hands that are susceptible to defects and failures.
 
i found that i had a dead pixel in the center of my screen for my new mbp. i immediately went back to the apple store, requested a manager and explained my situation. he agreed to exchange however we had to ok it with a genius who has a fit about it (assume from the hushed conversation and genius shaking his head no). however the manager still said it would be exchanged. luckily my new mbp has a nice dead pixel free screen.
 
Maybe this has something to do with Apple saving costs using cheaper panels and hiding them behind glass.
 
Get the previous gen 15" MBP matte as a refurb for $1349. QC'd to death at this juncture -- better than the latest and greatest. can't go wrong.
 
snowmoon said:
That is a defect, it's generally called a "hot pixel" or stuck pixel as, in your case, the blue is stuck on. A dead pixel is one where one or more of the RGB elements is off permanently ( black ).
Click to expand...

Thanks for the info! So how do you find out if you have a dead pixel, check it out w/ a white background? Is there a test you can run?


EngenZerO said:
i found that i had a dead pixel in the center of my screen for my new mbp. i immediately went back to the apple store, requested a manager and explained my situation. he agreed to exchange however we had to ok it with a genius who has a fit about it (assume from the hushed conversation and genius shaking his head no). however the manager still said it would be exchanged. luckily my new mbp has a nice dead pixel free screen.
Click to expand...

I'm getting the impression that "geniuses" are higher up on the pecking order than managers. ...or is this just the system they have in place (good cop/bad cop) to give you the impression of good customer service while at the same time rejecting your claim? ;)
 
r00 said:
Anyone else seeing a faulty display on their new MBP?
Click to expand...

Mine is perfect, no dead pixels or dust and its very very bright.

I'm very pleased with the rest of the laptop in terms of quality, everything feels reassuringly expensive tbh.
 
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