Apple Issues Fix for Unrecognized Clicks on Glass Trackpads

ryannazaretian · Nov 17, 2008, 04:51 PM

I just got my replacement MBP today, and installed all the updates. At first I had 13 updates, and after a while I had 14, which said Trackpad Firmware update. Is this the one everyone has been waiting on?

drlunanerd · Nov 17, 2008, 04:56 PM

Yep - I've literally just unboxed a new MacBook and on the second reboot the Trackpad Firmware Update showed up. Have installed it and no problems so far.

sukanas · Nov 17, 2008, 04:56 PM

i got it too

kabunaru · 05:04 PM

Why does it not show up in Apple's Software Update Downloads page then?

drlunanerd · Nov 17, 2008, 05:03 PM

Quote:

Originally Posted by kabunaru

Why does it now show up in Apple's Software Update Downloads page then?

This is normal Apple behaviour when updates are first released. They show up in Software Update first and for the specific models they target.

NEENAHBOY · Nov 17, 2008, 05:09 PM

Hallelujah. Time to install this sucker and hope my problems go away. *crosses fingers*

ClassicBean · Nov 17, 2008, 05:12 PM

Looks like the email he sent me on Saturday telling me that a fix was coming soon wasn't a fib. Nice.

slapppy · Nov 17, 2008, 05:12 PM

Great, for my new MBP. Can someone email him and ask if PUSH has been cancelled and when will he get Safari to stop crashing about 10 times a day on the iPhone?

mr_mac · Nov 17, 2008, 05:26 PM

MMmm. weird..

Mine says:

The Firmware update did not complete.
Communication with the device failed.

This is a alu MBP, 2,4GHz..

air-ick · Nov 17, 2008, 05:27 PM

When I try to install this firmware update it says "The Firmware update did not complete. Communication with the device failed."

I've tried installing 3 times. What am I doing wrong? The trackpad works. It seems to communicate enough for me to use it.

What's up?

MacRumors · Nov 17, 2008, 05:01 PM

As promised by Steve Jobs, Apple has issued a Trackpad Firmware Update to owners of the new MacBook and MacBook Pros:

Quote:

This firmware update addresses an issue where trackpad clicks may not be recognized on MacBook (Late 2008) and MacBook Pro (Late 2008) systems.

The issue gained publicity after numerous complaints appeared on Apple's own discussion forum. A MacRumors reader subsequently received an email reply from Steve Jobs who revealed that a software fix was "coming soon."

Article Link: Apple Issues Fix for Unrecognized Clicks on Glass Trackpads

daneoni · Nov 17, 2008, 05:02 PM

Does it truly fix the issue?

NEENAHBOY · Nov 17, 2008, 05:41 PM

Quote:

Originally Posted by mr_mac

MMmm. weird..

Mine says:

The Firmware update did not complete.
Communication with the device failed.

This is a alu MBP, 2,4GHz..

Quote:

Originally Posted by air-ick

When I try to install this firmware update it says "The Firmware update did not complete. Communication with the device failed."

I've tried installing 3 times. What am I doing wrong? The trackpad works. It seems to communicate enough for me to use it.

What's up?

Maybe try closing all open apps? I think that's what they advise you to do, but it didn't tell me to and mine installed perfectly. Haven't had one missed click since the install.

leandromp · Nov 17, 2008, 05:45 PM

My trackpad is working like it was suppose too. FINALLY!

air-ick · Nov 17, 2008, 05:51 PM

OK. I got it to work. I had an external Mouse and Keyboard attached with a USB hub. I unhooked everything except the power and it worked fine. Not sure what was causing the problem but it works if you remove all USB devices.

morespce54 · Nov 17, 2008, 05:25 PM

So much for the "Steve doesn't answer email and would not commit in any way"

MacGeekDC · Nov 17, 2008, 06:02 PM

Physical clicking and tap to click are more responsive after the update.

jdb8167 · Nov 17, 2008, 06:33 PM

I love my new MacBook except the trackpad was driving me batty. It would register clicks about 1/2 the time at best. The cursor would freeze. I usually couldn't select text successfully.

The firmware update went well and seems to have fixed all of those problems though the cursor freeze one was rare enough that it will take a day or two to be completely sure. But so far so good.

jbee · Nov 17, 2008, 06:50 PM

Looks like i will have to now cancel my refund! I'd just about packaged my second MacBook up and reinstalled Leopard but after reading this thread i've installed the firmware update and it SEEMS to really work! Amazing! What did they do???

I'm going to reinstall ALL my stuff and see how I go and report back later tomorrow. But so far so good...well done Steve and thanks for listening.

wbe858 · Nov 17, 2008, 06:54 PM

i was all excited to see the update and all, and well started to do the update and it went most of the way and then quit...i let it sit for a little just hoping it would come back, when i came back looked at the top and the clock still said 20 minutes ago and nothing was happening i decided to turn it off....now when it restarted and said it was updated and my trackpad worked just fine and all.....just a little odd to me and left me wondering whether it really updated or if it just thinks it updated.

twoodcc · Nov 17, 2008, 06:53 PM

glad to see the fix if finally out.

slackpacker · Nov 17, 2008, 08:22 PM

Fix the BootCamp Glass Trackpad Driver... I beg of you!

Zombie Flanders · Nov 17, 2008, 08:49 PM

Seems to be working fine now, I have had random non-registering taps every once in a while. But none after about 20 minutes of surfing and use.

stewy · Nov 17, 2008, 09:07 PM

glad to see a fix for this... it installed in a matter of seconds on my machine, no problems at all.

EagerDragon · Nov 17, 2008, 10:33 PM

I just got my MBP today and the trackpad firmware update was waiting for me. However I did not notice any issues before or after the update. This baby purrs.

A lot faster than my PB 1.67, better wifi reception and pages just pop on the browser a heck of a lot faster than on the MBP.

Trackpad takes a little to get used to with no buttom but so far so good.

Nov 17, 2008, 04:51 PM	#1
ryannazaretian macrumors 6502 Join Date: Sep 2008 Location: Mississippi	Trackpad Firmware Update? I just got my replacement MBP today, and installed all the updates. At first I had 13 updates, and after a while I had 14, which said Trackpad Firmware update. Is this the one everyone has been waiting on? __________________ Late 2008 MacBook Pro OSX 10.6 Snow Leopard, Windows 7 Professional 64bit 15" 512MB Nvidia GeForce 9600MGT, 2.53Ghz Core 2 Duo, 4GB RAM, 250GB 7200RPM

Nov 17, 2008, 04:56 PM	#2
drlunanerd macrumors 65816 Join Date: Feb 2004 Location: Pottering	Yep - I've literally just unboxed a new MacBook and on the second reboot the Trackpad Firmware Update showed up. Have installed it and no problems so far. __________________ Apple UK 2009 price policy = bag of hurt

Nov 17, 2008, 04:56 PM	#3
sukanas macrumors 6502a Join Date: Nov 2007	i got it too __________________ Glassbook Pro 15" 2.4 w/ 2209WA - Hello IPS and Matte iMac 24" 2.16

Nov 17, 2008, 04:58 PM	#4
kabunaru Guest Join Date: Jan 2008	Why does it not show up in Apple's Software Update Downloads page then? Last edited by kabunaru : Nov 17, 2008 at 05:04 PM. Reason: typo

Nov 17, 2008, 05:12 PM	#7
ClassicBean macrumors 6502a Join Date: Jun 2004 Location: Torontoland	Looks like the email he sent me on Saturday telling me that a fix was coming soon wasn't a fib. Nice. __________________ Words for sale at LewinCreative.com.

Nov 17, 2008, 05:09 PM	#6
NEENAHBOY macrumors 6502 Join Date: Aug 2004 Location: Chicago, IL	Hallelujah. Time to install this sucker and hope my problems go away. crosses fingers

Nov 17, 2008, 05:12 PM	#8
slapppy macrumors 6502a Join Date: Mar 2008	Great, for my new MBP. Can someone email him and ask if PUSH has been cancelled and when will he get Safari to stop crashing about 10 times a day on the iPhone?

Nov 17, 2008, 05:26 PM	#9
mr_mac macrumors member Join Date: May 2004 Location: Quebec, Canada	MMmm. weird.. Mine says: The Firmware update did not complete. Communication with the device failed. This is a alu MBP, 2,4GHz.. __________________ Dual G5 2GHz 750GB RAID, 4GB RAM Samsung Pro 20"LCD, LCD 19" iPod 15Gb, iPod Shuffle 512MB NEW MacBook Pro 1.83GHz, 1GB RAM

Nov 17, 2008, 05:27 PM	#10
air-ick macrumors member Join Date: Jul 2007	When I try to install this firmware update it says "The Firmware update did not complete. Communication with the device failed." I've tried installing 3 times. What am I doing wrong? The trackpad works. It seems to communicate enough for me to use it. What's up? __________________ Aluminum Macbook 2ghz 4gb memory 128gb SSD 8gb iPhone 1st gen

Nov 17, 2008, 05:02 PM	#12
daneoni macrumors 601 Join Date: Mar 2006	Does it truly fix the issue?

Nov 17, 2008, 05:45 PM	#14
leandromp macrumors regular Join Date: Sep 2008	My trackpad is working like it was suppose too. FINALLY!

Nov 17, 2008, 05:51 PM	#15
air-ick macrumors member Join Date: Jul 2007	OK. I got it to work. I had an external Mouse and Keyboard attached with a USB hub. I unhooked everything except the power and it worked fine. Not sure what was causing the problem but it works if you remove all USB devices. Attached Thumbnails __________________ Aluminum Macbook 2ghz 4gb memory 128gb SSD 8gb iPhone 1st gen

Nov 17, 2008, 05:25 PM	#16
morespce54 macrumors 6502a Join Date: Apr 2004 Location: Around the World	So much for the "Steve doesn't answer email and would not commit in any way" __________________ ..:.::.:.:.::..:.: Oh, I get it. It's very clever :.:.::.:.:.::.:..:.::..:.::.:..:.::.:.::.:.::.. DO NOT OPERATE YOUR COMPUTER UNDER THE INFLUENCE!

Nov 17, 2008, 06:02 PM	#17
MacGeekDC macrumors 6502 Join Date: Mar 2008 Location: Northern Virginia	Physical clicking and tap to click are more responsive after the update. __________________ Late 08 MBP, LED ACD, iPhone 3G, etc.

Nov 17, 2008, 06:33 PM	#18
jdb8167 macrumors newbie Join Date: Nov 2008	Yay! It works. I love my new MacBook except the trackpad was driving me batty. It would register clicks about 1/2 the time at best. The cursor would freeze. I usually couldn't select text successfully. The firmware update went well and seems to have fixed all of those problems though the cursor freeze one was rare enough that it will take a day or two to be completely sure. But so far so good.

Nov 17, 2008, 06:50 PM	#19
jbee macrumors member Join Date: Jun 2004	Phew! Looks like i will have to now cancel my refund! I'd just about packaged my second MacBook up and reinstalled Leopard but after reading this thread i've installed the firmware update and it SEEMS to really work! Amazing! What did they do??? I'm going to reinstall ALL my stuff and see how I go and report back later tomorrow. But so far so good...well done Steve and thanks for listening.

Nov 17, 2008, 06:54 PM	#20
wbe858 macrumors member Join Date: Jul 2008 Location: Greensboro, NC	uh.... i was all excited to see the update and all, and well started to do the update and it went most of the way and then quit...i let it sit for a little just hoping it would come back, when i came back looked at the top and the clock still said 20 minutes ago and nothing was happening i decided to turn it off....now when it restarted and said it was updated and my trackpad worked just fine and all.....just a little odd to me and left me wondering whether it really updated or if it just thinks it updated. __________________ 2009 Mac Mini 2Ghz 4gb ram , 15" Macbook Pro (Late 2008), 16gb Iphone Black, 8gb classic Iphone, Apple TV 40gb, iMac G5

Nov 17, 2008, 06:53 PM	#21
twoodcc macrumors 603 Join Date: Feb 2005 Location: Right side of wrong	glad to see the fix if finally out. __________________ tville pump Smarter than the average bear

Nov 17, 2008, 08:22 PM	#22
slackpacker macrumors 6502a Join Date: Jun 2004 Location: An Island off the East coast of the USA	Fix the BootCamp Glass Trackpad Driver... I beg of you! __________________ MP 2.8 Octo,MBP 2.53 LATE 2008,MBP 2.3,iPhone www.thealienheads.com

Nov 17, 2008, 08:49 PM	#23
Zombie Flanders macrumors newbie Join Date: Aug 2008 Location: Chicago, IL	Seems to be working fine now, I have had random non-registering taps every once in a while. But none after about 20 minutes of surfing and use. __________________ 15" MBP 2.53, 4GB, 320GB ; 60GB iPod Video ; Black 16 GB iPhone 3G ; And a decent XP gaming rig

Nov 17, 2008, 09:07 PM	#24
stewy macrumors newbie Join Date: Jul 2008	glad to see a fix for this... it installed in a matter of seconds on my machine, no problems at all.

Nov 17, 2008, 10:33 PM	#25
EagerDragon macrumors 68010 Join Date: Jun 2006 Location: MA, USA	Loaded fine *I just got my MBP today* and the trackpad firmware update was waiting for me. However I did not notice any issues before or after the update. This baby purrs. A lot faster than my PB 1.67, better wifi reception and pages just pop on the browser a heck of a lot faster than on the MBP. Trackpad takes a little to get used to with no buttom but so far so good. __________________ Security is a state of mind, Nothing can ever be fully secured and be functional. Therefore iBricks are fully secured.

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