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Old Dec 1, 2008, 05:46 PM   #1
Corn Chips
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iPhone won't let me answer calls (and screen is cracked)

Will Apple fix it for me?

I've wiped it clean and made sure it's up to date on software, yet when someone calls me, I can't answer. (Sliding it when it's locked, and pressing the answer button when I'm using the phone already)
It's been like this for about 2 weeks.

Add to that, 3 days ago I dropped it about 2 feet onto fake wood floor, and the screen cracked. The LCD is fine, just the glass case is broken.

Will Apple give me a new one/fix this one for me?
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Old Dec 1, 2008, 05:51 PM   #2
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i think they gonna say you can't answer the call because of the cracked screen...
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Old Dec 1, 2008, 05:59 PM   #3
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Why would they replace it? Apple didnt drop it.
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Old Dec 1, 2008, 06:06 PM   #4
M-5
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Apple will not replace it for you. You can get a new one for $199 though.
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Old Dec 1, 2008, 06:07 PM   #5
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It's going to cost you around $200 to fix at apple.
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Old Dec 1, 2008, 06:13 PM   #6
Corn Chips
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As I said in my original post, it's been acting up about 2 weeks longer than my screen was cracked, so that has nothing to do with it.
I just didn't know if they'd fix it or not because now my screen is cracked, they'll assume I'm lying and figure that's the problem.
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Old Dec 1, 2008, 06:18 PM   #7
plumbingandtech
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Quote:
Originally Posted by Corn Chips View Post
As I said in my original post, it's been acting up about 2 weeks longer than my screen was cracked, so that has nothing to do with it.
I just didn't know if they'd fix it or not because now my screen is cracked, they'll assume I'm lying and figure that's the problem.
They are going to assume you are lying.

I would. (no offense.)

Good luck.
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Old Dec 1, 2008, 06:40 PM   #8
Corn Chips
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If I showed a "Genius" at the Apple store, they'd see what's wrong.

I can slide the phone open, and the touch screen is completely fine everywhere on the screen, just not when someone calls. That's definitely a software issue.
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Old Dec 1, 2008, 07:15 PM   #9
plumbingandtech
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Quote:
Originally Posted by Corn Chips View Post
If I showed a "Genius" at the Apple store, they'd see what's wrong.

I can slide the phone open, and the touch screen is completely fine everywhere on the screen, just not when someone calls. That's definitely a software issue.
Like I said, good luck, if I were apple I would decline any free fixes for you.
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Old Dec 1, 2008, 07:18 PM   #10
Bear Hunter
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Quote:
Originally Posted by Corn Chips View Post
I can slide the phone open, and the touch screen is completely fine everywhere on the screen, just not when someone calls. That's definitely a software issue.
Restore your phone then. That will tell you if it's a software issue. If it doesn't work after a restore, then it is hardware.
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Old Dec 1, 2008, 07:31 PM   #11
plumbingandtech
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Thumbs up

Quote:
Originally Posted by Bear Hunter View Post
Restore your phone then. That will tell you if it's a software issue. If it doesn't work after a restore, then it is hardware.
That's actually a great tip.

You should do this first, as there is a good chance IF the apple genius looks into you problem, he will tell you to do a restore at some point.
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Old Dec 1, 2008, 07:39 PM   #12
Corn Chips
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I restored it again (just did yesterday and the problem persisted) and it seems to have fixed it.
That's kinda a relief, although now I still need to fork out $200 =/
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Old Dec 1, 2008, 07:47 PM   #13
iLoveMyApple
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If you go to the Apple Store it depends who you get,My sister dropped hers and she went to the Apple Store and the guy gave her a whole new iPhone. She acted kind of sad. Hahaha. It worked though. It's worth a shot.
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