Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 8, 2009, 01:18 PM   #1
waywardsage
macrumors 6502
 
Join Date: Dec 2006
Location: CA
Waving the iPhone "activation fee"

I just called AT&T and told them to take the $18 "Activation fee" from my account. I simply said, i'm a long standing, on-time paying customer and I want this B.S. fee removed from my bill. The lady on the other line tried to give me some BS that all upgrade phones get this charge, blah, blah. I simply persisted with my argument, and she took it off as a "courtesy" and said that it would be a one time thing.

I bring this up, because I have a co-worker thats used Sprint for ages and he calls them every time he wants an upgrade and tells them that he's been a customer with them since the beginning and he wants a new FREE phone! And they send him one! And a good free phone. He got a Centrino smart phone for free last time!

In a struggling economy, I think all of us working stiffs need to stand up to these greedy cell phone companies and tell them hey, I'm a long standing customer and I won't be price gouged. You will take this "processing fee" off. Especially since i've been with AT&T since Cingular back in 99. And i just upgraded to the iPhone from an AT&T Razor.

Customer loyalty is hard these days. They'd better realize it.
__________________
Patiently awaiting the iRevolution.
waywardsage is offline   0 Reply With Quote
Old Feb 8, 2009, 01:23 PM   #2
Acronym
macrumors 65816
 
Join Date: Apr 2008
one time rogers tried adding a text message sent to the united states to my bill i phoned up saying take it off i dont knmow anybody from the us nor did i send the message. they tok it off.

sure it was only 60 cents but thats how they do it start low and eventualy you got 20$ extra fees that you didnt even do or use
Acronym is offline   0 Reply With Quote
Old Feb 8, 2009, 02:50 PM   #3
bryanc28
macrumors 6502
 
Join Date: Dec 2007
Location: Arlington, Va
Cell Phone & Credit Card industry = evil.
__________________
iPhone 4 16GB
iPhone 5 16GB
iPad Air 16GB
bryanc28 is offline   0 Reply With Quote
Old Feb 8, 2009, 03:05 PM   #4
aneftp
macrumors 68040
 
Join Date: Jul 2007
Unfortunately in any industry (in this case the cell phone industry), it's always what's considered the "norm"

All the major cell phone carriers charge an "activation" fee. When everyone is doing it, the fee sticks.

I've been able to get an activation fee get waived previously but with the iPhone 3g, I got stuck with it. It's only $18 but $18 is money.

Until we can get legislation to prevent this use, all the companies will try to nickle and dime. But you have to figure the local/state legislatures are approving this also. For each revenue that's generated, the local/state economies get an extra tax on that revenue. That's why the local/state government really don't care as long as it pads their budgets.

The same thing happened to the landline based phone companies. They kept on adding all of these taxes. I believe one basic phone line cost me around $13 but my total bill ended up being $20 after taxes. Now that the landline business is dying, the states are losing all this revenue they had depended on in the past. But the lawmakers don't care. They just care what they can collect now, not what's going on in 5-10 days.
__________________
(late 2012) 27 in Mac 3.2 Intel Core i5 24GB RAM 1TB fusion, mid 2013 Macbook Air 256GB SSD 8GB RAM
64GB iPhone 6 plus, 64GB iPad Air 2
aneftp is offline   0 Reply With Quote
Old Feb 8, 2009, 03:13 PM   #5
atszyman
macrumors 68020
 
atszyman's Avatar
 
Join Date: Sep 2003
Location: The Dallas 'burbs
Send a message via AIM to atszyman
Based on the tone of the starter post, I think that the OP shot him(her)self in the foot with the phone call. I've seen many people get it waived, but it seems the best luck comes from being very courteous and asking "Is there any way that I can get the activation fee removed?" rather than demanding it be removed because you're a long time customer. The support people can make notes in their service database which might make it more difficult in the future should you need support on some other fees/charges.

It's not like the activation fee is hidden, why don't people ask for it to be removed when the phone is originally purchased and get a written confirmation of it? You can always threaten not to buy the phone or switch carriers if the fee is not waived. I'll probably try that on my next phone upgrade in June/July (hopefully to an iPhone), but I'm not going to let $18-$36 (wife's phone) get in the way of getting new phones. Of course there are numerous Apple and at&t stores around me so I can always walk out of one and go to the next.
__________________
"I don't want kids who are thinking about going into mathematics to think that they have to take drugs to succeed." - Paul Erdös
Every little bit helps, put your spare CPU cycles to good use, join the
MacRumors Folding@Home team! Get the widget
atszyman is offline   0 Reply With Quote
Old Feb 8, 2009, 11:10 PM   #6
rywat
macrumors member
 
Join Date: Apr 2008
Quote:
Originally Posted by waywardsage View Post

Waving the iPhone "activation fee"

I just called AT&T and told them to take the $18 "Activation fee" from my account. I simply said, i'm a long standing, on-time paying customer and I want this B.S. fee removed from my bill. The lady on the other line tried to give me some BS that all upgrade phones get this charge, blah, blah. I simply persisted with my argument, and she took it off as a "courtesy" and said that it would be a one time thing.

I bring this up, because I have a co-worker thats used Sprint for ages and he calls them every time he wants an upgrade and tells them that he's been a customer with them since the beginning and he wants a new FREE phone! And they send him one! And a good free phone. He got a Centrino smart phone for free last time!

In a struggling economy, I think all of us working stiffs need to stand up to these greedy cell phone companies and tell them hey, I'm a long standing customer and I won't be price gouged. You will take this "processing fee" off. Especially since i've been with AT&T since Cingular back in 99. And i just upgraded to the iPhone from an AT&T Razor.

Customer loyalty is hard these days. They'd better realize it.
"waiving", "Centro", "RAZR"
__________________
iPhone 4 16gb, iPhone 3gs 16gb
rywat is offline   0 Reply With Quote
Old Feb 8, 2009, 11:31 PM   #7
samiwas
macrumors 65816
 
Join Date: Aug 2006
Location: Atlanta, GA
Quote:
Originally Posted by atszyman View Post
Based on the tone of the starter post, I think that the OP shot him(her)self in the foot with the phone call. I've seen many people get it waived, but it seems the best luck comes from being very courteous and asking "Is there any way that I can get the activation fee removed?" rather than demanding it be removed because you're a long time customer. The support people can make notes in their service database which might make it more difficult in the future should you need support on some other fees/charges.
This is so very true. Many people (such as the OP) could take a quick lesson on how to talk to the person on the other end of the phone. I guess in the end, the fee got removed, but... Calling in and saying "I DEMAND that you take this BS off my bill" will probably get you little to no assistance from that person. In fact, they will just in turn use policy back on you. If you called in and explained NICELY about your self-righteous status as a long-standing on-time paying customer, they probably would have taken it off right away.

My wife answers phones for a business in which people call many times a day with questions about pricing (most of them looking for ways to beat the system and get cheap admission). If the person is rude or just being an ignorant jackass, she will only give them the "policy". If they are a nice person, she will tell them about the specials and such. Now, I'm sure those that are rude and ignorant jackasses will say "hey, that is unfair..she is treating me differently!" Well guess what? You just got used in your own game.
samiwas is offline   0 Reply With Quote
Old Feb 8, 2009, 11:35 PM   #8
cWeems
macrumors 6502a
 
cWeems's Avatar
 
Join Date: Jun 2008
Location: FLORIDA, USA
Send a message via AIM to cWeems
each consumer acct is allotted(sp) a certain amount of credits... dont think it will happen every time u upgrade.
__________________
iPhone(RIP), iPhone 3G(RIP), iPhone 3GS(RIP), iPhone 4(RIP), iPhone 4S(Current). MacBook 2,1(RIP), MacBook 5,1(Current).
cWeems is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPhone: iPhone stuck in activation mode. Reads, "No SIM." Kangkairen Jailbreaks and iOS Hacks 2 Dec 31, 2013 11:57 PM
iPhone: iPhone 4 "activation required" issue, can I activate without upgrading to iOS 6? morany iOS 5 and earlier 4 Mar 15, 2013 02:07 PM
"Important Information about your iPhone Activation" email. Scam? aloecool iPhone 5 Sep 22, 2012 10:21 PM
Anyone else get this email? "Important Information about your iPhone Activation." IndianGuy iPhone 31 Sep 19, 2012 04:22 PM
Apple retail store "does not know" replacement fee for broken iPhone 4s? aneftp iPhone 4 Sep 18, 2012 03:03 PM

Forum Jump

All times are GMT -5. The time now is 08:56 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC