This is my first post so bear with me, I feel I have let off some steam!
So my Macbook 2.16ghz core 2 duo mid 2007 white
Developed some of the usual hairline cracks on the bottom case by the vent and then cracked completely on the top case where the magnetic bits from the lid come in contact.
So last week I took it into Regent street for what I thought was a standard top and bottom case replacement under my AppleCare plan.
Monday I went to pick it up feeling quite happy as things had gone really smoothly. Firstly I notice they they have put a new keyboard on which is completely different (I think updated with the new multimedia function keys) but I didn't really mind. Then the fun started.
It wouldn't start up off the battery even though fully charged, then the blacklight had failed so could hardly see anything. I sat for an hour as someone in an orange t shirt ran around for me. Then I demanded to speak to a manager and was told the logic board had failed, apparently by coincidence over night as the laptop sat on a shelf (complete b*llocks) so I had to restrain myself and let them fix it over the next day.
Got a call Tuesday night from the bloke who fixed it, he said the previous guy had not put a part back in (a white mushroom or something) and that meant the logic board got damaged. I was like whatever as long as it works, I'll deal with this later.
So I collected it today only to find the top case had already been damaged by being fitted/removed too aggresively. So again I had to wait a few hours whilst it was quickly replaced. At last I have my macbook back.
My point is twice two seperate people messed up, I went to Apple because I trust them, I could have just gone to a Apple Reseller and got it done, clearly should have!!
Finally I got the bill, it totalled £760!!! Had Apple not ballsed the initial job up it would only have cost them a mere £184. Thank everything under the sun that I have AppleCare.
I am looking for advise as to what further action I take against the idiots at Regent Street. I have to confess their customer service was excellent just disappointed at their workmanship, something I was not expecting at all.
Excuse the essay, I promise never to post again....
So my Macbook 2.16ghz core 2 duo mid 2007 white
Developed some of the usual hairline cracks on the bottom case by the vent and then cracked completely on the top case where the magnetic bits from the lid come in contact.
So last week I took it into Regent street for what I thought was a standard top and bottom case replacement under my AppleCare plan.
Monday I went to pick it up feeling quite happy as things had gone really smoothly. Firstly I notice they they have put a new keyboard on which is completely different (I think updated with the new multimedia function keys) but I didn't really mind. Then the fun started.
It wouldn't start up off the battery even though fully charged, then the blacklight had failed so could hardly see anything. I sat for an hour as someone in an orange t shirt ran around for me. Then I demanded to speak to a manager and was told the logic board had failed, apparently by coincidence over night as the laptop sat on a shelf (complete b*llocks) so I had to restrain myself and let them fix it over the next day.
Got a call Tuesday night from the bloke who fixed it, he said the previous guy had not put a part back in (a white mushroom or something) and that meant the logic board got damaged. I was like whatever as long as it works, I'll deal with this later.
So I collected it today only to find the top case had already been damaged by being fitted/removed too aggresively. So again I had to wait a few hours whilst it was quickly replaced. At last I have my macbook back.
My point is twice two seperate people messed up, I went to Apple because I trust them, I could have just gone to a Apple Reseller and got it done, clearly should have!!
Finally I got the bill, it totalled £760!!! Had Apple not ballsed the initial job up it would only have cost them a mere £184. Thank everything under the sun that I have AppleCare.
I am looking for advise as to what further action I take against the idiots at Regent Street. I have to confess their customer service was excellent just disappointed at their workmanship, something I was not expecting at all.
Excuse the essay, I promise never to post again....
