New ipod touch, blue screen of death??

ILBandit · Feb 16, 2009, 11:04 PM

I'm trying to help out a friend,,, She just bought a new ipod touch. I walked her thru setting up itunes, and how to add music to the library. (doing this over internet chatting on IM)
Everything went well, until she plugged the ipod into the computer to sync it, as soon as she plugs it in, the screen turns blue with a message saying something like- a problem has been detected and windows has been shut down to prevent damage to your computer. Then it said something about hardware vendors for product updates.
I know this isnt alot of info, I'm trying to figure it out over IM's myself...
Has anyone had a similar problem? Or have any idea what would cause this to happen?

BTW.. She's got the latest version of Itunes, and running it on a Windows XP laptop.

tremlock · 11:43 PM

sounds like a redundant RAM issue with the PC.

iParis · Feb 16, 2009, 11:52 PM

LOLz. Yep, it's teh evil Blue Screen of Death.
It might be to a random error in the registry, messed up ram configuration, or more ram was trying to be accessed then the computer has.
Windows also just does that sometime.

ILBandit · Feb 16, 2009, 11:54 PM

Quote:

Originally Posted by tremlock

sounds like a redundant RAM issue with the PC.

What do you mean? Not enough ram to run the driver?
I think it's a new laptop, should be sufficient? Mine only has 1 gig, & it does fine. Or do you mean something completely different?

ILBandit · Feb 16, 2009, 11:56 PM

Quote:

Originally Posted by iParis

LOLz. Yep, it's teh evil Blue Screen of Death.
It might be to a random error in the registry, messed up ram configuration, or more ram was trying to be accessed then the computer has.
Windows also just does that sometime.

Any work arounds, or fixes that can be done?

iParis · Feb 17, 2009, 12:01 AM

Quote:

Originally Posted by ILBandit

Any work arounds, or fixes that can be done?

Did she try booting up again?
She should be able to boot up a second time.
If this keeps happening or she can't boot up again she needs to reseat the ram.

ILBandit · Feb 17, 2009, 12:19 AM

Ok, thanks. I'll have her try that tomorow. I read something about out of date drivers causing this also. So she's gonna get all that updated also.
I'll dig back into it tomorrow night. Hopefully can get it working.
Thanks for the fast replies! Gave me a place to start looking.

iParis · Feb 17, 2009, 12:22 AM

Quote:

Originally Posted by ILBandit

Ok, thanks. I'll have her try that tomorow. I read something about out of date drivers causing this also. So she's gonna get all that updated also.
I'll dig back into it tomorrow night. Hopefully can get it working.
Thanks for the fast replies! Gave me a place to start looking.

No problem, ya... it may be out of date drives or something like that.
Tell her that right when she gets it booted up to run the Windows update.

Feb 16, 2009, 11:04 PM	#1
ILBandit macrumors regular Join Date: Sep 2008	New ipod touch, blue screen of death?? I'm trying to help out a friend,,, She just bought a new ipod touch. I walked her thru setting up itunes, and how to add music to the library. (doing this over internet chatting on IM) Everything went well, until she plugged the ipod into the computer to sync it, as soon as she plugs it in, the screen turns blue with a message saying something like- a problem has been detected and windows has been shut down to prevent damage to your computer. Then it said something about hardware vendors for product updates. I know this isnt alot of info, I'm trying to figure it out over IM's myself... Has anyone had a similar problem? Or have any idea what would cause this to happen? BTW.. She's got the latest version of Itunes, and running it on a Windows XP laptop.
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Feb 16, 2009, 11:42 PM	#2
tremlock macrumors 6502 Join Date: Jun 2008 Location: Coral Springs, FL	sounds like a redundant RAM issue with the PC. __________________ MacBook Pro 2.4GHZiPhone 5 16GB30GB Gen 5 iPod4th Gen iPod Touch 8GBiPad 2 16GBiPad mini 16GB Last edited by tremlock; Feb 16, 2009 at 11:43 PM. Reason: spelling
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Feb 16, 2009, 11:52 PM	#3
iParis macrumors 68040 Join Date: Jul 2008 Location: New Mexico	LOLz. Yep, it's teh evil Blue Screen of Death. It might be to a random error in the registry, messed up ram configuration, or more ram was trying to be accessed then the computer has. Windows also just does that sometime. __________________ - AirPort Express Base Station 2012 - iPhone 5 64GB / Black & Slate / Verizon / iOS 7 b1 - MacBook C2D 2.16GHz / 2GB ram / 120GB HD / 10.7.5 - Mac mini C2D 1.83GHz / 4GB ram / 120GB HD / 10.7.5
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Feb 17, 2009, 12:19 AM	#7
ILBandit Thread Starter macrumors regular Join Date: Sep 2008	Ok, thanks. I'll have her try that tomorow. I read something about out of date drivers causing this also. So she's gonna get all that updated also. I'll dig back into it tomorrow night. Hopefully can get it working. Thanks for the fast replies! Gave me a place to start looking.
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