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Old Apr 13, 2009, 08:59 PM   #1
hotec
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Unhappy why can't I watch HD movies on apple tv?

I purchased movies in the itunes applestore. itunes is connected via apple airport extreme to apple tv. both, itunes and apple tv have the latest software.
I can watch/hear on my flat screen my complete music, musicvideos and all regular films (purchased via apple itunes store) BUT I CAN'T WATCH THE PURCHASED HD movies like the newest James Bond or Transporter 3. My screen is totaly white, no ton, no movie.
AND I can't see my RENTED movies, they are not shown in the apple tv menu.

Nobody at apple can help me, I don't know, whats wrong.
I disconnected everything, and my apple tv is connected to the flat screen with an HDMI cable.

Who can help??????????????

Uwe
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Old Apr 13, 2009, 09:01 PM   #2
macbookairman
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I'm not sure what the issue could be, but others can help you with that. For now I'd recommend changing the thread title.

Currently it says "Why can I watch HD Movies on apple tv?"

it should say can't...

i'm not trying to be picky, but it could be a bit confusing (they are complete opposites)
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Old Apr 13, 2009, 09:04 PM   #3
hotec
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Quote:
Originally Posted by macbookairman View Post
I'm not sure what the issue could be, but others can help you with that. For now I'd recommend changing the thread title.

Currently it says "Why can I watch HD Movies on apple tv?"

it should say can't...

i'm not trying to be picky, but it could be a bit confusing.

you are write, but my english is not perfect, I'm German, sorry
and thanks !
uwe
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Old Apr 13, 2009, 09:08 PM   #4
James Cole
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Have you tried resetting your apple tv?
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Old Apr 13, 2009, 09:11 PM   #5
aj350z
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this happened to me once... all i did was reset the Mac and the TV

give that a try and see if it is any better
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Old Apr 13, 2009, 09:11 PM   #6
hotec
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Quote:
Originally Posted by James Cole View Post
Have you tried resetting your apple tv?
that was the apple recommandation.
I did everything, resetting, disconnecting all cables
but nothing happens.
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Old Apr 14, 2009, 07:46 AM   #7
shotts56
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Two different things.

Rented movies can only sit on one device at a time. If you downloaded them on your PC/mac, the file stays there and cannot be watched on another device unless you transfer it over. If you do that, then it disappears from your PC/mac.

Re the white screen for HD movies, no idea. Either your HDMI cable or your ATV is goosed. Eliminate things in order, ie try a new HDMI cable, then try it with a different TV. If they don't work, its your ATV.
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Old Apr 17, 2009, 01:55 PM   #8
daemontrader
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I had the same problem trying to play an HD movie after resetting to factory settings. I just entered my iTunes account info in the Apple TV settings and the movie played correctly again.
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Old Apr 17, 2009, 01:57 PM   #9
rhett7660
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How do you have your apple tv connected to your tv?
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Old Apr 18, 2009, 12:55 PM   #10
TXCraig
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I found the solution... for me at least

I changed my Apple TV to display in 1080i from 729p and it corrected my "white box" problem with all HD content on Apple TV.
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