Those keys are a pain--to get off and to put back on. You've probably figured it out by now. The Shift, space, return, etc keys have a little metal bar that gives more support and/or connects mulitple scissor hinges. If you pop the top or bottom side of the key off first (whichever one seems to come off easiest), you can pull that metal clip out of it's holes. Just make sure you keep track of how all the pieces fit together so you can get it back together.