I purchased a 17" 1.33 GHZ G4 powerbook plus $500 in full insurance coverage back in october when the new models just came out. Well I am a very recent convert to Apple, and I have been extremely happy with my purchase, using it exculsively for development, and just about all my other uses. My suped up 3ghz PC with windows on it and my 2.0 ghz linux box just really sit there, with me no longer needing to use either of them, since now i have the power of *nix and the ease of windows at my disposal. What else do you need?
Back towards the end of march, my powerbook started to truely fail, and I got the dreaded alpha dark blending of death screem, nicely telling me in several languages that my work was lost. Well it kept up, aand I even tried reinstalling the OS, and it didn't work. I finnally called up apple care and I spent several hours with them, and after a complete wipe and systems diagnositics, it came out that it was a hardware problem (most likely with my airport card). So I copy and pasted the kernel panic log on my desktop showing the kernel going crazy, and I took my powerbook on March 27 to the Compusa that I bought it from.
Well that was the begining of my ordeal. I told the guy at the counter, that Apple care was ceratin that it was a hardware problem, and that it should go straight to a notebook certified repair facility. He said it would take 10 - 14 days to get to the "repair bench". Instead it went to "mike" (name chaged for libelous reasons), who decided it was best to make me wait until april 10th to then decide to give it a go, ignoring all the work that had been done and documented on the computer, including the panic logs and the apple care case number, and install all the updates.
I then decided to give a call up to the local compusa I belive on the 12 (16 days at this point) to find out there phone system didn't work anymore, so I had to call the national number just to find out that "mike" hadn't taken it to a notebook repair facility, and that I would have to wait another 14 days to get to the "bench", and that were suppossed to call me days ago. WTF!! you think taking my notebook computer away for nearly a month is a great idea!!! Meanwhile I was suffering depression at the thought of living another 14 days without my beloved powerbook, and being forced to use windows. Its bad enough I have to use it at my job at work, but at home, I expect to be able to relax and use my mac.
After allot of stress, I finnally got my powerbook back, so I go to the compusa to pick it up. I go into the testing room, to see if they fixed it and it works. The repair sheet, says they basically took out everything but the hardware and screen which is cool. It worked, and then I finnally checked to see if they damaged the casing of the mac. Well what do you know.... god forbid they treat your powerbook, which I plunked $3,700 down on after tax ahd scratches all over it, ontop of a thumb print on the upper left hand of screen I can't get rid of.
So in short, though I love my powerbook, Apple/Compusa has really managed to piss me off with their crappy care of MY POWERBOOK!! For god's sakes, this isn't a cheap piece of equipment, but a couple months of savings!! Top it off, they don't care, they said they won't do anything to mitiage the damages to the cases
So I am not sure what to do at this point. and I have a few choices.
- I can take them to court on a bailment case, and probably win very easily
- Write a letter to god knows who at apple/compusa who has oversight over this kind of stuff.
So any of you out there have an idea
BTW my email is brcavanagh@NOSPAM.hotmail.com if you want to make sure I get it
Back towards the end of march, my powerbook started to truely fail, and I got the dreaded alpha dark blending of death screem, nicely telling me in several languages that my work was lost. Well it kept up, aand I even tried reinstalling the OS, and it didn't work. I finnally called up apple care and I spent several hours with them, and after a complete wipe and systems diagnositics, it came out that it was a hardware problem (most likely with my airport card). So I copy and pasted the kernel panic log on my desktop showing the kernel going crazy, and I took my powerbook on March 27 to the Compusa that I bought it from.
Well that was the begining of my ordeal. I told the guy at the counter, that Apple care was ceratin that it was a hardware problem, and that it should go straight to a notebook certified repair facility. He said it would take 10 - 14 days to get to the "repair bench". Instead it went to "mike" (name chaged for libelous reasons), who decided it was best to make me wait until april 10th to then decide to give it a go, ignoring all the work that had been done and documented on the computer, including the panic logs and the apple care case number, and install all the updates.
I then decided to give a call up to the local compusa I belive on the 12 (16 days at this point) to find out there phone system didn't work anymore, so I had to call the national number just to find out that "mike" hadn't taken it to a notebook repair facility, and that I would have to wait another 14 days to get to the "bench", and that were suppossed to call me days ago. WTF!! you think taking my notebook computer away for nearly a month is a great idea!!! Meanwhile I was suffering depression at the thought of living another 14 days without my beloved powerbook, and being forced to use windows. Its bad enough I have to use it at my job at work, but at home, I expect to be able to relax and use my mac.
After allot of stress, I finnally got my powerbook back, so I go to the compusa to pick it up. I go into the testing room, to see if they fixed it and it works. The repair sheet, says they basically took out everything but the hardware and screen which is cool. It worked, and then I finnally checked to see if they damaged the casing of the mac. Well what do you know.... god forbid they treat your powerbook, which I plunked $3,700 down on after tax ahd scratches all over it, ontop of a thumb print on the upper left hand of screen I can't get rid of.
So in short, though I love my powerbook, Apple/Compusa has really managed to piss me off with their crappy care of MY POWERBOOK!! For god's sakes, this isn't a cheap piece of equipment, but a couple months of savings!! Top it off, they don't care, they said they won't do anything to mitiage the damages to the cases
So I am not sure what to do at this point. and I have a few choices.
- I can take them to court on a bailment case, and probably win very easily
- Write a letter to god knows who at apple/compusa who has oversight over this kind of stuff.
So any of you out there have an idea
BTW my email is brcavanagh@NOSPAM.hotmail.com if you want to make sure I get it