[Help] Need to restore password locked iPod touch w/ broken home button

xaxidk · Jun 13, 2009, 08:10 PM

My brother's iPod touch from 2007 has had a broken home button for the past few months, which is annoying, but he's been able to deal with it.

However, yesterday, something happened with his iPod, and now whenever he reboots it, the "connect to iTunes" icon shows up. Unfortunately, we're vacationing, and the only computer he has access to is my laptop, and my iTunes isn't synced to his iPod. This means that whenever I try to restore the iPod for him, it says something about iTunes not being able to connect until the passcode has been entered, which isn't possible, because the first thing that shows up is the "connect to iTunes" symbol.

To top it off, I can't reboot the Touch in DFU mode because the home button is broken.

So... help. Is there anything I can do for my brother, or is he stuck with a bricked Touch until we go home in a month?

markojug · Jun 13, 2009, 08:45 PM

When you see the "connect to iTunes" screen, just plug it in. You don't have to put it into DFU mode, unless he jailbroke it. Did he? If no, just send it to Apple to get a free one

xaxidk · Jun 14, 2009, 08:18 AM

Quote:

Originally Posted by markojug

When you see the "connect to iTunes" screen, just plug it in. You don't have to put it into DFU mode, unless he jailbroke it. Did he? If no, just send it to Apple to get a free one

The problem is that when I plug it in, iTunes tells me I need to enter the passcode before the connection will work. And the iPod warranty already expired, so he can't trade it in.

markojug · Jun 14, 2009, 10:02 AM

Does he know his iPod Touch passcode? If he doesn't, then your screwed

xaxidk · Jun 14, 2009, 07:20 PM

We know the passcode, but can't input it because of the "connect to iTunes" symbol.

CHANMH09 · Jun 24, 2009, 11:02 AM

its best if u guys connect to the apple expert if not it might be time for a new iPod. we had the same condition happen to our iPod but it came bacxk after multiple times of pressing the home and power button only thing is now all the APPS are completely gone.
go here and consult an expert: http://www.apple.com/support/expert/

Jun 13, 2009, 08:10 PM	#1
xaxidk macrumors newbie Join Date: Jun 2009	[Help] Need to restore password locked iPod touch w/ broken home button My brother's iPod touch from 2007 has had a broken home button for the past few months, which is annoying, but he's been able to deal with it. However, yesterday, something happened with his iPod, and now whenever he reboots it, the "connect to iTunes" icon shows up. Unfortunately, we're vacationing, and the only computer he has access to is my laptop, and my iTunes isn't synced to his iPod. This means that whenever I try to restore the iPod for him, it says something about iTunes not being able to connect until the passcode has been entered, which isn't possible, because the first thing that shows up is the "connect to iTunes" symbol. To top it off, I can't reboot the Touch in DFU mode because the home button is broken. So... help. Is there anything I can do for my brother, or is he stuck with a bricked Touch until we go home in a month?
	0

Jun 13, 2009, 08:45 PM	#2
markojug macrumors regular Join Date: Mar 2009 Location: In A House, Ontario, Canada	When you see the "connect to iTunes" screen, just plug it in. You don't have to put it into DFU mode, unless he jailbroke it. Did he? If no, just send it to Apple to get a free one __________________ iPhone 4 32GB Black Many iPods iMac 21", 4GB RAM, 1TB HD
	0

Jun 14, 2009, 10:02 AM	#4
markojug macrumors regular Join Date: Mar 2009 Location: In A House, Ontario, Canada	Does he know his iPod Touch passcode? If he doesn't, then your screwed __________________ iPhone 4 32GB Black Many iPods iMac 21", 4GB RAM, 1TB HD
	0

Jun 24, 2009, 11:02 AM	#6
CHANMH09 macrumors newbie Join Date: Jun 2009	unfortunately... its best if u guys connect to the apple expert if not it might be time for a new iPod. we had the same condition happen to our iPod but it came bacxk after multiple times of pressing the home and power button only thing is now all the APPS are completely gone. go here and consult an expert: http://www.apple.com/support/expert/
	0

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Jun 14, 2009, 07:20 PM	#5
xaxidk Thread Starter macrumors newbie Join Date: Jun 2009	We know the passcode, but can't input it because of the "connect to iTunes" symbol.
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