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Old Aug 23, 2009, 03:02 PM   #1
MatthewCobb
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Join Date: Jun 2005
Location: Manchester, UK
iTunes can't see iPod Nano 3G

My daughter's 8GB Nano 3G has started playing up. If you try listening/playing videos, it does nothing, and when it's connected to my Mac, it says it's connected but it doesn't show up on iTunes. I want to restore it, but can't if it can't be seen! I have tried rebooting the iPod and iTunes in various orders, but it makes no difference...
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Old Aug 24, 2009, 01:53 AM   #2
JediMeister
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You said you have tried resetting the iPod, have you tried to manually place it into disk mode, and then restoring?

This article may be of some help if you haven't exhausted all of its steps.
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Old Aug 24, 2009, 02:40 AM   #3
MatthewCobb
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Thanks for those tips - I was able to get it into disk mode and restore the iPod.

I have restored, added a file, disconnected the iPod through iTunes and then selected language to set it up.

But
a) it still won't play the new file (either video or music - there's no sound/vision and the time slider remains at zero) and
b) it still just says connected without appearing in the iTunes menu.

I've repeated this a couple of times, to no avail. I've also tried with a different USB cable. And yes it is connected to the main USB port of the iMac.

Any other ideas?
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Old Aug 24, 2009, 08:21 AM   #4
Lukeyboy01
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just take it too the apple store they shud fix it for free it seems to be a software issue you could try some other earbuds?
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Old Aug 25, 2009, 12:39 AM   #5
JediMeister
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Anything that a restore of the device does not resolve, other than a settings issue introduced after the restore, of course, is gonna be a hardware issue. Unless the device is under warranty or AppleCare, you're looking at $99 or $129 depending on whether its a 4 GB or 8 GB model.
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