Go Back   MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread Display Modes
Old Aug 24, 2009, 04:43 AM   #1
macrumors newbie
Join Date: Aug 2009
Syncing MacBook Air with external non-apple monitor

HI all, first post. I come from an almost exclusive Windows support background (please don't hold that against me!!), but have been asked to help with supporting a few users who work exclusively with Macs........... So it's far to say that I'm starting without any previous supprt experience of the Apple OS or architecture.

So I now have my first Apple related support call; One of my user group has an MacBook Air (very nice it is too), he works from home and has an external monitor 24" Samsung panel - which is hooked upto the MacBook Air via an Apple mini-port to DVI adapter. So far so good, anyway have had a call from said user who has informed that the monitor is not Syncing with his MacBook, now I'm taking this to mean that no signal is being displayed on the Samsung panel.

My question is this; How do I sync the monitor to display the output signal from the MacBook? How easy is it to do? And is there a "101" guide to resolving these problems on t'interweb? I did have a cursory browse throught he forums but couldn't find a thread which was suitably close.

Don't have physicall access to the Macbook as user works remotely and we don't have any remote access tools, so the support given will be over the phone - hence my question on how easy it is to sync the monitor.

Thanks in advance for any help or sugesstions!

LondonExile is offline   0 Reply With Quote
Old Aug 24, 2009, 07:11 AM   #2
macrumors 601
BlueRevolution's Avatar
Join Date: Jul 2004
Location: Montreal, QC
The process for connecting a monitor to a MacBook Air is as follows:

1. Plug the monitor's display cable into the MacBook Air.
2. Plug the monitor into the wall.
3. Turn the monitor on.

If there's a problem, it's either with the cable, the monitor, or the laptop. Since you're supporting computers, I'm sure you can appreciate how hard it is to troubleshoot second-hand problems.
PIRATE PARTY OF CANADA Information leadership for the 21st century
BlueRevolution is offline   0 Reply With Quote
Old Aug 24, 2009, 07:14 AM   #3
macrumors G4
wrldwzrd89's Avatar
Join Date: Jun 2003
Location: Solon, OH
Sometimes, things like this can be resolved very simply - going to Monitors in System Preferences and pressing the Detect Displays button may be enough.
iMac Intel (Rev H, 27"), 1TB HDD, 16GB RAM, 10.8.4
wrldwzrd89 is offline   0 Reply With Quote

MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
2013 MacBook air with two external monitor curiousprgrmr MacBook Air 115 Mar 5, 2015 12:53 PM
external monitor for macbook air penelop Buying Tips and Advice 3 Mar 31, 2014 12:35 PM
iMac vs MacBook Air + External Monitor keystothecity iMac 6 Dec 6, 2013 01:02 PM
Use a MacBook Air as external monitor to the iMac NeonBible iMac 5 Apr 7, 2013 05:13 PM
Can I connect BOTH an external monitor and ethernet to the new macbook air? amz1 MacBook Air 3 Jun 12, 2012 06:24 AM

Forum Jump

All times are GMT -5. The time now is 05:37 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2015, MacRumors.com, LLC