|Aug 24, 2009, 05:43 AM||#1|
Syncing MacBook Air with external non-apple monitor
HI all, first post. I come from an almost exclusive Windows support background (please don't hold that against me!!), but have been asked to help with supporting a few users who work exclusively with Macs........... So it's far to say that I'm starting without any previous supprt experience of the Apple OS or architecture.
So I now have my first Apple related support call; One of my user group has an MacBook Air (very nice it is too), he works from home and has an external monitor 24" Samsung panel - which is hooked upto the MacBook Air via an Apple mini-port to DVI adapter. So far so good, anyway have had a call from said user who has informed that the monitor is not Syncing with his MacBook, now I'm taking this to mean that no signal is being displayed on the Samsung panel.
My question is this; How do I sync the monitor to display the output signal from the MacBook? How easy is it to do? And is there a "101" guide to resolving these problems on t'interweb? I did have a cursory browse throught he forums but couldn't find a thread which was suitably close.
Don't have physicall access to the Macbook as user works remotely and we don't have any remote access tools, so the support given will be over the phone - hence my question on how easy it is to sync the monitor.
Thanks in advance for any help or sugesstions!
|Aug 24, 2009, 08:11 AM||#2|
The process for connecting a monitor to a MacBook Air is as follows:
1. Plug the monitor's display cable into the MacBook Air.
2. Plug the monitor into the wall.
3. Turn the monitor on.
If there's a problem, it's either with the cable, the monitor, or the laptop. Since you're supporting computers, I'm sure you can appreciate how hard it is to troubleshoot second-hand problems.
Ⓟ PIRATE PARTY OF CANADA — Information leadership for the 21st century
|Aug 24, 2009, 08:14 AM||#3|
Sometimes, things like this can be resolved very simply - going to Monitors in System Preferences and pressing the Detect Displays button may be enough.
iMac Intel (Rev H, 27"), 1TB HDD, 16GB RAM, 10.8.4
|Thread Tools||Search this Thread|
|thread||Thread Starter||Forum||Replies||Last Post|
|2013 MacBook air with two external monitor||curiousprgrmr||MacBook Air||115||Yesterday 01:53 PM|
|external monitor for macbook air||penelop||Buying Tips and Advice||3||Mar 31, 2014 01:35 PM|
|iMac vs MacBook Air + External Monitor||keystothecity||iMac||6||Dec 6, 2013 02:02 PM|
|Use a MacBook Air as external monitor to the iMac||NeonBible||iMac||5||Apr 7, 2013 06:13 PM|
|Can I connect BOTH an external monitor and ethernet to the new macbook air?||amz1||MacBook Air||3||Jun 12, 2012 07:24 AM|
All times are GMT -5. The time now is 08:47 PM.