iPod Genius Problems

I didn't have that problem, but if everyone is trying to connect at the same time, it wouldn't surprise me if Apple's servers are overloaded.

Try quitting iTunes and restarting it. Then try Genius again.

Same problem here, don’t know what to do…

I have the same issue. I quit iTunes, restarted the Mac, went through the process of turning off the Genius and then turning it back on... I still get the message:

We could not complete your iTunes Store request.
The network connection was lost.

Found a Solution

I found a fix.

Quit iTunes, then Delete the iTunes Library Genius.itdb file in the parent iTunes folder.

When you go back into iTunes, follow the regular procedure to enable Genius and it works.

ipedro said:

I found a fix.

Quit iTunes, then Delete the iTunes Library Genius.itdb file in the parent iTunes folder.

When you go back into iTunes, follow the regular procedure to enable Genius and it works.

Click to expand...

Just tried this, unfortunately still doesn’t seem to be working for me

Yeah, false alarm

What it did was allow iTunes to gather information about your library which delayed the error message for a while. The problem happens when iTunes tries to send the results to Apple.

I'm calling AppleCare in the morning to troubleshoot this.

ipedro said:

I'm calling AppleCare in the morning to troubleshoot this.

Click to expand...

Report back with what they say, if you don’t mind?

Now I Fixed It!

Damn it! That was a tough cookie to crack!

Cookies!! Quit iTunes then go to your /user/library folder and move the Cookies folder to the desktop or delete it.

Turn on Genius. It works!

There must be some weird setting saved in cookies with an incorrect URL to send the info to Apple.

Finally! It works

Although I noticed that if I had Safari open while I did this it didn’t seem to have an effect (might just be something with my Mac though)

tylerscottd said:

Finally! It works

Although I noticed that if I had Safari open while I did this it didn’t seem to have an effect (might just be something with my Mac though)

Click to expand...

Works! Thanks a zillion.

ipedro said:

Damn it! That was a tough cookie to crack!

Cookies!! Quit iTunes then go to your /user/library folder and move the Cookies folder to the desktop or delete it.

Turn on Genius. It works!

There must be some weird setting saved in cookies with an incorrect URL to send the info to Apple.

Click to expand...

You could have found this solution at Apple's Discussion Board quicker: http://discussions.apple.com/message.jspa?messageID=10167163#10167163

Don't blow away all your cookies

If you don't want to blow away all of your cookies, just open Safari's preferences, and under the Security tab click the Show Cookies button. Search iTune and remove that cookie. This worked for me.