Apple Customer Service is the best!!

Kronie said:

Three weeks ago I was debating buying a Mac Pro or wait and see if they update the imacs. I was basically waiting to see if they offered a quad core Imac.

Wait or buy? Wait or buy? Wait or buy?

I ended up just buying a Mac Pro. You can imagine how pissed I was when I saw the email from Apple today about the new 27" quad core imacs.😡

PLUS I was on day 16 with the new Mac Pro! 😡😡😡

Apple, your the best!!! You let me return the Mac Pro for a full refund AND you paid the shipping back!

New 27" Imac 2.8 Quad, 8GB RAM, 1TB drive on the way!......Sometime in November...😀

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WOW, that's truly amazing, I've also always been treated very well by Apple.
Maybe they make more money on the iMac 😀

Apple rocks. We always knew it. We Know it. We'll always know it.

Kudos to Steve 🙂

kronie

that is very amazing. I must say Apple store support never treated me that good. Glad it worked out for you. Enjoy the 27-inch iMac. It will be something!

glad to hear that they allows for the exchange to happen. the i7 imac is a much better deal (cost-wise) than the single cpu mac pro if you're not looking into upgrading the expansion cards or running multiple internal hard drives.

Apple customer service can either be really great or really crappy.

Hands-down, Apple has the best customer service of any company in the world. It's all part of the "Apple Experience"...

Bryan

Bryan Bowler said:

Hands-down, Apple has the best customer service of any company in the world. It's all part of the "Apple Experience"...

Bryan

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their phone support, maybe, but in-store it's a hit or miss depending on who you deal with.

That's great for you. Here's my story. I bought the 24" 2.66 imac on Oct 14th along with the wireless HP printer that came with $100 rebate. Well, after reading some poor reviews on the HP I decided to return it. I went to the Apple store here in Louisville and had 2 folks help me, both had to view the receipt I had showing that I had bought a imac days before and neither of them saw fit to point out that new models had come out and that I was entitled to a $200 refund. The only reason I ever found this out is because I went to the Apple store site and saw that the new Magic Mouse was supposed to come with all new imacs so I called the store and the rep told me about this whole new model thing and that I could either take a 10%-$153 restock hit or get a $200 refund. I was pissed that it was just dumb luck that I even called and got this info. If they'd offered me the same deal you got I would probably upgrade to the 27", but with the restock it would cost me at least $350 to do this. Maybe I'm just pissed that I bought at the exact effing wrong moment, but I still feel like one of the reps today should have said something. At least I get $200 back and will end up having a really nice imac for $1350.

I should say that this is my first mac and I have nothing but great things to say about it and as far as my experience with store personnel, they have all been amazingly helpful excepting this one oversight-issue. I could really become financially irresponsible in that place, I'll tell you what.

There's a reason why year after year they're no. 1 in support.

I'll do you one better. They let me return the Mini I bought over a month ago for a full refund, return shipping paid. Of course, I told them I would buying a higher end machine 😀