Crack in my screen...crap

55test55 · Nov 1, 2009, 11:48 AM

Well apparently theres a crack in my screen, but i dont know how. It didnt fall and its in a case with a screen protector. anyway, is it worth taking it to the apple store to see what they say?

you can all laugh at me now

FXT 1 · Nov 1, 2009, 12:38 PM

Is the crack major enough enough to warrant a trip to the Apple Store? Does it affect the screen in any way? Or impair the phone's ability to operate? If not, I don't think you really need to get it checked out. A nice genius might swap it, but don't count on it.

Rojo · Nov 1, 2009, 12:56 PM

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

That's exactly what happened to my 1st gen iPhone. A crack just showed up mysteriously one day. Unfortunately I never found that cool genius to swap for a new one. But the phone worked fine, and I started not to notice the crack after awhile. It was only when other people pointed it out to me...

55test55 · Nov 1, 2009, 08:57 PM

Thanks guys. Its still functional, i'm just annoyed. To have them look at it, do I call and set up an appointment or just walk in? Also, how much is it if i want to replace it?

solideliquid · Nov 1, 2009, 09:05 PM

pics?

mackpro · Nov 1, 2009, 09:12 PM

its going to run you about $199, but when this happened to my white 16gb 3gs i was actually able to get on the horn with the vice president of applecare and have $99 of the $199 refunded.

well worth it considering the screen will only get worse over time

greygray · Nov 2, 2009, 06:11 AM

Quote:

Originally Posted by solideliquid

pics?

Just stop with the "pics or it didn't happen" thing OK?

OP: Best of luck with the replacement and hope things turn out well!

fishmoose · Nov 2, 2009, 06:16 AM

Quote:

Originally Posted by greygray

Just stop with the "pics or it didn't happen" thing OK?

Maybe he wanted a pic to see how big the scratch was? I would certainly consider that before getting a replacement.

palckofv · Nov 2, 2009, 07:04 PM

I had an iphone 2g a while back and it had a pretty big crack in the screen. there were parts of the screen that weren't even there, lol. The whole top half of the screen didn't work. I took it to apple and told them it was my fault bc it was and I was very polite to the genius. He told me to hang on and came back five minutes later with a "replacement iPhone" no box, no charger, just a phone. It was $100, and with my $100 apple store credit from paying the original price for the iphone I got it for free!!! You just have to get lucky and find the nice genius that is having a good day. And be nice!

trainguy77 · Nov 2, 2009, 07:50 PM

If it's not shattered I would think they would replace it.

solideliquid · Nov 2, 2009, 08:02 PM

Quote:

Originally Posted by fishmoose

Maybe he wanted a pic to see how big the scratch was? I would certainly consider that before getting a replacement.

Yes, I'm interested in what a "small crack" means to the OP. Opinions are subjective.

tboooe · Nov 2, 2009, 08:03 PM

I would suggest replacing the LCD or Digitizer or both yourself (depending on what is cracked). I just had to do this for my wife's 3gs which is only 4 months old. The LCD will cost you about $90 and the digitizer is $50. You dont need special tools other than a very small phillips screwdriver. It took me about 30 mins to replace the entire screen assembly. Everything is good as new. Good luck!

LIVEFRMNYC · Nov 2, 2009, 08:16 PM

My coworker had the same problem. He got it fixed for around $100 from some guy through craigslist. He say it took about 10 minutes while he watched.

55test55 · Nov 2, 2009, 08:27 PM

ill take a picture when i have access to a digital camera. i use the phone as my camera most of the time so my real camera is at home.

the actual screen isnt cracked, it seems like its under it. its in a case and has a screen protector too.

trainguy77 · Nov 2, 2009, 09:01 PM

Quote:

Originally Posted by 55test55

ill take a picture when i have access to a digital camera. i use the phone as my camera most of the time so my real camera is at home.

the actual screen isnt cracked, it seems like its under it. its in a case and has a screen protector too.

If its under the screen chances are very very good they will replace it for you.

cousinhec · Nov 2, 2009, 11:36 PM

The screen on my phone cracked. I took it to the Apple Store. I showed them that the crack was not a scratch on the surface due to rough handling, as the surface was smooth.
He took the phone to the back, and when he emerged ten minutes later the phone had a new screen. No charge.

55test55 · Nov 3, 2009, 12:12 AM

Quote:

Originally Posted by cousinhec

The screen on my phone cracked. I took it to the Apple Store. I showed them that the crack was not a scratch on the surface due to rough handling, as the surface was smooth.
He took the phone to the back, and when he emerged ten minutes later the phone had a new screen. No charge.

Do i have to set up an appointment for this?

Should i take off my screen protector and case?

55test55 · Nov 3, 2009, 10:54 PM

Bump. Anyone know the appropriate steps to follow (asked questions above)?

trainguy77 · Nov 3, 2009, 10:57 PM

Quote:

Originally Posted by 55test55

Do i have to set up an appointment for this?

Should i take off my screen protector and case?

You should be able to leave the case and screen protector on. It doesn't really matter. You may have to buy a new screen protector. Just set up an appointment and they should take care of it.

55test55 · Nov 6, 2009, 10:48 PM

they replaced it! thanks for all your help guys.

They told me since it looked like it originated from the corner, yet no damage was visible in the corner, and that since the glass wasnt broken, it probably wasnt me. they said it looks like it was pressure related so maybe dont press against it hard or something.

anywho, it was pretty fast besides the fact that it was SO BUSY there. it probably wouldve taken no time at all if there wasnt like a million people in the store. its the only store in the state so i guess thats understandable.

oh, and this screen has no yellow tint, and is brighter and sharper than the last one! yeaaah!

canucksfan88 · Nov 7, 2009, 12:41 AM

ive always wondered...
say you get chip on your screen, could you bring your phone to like...speedy glass or what not, and have them put the glass sealant in it.

if it stops a car windshield from developing a larger crack, shouldn't it save an iphone?

jav6454 · Nov 7, 2009, 12:58 AM

Quote:

Originally Posted by 55test55

they replaced it! thanks for all your help guys.

They told me since it looked like it originated from the corner, yet no damage was visible in the corner, and that since the glass wasnt broken, it probably wasnt me. they said it looks like it was pressure related so maybe dont press against it hard or something.

anywho, it was pretty fast besides the fact that it was SO BUSY there. it probably wouldve taken no time at all if there wasnt like a million people in the store. its the only store in the state so i guess thats understandable.

oh, and this screen has no yellow tint, and is brighter and sharper than the last one! yeaaah!

Nice. I got mine replaced also, but I had to pay (no visible dent on the center where it cracked).

BTW, it's a good idea to get a case for it at this time. I suggest the Incase Click Me. I have this case and it's incredible how well it holds and protects.

Also, protect your screen (since this was the damaged part) with this Click. You might be out $50, but the protection you get is worth it. See it as an investment in case your iPhone ever falls again.

I learned to use a case, the hard way, by paying $199. So, from one iPhone user to another, use a case!

trainguy77 · Nov 7, 2009, 04:15 AM

Quote:

Originally Posted by canucksfan88

ive always wondered...
say you get chip on your screen, could you bring your phone to like...speedy glass or what not, and have them put the glass sealant in it.

if it stops a car windshield from developing a larger crack, shouldn't it save an iphone?

I don't think so. Windshields have a plastic layer in them to help prevent it from shattering. iPhones don't have this. I think this is why you never see a chip in an iPhone only cracks. So chip repair won't get you anywhere as it never chips.

Thats my logic at least..

semlohde · Nov 7, 2009, 08:37 AM

When I took my cracked screen 3g to the genius bar, the 1st thing done was to look in the ear phone jack and tell me I had water damage so the warranty was shot. I called missionrepair.com. I believe it was $125 and they sent me via fedex a box for packing. I took it to a fedex shipping facility and had the phone back in 4 days - sent it Monday and it was back Thursday. Great service and price, they replaced the screen and digitizer, it's worked perfectly for 1 year. ed

Nov 1, 2009, 11:48 AM	#1
55test55 macrumors regular Join Date: Jun 2009	Crack in my screen...crap Well apparently theres a crack in my screen, but i dont know how. It didnt fall and its in a case with a screen protector. anyway, is it worth taking it to the apple store to see what they say? you can all laugh at me now

Nov 1, 2009, 12:38 PM	#2
FXT 1 macrumors 6502 Join Date: Jul 2009 Location: UK	Is the crack major enough enough to warrant a trip to the Apple Store? Does it affect the screen in any way? Or impair the phone's ability to operate? If not, I don't think you really need to get it checked out. A nice genius might swap it, but don't count on it. __________________ 20" Aluminium iMac 2.4 GHz, 3GB RAM 10.5.8 iPhone 3G 16GB 3.1, iPod Touch 1st Gen 8GB 3.1.1, iPod Mini 4GB

Nov 1, 2009, 09:12 PM	#6
mackpro macrumors member Join Date: Feb 2008 Location: Indiana University	its going to run you about $199, but when this happened to my white 16gb 3gs i was actually able to get on the horn with the vice president of applecare and have $99 of the $199 refunded. well worth it considering the screen will only get worse over time __________________ 17" Unibody MBP 2.66 - Matte Screen 16GB White iPhone 3GS

Nov 2, 2009, 07:50 PM	#10
trainguy77 Contributor Join Date: Nov 2003	If it's not shattered I would think they would replace it. __________________ Mac Pro 2.66 ghz Quad, Viewsonic 24" and 20" 7GB RAM; 30gb iPod Video; iPhone 3GS 32GB white

Nov 7, 2009, 12:41 AM	#21
canucksfan88 macrumors member Join Date: Oct 2007	ive always wondered... say you get chip on your screen, could you bring your phone to like...speedy glass or what not, and have them put the glass sealant in it. if it stops a car windshield from developing a larger crack, shouldn't it save an iphone? __________________ Macbook, 2.0 GHz, 4GB RAM, 120 GB HD \| 8 GB iPod Nano - Black

Nov 1, 2009, 12:56 PM	#3
Rojo macrumors 65816 Join Date: Sep 2006 Location: New York City	Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16) That's exactly what happened to my 1st gen iPhone. A crack just showed up mysteriously one day. Unfortunately I never found that cool genius to swap for a new one. But the phone worked fine, and I started not to notice the crack after awhile. It was only when other people pointed it out to me...

Nov 1, 2009, 08:57 PM	#4
55test55 Thread Starter macrumors regular Join Date: Jun 2009	Thanks guys. Its still functional, i'm just annoyed. To have them look at it, do I call and set up an appointment or just walk in? Also, how much is it if i want to replace it?

Nov 1, 2009, 09:05 PM	#5
solideliquid macrumors regular Join Date: Aug 2008	pics?

Nov 2, 2009, 07:04 PM	#9
palckofv macrumors member Join Date: Nov 2008	I had an iphone 2g a while back and it had a pretty big crack in the screen. there were parts of the screen that weren't even there, lol. The whole top half of the screen didn't work. I took it to apple and told them it was my fault bc it was and I was very polite to the genius. He told me to hang on and came back five minutes later with a "replacement iPhone" no box, no charger, just a phone. It was $100, and with my $100 apple store credit from paying the original price for the iphone I got it for free!!! You just have to get lucky and find the nice genius that is having a good day. And be nice!

Nov 2, 2009, 08:03 PM	#12
tboooe macrumors regular Join Date: May 2009	I would suggest replacing the LCD or Digitizer or both yourself (depending on what is cracked). I just had to do this for my wife's 3gs which is only 4 months old. The LCD will cost you about $90 and the digitizer is $50. You dont need special tools other than a very small phillips screwdriver. It took me about 30 mins to replace the entire screen assembly. Everything is good as new. Good luck!

Nov 2, 2009, 08:16 PM	#13
LIVEFRMNYC macrumors member Join Date: Oct 2009	My coworker had the same problem. He got it fixed for around $100 from some guy through craigslist. He say it took about 10 minutes while he watched.

Nov 2, 2009, 08:27 PM	#14
55test55 Thread Starter macrumors regular Join Date: Jun 2009	ill take a picture when i have access to a digital camera. i use the phone as my camera most of the time so my real camera is at home. the actual screen isnt cracked, it seems like its under it. its in a case and has a screen protector too.

Nov 2, 2009, 11:36 PM	#16
cousinhec macrumors newbie Join Date: Nov 2009	The screen on my phone cracked. I took it to the Apple Store. I showed them that the crack was not a scratch on the surface due to rough handling, as the surface was smooth. He took the phone to the back, and when he emerged ten minutes later the phone had a new screen. No charge.

Nov 3, 2009, 10:54 PM	#18
55test55 Thread Starter macrumors regular Join Date: Jun 2009	Bump. Anyone know the appropriate steps to follow (asked questions above)?

Nov 6, 2009, 10:48 PM	#20
55test55 Thread Starter macrumors regular Join Date: Jun 2009	they replaced it! thanks for all your help guys. They told me since it looked like it originated from the corner, yet no damage was visible in the corner, and that since the glass wasnt broken, it probably wasnt me. they said it looks like it was pressure related so maybe dont press against it hard or something. anywho, it was pretty fast besides the fact that it was SO BUSY there. it probably wouldve taken no time at all if there wasnt like a million people in the store. its the only store in the state so i guess thats understandable. oh, and this screen has no yellow tint, and is brighter and sharper than the last one! yeaaah!

Nov 7, 2009, 08:37 AM	#24
semlohde macrumors newbie Join Date: Dec 2008	When I took my cracked screen 3g to the genius bar, the 1st thing done was to look in the ear phone jack and tell me I had water damage so the warranty was shot. I called missionrepair.com. I believe it was $125 and they sent me via fedex a box for packing. I took it to a fedex shipping facility and had the phone back in 4 days - sent it Monday and it was back Thursday. Great service and price, they replaced the screen and digitizer, it's worked perfectly for 1 year. ed

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