Important Apple TV 3.0.1 to Prevent Temporarily Disappearing Content

MacRumors · Nov 7, 2009, 05:46 PM

Apple has issued a 3.0.1 update to the Apple TV to address an issue that causes content to temporarily disappear from the device. They sent out this email notifying customers:

Quote:

Dear Customer,
If you've installed the Apple TV 3.0 software update, you should immediately update to version 3.0.1. This prevents content from temporarily disappearing until it is resynced.

To update your Apple TV software:

1. Reboot your Apple TV (unplug the power cord and plug it back in)
2. Select Settings > General from the main menu
3. Select Update Software
4. Select Download and Install

Note: Your Apple TV will conduct a restart, which is followed by the Apple logo and a status bar.
For more information, please refer to this article: http://support.apple.com/kb/TS3116

If you need further assistance with your Apple TV, contact AppleCare.
Sincerely,
Apple TV Team

Apple launched the 3.0 software update for Apple TV last week which overhauled the Apple TV interface and added compatibility for iTunes LPs and iTunes Extras.

Article Link: Important Apple TV 3.0.1 to Prevent Temporarily Disappearing Content

ipedro · Nov 7, 2009, 05:48 PM

I haven't noticed any content disappearing. I'll update nonetheless.

KindredMAC · Nov 7, 2009, 05:49 PM

Damn Arn... You are fast! I was just about to forward my email to you!

Kilamite · Nov 7, 2009, 05:49 PM

Have noticed some weird characters appear instead of the actual names of tv shows etc.

I didn't get this email though..

ouimetnick · Nov 7, 2009, 05:50 PM

Wow! OSX Snow Leopard killing data when using the guest account and Apple TV 3.0 data loss. Get your act together Apple.

ipedro · Nov 7, 2009, 05:51 PM

There was a quirk though: my LP's were updated and in Peter Gabriel's So+, the music videos wouldn't play through the LP -- only via the tv interface -- but the music would.

I don't expect that to come with this point.point release though. It's probably just a fix for that critical bug they found.

basesloaded190 · Nov 7, 2009, 05:51 PM

got the email. woke up this morning to my entire library gone off of my ATV and it syncing all my stuff all over again. I thought i was drunk and did something stupid, but i guess its just not me!

celticpride678 · Nov 7, 2009, 05:51 PM

Glad to know Apple tries to fix bugs as fast as possible.

Quote:

Originally Posted by ouimetnick

Wow! OSX Snow Leopard killing data when using the guest account and Apple TV 3.0 data loss. Get your act together Apple.

Talk to the Mac OS team, not Apple TV team. They are separate and release separate updates.

intel · Nov 7, 2009, 05:55 PM

Quote:

Originally Posted by celticpride678

Glad to know Apple tries to fix bugs as fast as possible.

Talk to the Mac OS team, not Apple TV team. They are separate and release separate updates.

Not fast enough, me too lost my ****. No big deal. It's not like it was my only copy.

basesloaded190 · Nov 7, 2009, 06:00 PM

Quote:

Originally Posted by intel

Not fast enough, me too lost my ****. No big deal. It's not like it was my only copy.

Yeah its not like all my stuff was erased off my HD. Just off my ATV which is easy enough to sync back up

gt1948 · Nov 7, 2009, 06:02 PM

Quote:

Originally Posted by ouimetnick

Wow! OSX Snow Leopard killing data when using the guest account and Apple TV 3.0 data loss. Get your act together Apple.

Been an Apple user since jan/04 and I have never seen so many miscues on updates. Whats up Apple?

boilermaker · Nov 7, 2009, 06:08 PM

I too lost my content about 3 days ago. I wasn't sure what to make of it. It has not happened since but I'm glad to know Apple fixed whatever it was.

HobeSoundDarryl · 06:21 PM

Anybody got the update yet? Is it a "it just works" fix, or do you still have some issues? The biggies like missing movies should be easy to see and play (again).

My 3.0 problem showed all the streaming content like movies as usual, but none could be played. You clicked them and it would look like they were about to stream over, but they wouldn't. When I checked iTunes, and the movie list in the drop down under Apple TV, it was blank. Historically, the list of all streamed movies would be there ghosted/grayed out. My guess is that 3.01 should make them playable again on any Apple TV with this problem, as well as put them back in that list in iTunes.

So I'm still sitting at a reverted 2.4, awaiting someone giving a "it just works" again for this particular kind of (apparently common) issue.

obutrumpet · 06:33 PM

Has anyone else notice the menus acting kind of jerky after updating to 3.0.1? That and scrolling text is also jerky.

And, yes, I also lost all my content.

HobeSoundDarryl · Nov 7, 2009, 06:17 PM

Quote:

Originally Posted by obutrumpet

Has anyone else notice the menus acting kind of jerky after updating to 3.0.1? That and scrolling text is also jerky.

Did your update require steps that might be making your

TV be resynching? That old hardware is not very good at multi-tasking.

Cynicalone · Nov 7, 2009, 06:20 PM

The Apple TV always seem to be so buggy.

I wish Apple would care a bit more about it. It could be a wonderful product. When it works it really is a great way to watch my iTunes media.

djrod · Nov 7, 2009, 06:22 PM

What is wrong with apple?

SnowLeopard plenty of bugs.
Apple Tv now buggy too.
New 27-Royal-Crown-Inch Imac speed problems

This is so sad

zedsdead · Nov 7, 2009, 06:22 PM

Quote:

Originally Posted by Cynicalone

The Apple TV always seem to be so buggy.

I wish Apple would care a bit more about it. It could be a wonderful product. When it works it really is a great way to watch my iTunes media.

I think it is buggy largely because of the outdated hardware. I don't think it can handle all the tasks the Apple TV has to perform.

Frisco · Nov 7, 2009, 06:23 PM

Apple has more updates(fixes) and security updates these days than Microsoft.

Makes me wonder?

RazHyena · Nov 7, 2009, 06:23 PM

LOL More "vanishing" data.

Not even the Apple TV is safe.

bbotte · Nov 7, 2009, 06:25 PM

I lost all my content, syncing it back on now.

Harpy007 · Nov 7, 2009, 06:26 PM

Quote:

Originally Posted by obutrumpet

Has anyone else notice the menus acting kind of jerky after updating to 3.0.1? That and scrolling text is also jerky.

I had that too, a quick restart did fix it for me

docderwood · Nov 7, 2009, 06:29 PM

All my stuff started to re-sync 4 hours before they sent the email....

musicman0725 · Nov 7, 2009, 06:32 PM

Quote:

Originally Posted by Harpy007

I had that too, a quick restart did fix it for me

Interesting that the email says the first step to updating your Apple TV is to restart it

HobeSoundDarryl · Nov 7, 2009, 06:32 PM

Quote:

Originally Posted by docderwood

All my stuff started to re-sync 4 hours before they sent the email....

Getting 3.0 to sync, resync, and it resyncing on its own has not been the problem (well that last bit is one of the problems); it's getting all the content that used to be there to show- and play- as it used to do.

ANYONE with 3.01: If 3.0 had content showing- but not playing- is it working now?

If you synced some content and streamed others, can you get both types to play?

Nov 7, 2009, 05:48 PM	#2
ipedro macrumors 6502a Join Date: Nov 2004	I haven't noticed any content disappearing. I'll update nonetheless. __________________ 2009 MacBook Pro 17" \| C2D MacBook Pro 15" \| iPhone3G \| tv \| Time Capsule

Nov 7, 2009, 05:49 PM	#3
KindredMAC macrumors 6502a Join Date: Sep 2003	Damn Arn... You are fast! I was just about to forward my email to you! __________________ "We want to let go of this notion that for Apple to win, Microsoft has to lose." - Steve Jobs

Nov 7, 2009, 05:49 PM	#4
Kilamite macrumors Demi-God Join Date: Mar 2007 Location: Scotland	Have noticed some weird characters appear instead of the actual names of tv shows etc. I didn't get this email though.. __________________ - MacBook Pro Unibody 15" 2.8GHz 'anti-glare' - Apple TV 1TB (work in progress) - iPhone 3G 8GB - MobileMe // OS X 10.6.2

Nov 7, 2009, 05:50 PM	#5
ouimetnick macrumors 6502 Join Date: Aug 2008	Wow! OSX Snow Leopard killing data when using the guest account and Apple TV 3.0 data loss. Get your act together Apple. __________________ Apple Original iPhone 8GB! I also have an Apple iPhone 3G 16GB Black.<< Coolest iPhone ever. Both are running iPhone OS 3.1.2

Nov 7, 2009, 05:51 PM	#6
ipedro macrumors 6502a Join Date: Nov 2004	There was a quirk though: my LP's were updated and in Peter Gabriel's So+, the music videos wouldn't play through the LP -- only via the tv interface -- but the music would. I don't expect that to come with this point.point release though. It's probably just a fix for that critical bug they found. __________________ 2009 MacBook Pro 17" \| C2D MacBook Pro 15" \| iPhone3G \| tv \| Time Capsule

Nov 7, 2009, 05:51 PM	#7
basesloaded190 macrumors 6502a Join Date: Oct 2007 Location: Wisconsin	got the email. woke up this morning to my entire library gone off of my ATV and it syncing all my stuff all over again. I thought i was drunk and did something stupid, but i guess its just not me! __________________ Macbook 2.16 120GB 2GB Ram; Ipod Touch 16GB; Etymotic ER-4p; Iphone 3GS 32GB Twitter

Nov 7, 2009, 06:08 PM	#12
boilermaker macrumors newbie Join Date: Nov 2009	Lost content I too lost my content about 3 days ago. I wasn't sure what to make of it. It has not happened since but I'm glad to know Apple fixed whatever it was.

Nov 7, 2009, 06:11 PM	#13
HobeSoundDarryl macrumors regular Join Date: Feb 2004 Location: Hobe Sound, FL (20 miles north of Palm Beach)	Anybody updated to 3.01? Did it do the trick? Anybody got the update yet? Is it a "it just works" fix, or do you still have some issues? The biggies like missing movies should be easy to see and play (again). My 3.0 problem showed all the streaming content like movies as usual, but none could be played. You clicked them and it would look like they were about to stream over, but they wouldn't. When I checked iTunes, and the movie list in the drop down under Apple TV, it was blank. Historically, the list of all streamed movies would be there ghosted/grayed out. My guess is that 3.01 should make them playable again on any Apple TV with this problem, as well as put them back in that list in iTunes. So I'm still sitting at a reverted 2.4, awaiting someone giving a "it just works" again for this particular kind of (apparently common) issue. Last edited by HobeSoundDarryl : Nov 7, 2009 at 06:21 PM.

Nov 7, 2009, 06:12 PM	#14
obutrumpet macrumors newbie Join Date: Nov 2009	Jerky Menus Has anyone else notice the menus acting kind of jerky after updating to 3.0.1? That and scrolling text is also jerky. And, yes, I also lost all my content. Last edited by obutrumpet : Nov 7, 2009 at 06:33 PM.

Nov 7, 2009, 06:20 PM	#16
Cynicalone macrumors Demi-God Join Date: Jul 2008 Location: Okie land	The Apple TV always seem to be so buggy. I wish Apple would care a bit more about it. It could be a wonderful product. When it works it really is a great way to watch my iTunes media.

Nov 7, 2009, 06:22 PM	#17
djrod macrumors member Join Date: Sep 2008 Location: Madrid	What is wrong with apple? SnowLeopard plenty of bugs. Apple Tv now buggy too. New 27-Royal-Crown-Inch Imac speed problems This is so sad

Nov 7, 2009, 06:23 PM	#19
Frisco macrumors 68000 Join Date: Sep 2002 Location: Nutley, NJ	Apple has more updates(fixes) and security updates these days than Microsoft. Makes me wonder? __________________ Frisco

Nov 7, 2009, 06:23 PM	#20
RazHyena macrumors 6502 Join Date: Jul 2009 Location: USA	LOL More "vanishing" data. Not even the Apple TV is safe. __________________ Frisbeetarianism is the belief that when you die, your soul goes up on the roof and gets stuck.

Nov 7, 2009, 06:25 PM	#21
bbotte macrumors 6502a Join Date: Feb 2008 Location: USA	I lost all my content, syncing it back on now. __________________ 32GB 3G S⃣ iPhone\|AppleTV 160GB\|Revision B MacBook Air 1.86Ghz, 128GB SSD OS10.6\|500GB Time Capsule\|24" LED Cinema Display\|MacBook Air Superdrive

Nov 7, 2009, 06:29 PM	#23
docderwood macrumors newbie Join Date: Sep 2009	Got this update too late All my stuff started to re-sync 4 hours before they sent the email....

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