will this warrant a repair or an exchange?

Acronym · Nov 8, 2009, 03:38 PM

my iphone 3GS has some issues that i have tried to get used to for the longest time but i have had enough.

my camera will sometimes take pictures like the ones i will provide and also the screen will freeze up and become unresponsive to touch, while the remainder of the phone still works.

for example if i am playing a game or surfing the web all is fine. hardware buttons work screen doesnt.

the only way i have been able to reslove the issue is to lightly tap the phone on a hard surface or shut the screen off and turn it back on again.

also with the camera sometimes the shutter image doesnt open, so i hit the home button launch camera app again the the phone freezes completey forcing me to hold home and sleep button to reset. Force quitting the app has no effect either.

i have tried DFU restore, Recovery set up as new phone all to no avail. I called the 1-800-my-apple (canada #) and they seemed to think it would be provided no accidental damage was found.
the thing is i am a landscaper we work in the rain despite the fact that i am wearing rain gear the water sensors still can get wet, i just dont know if they have.

the picture on the left is what its supposed to look like the one on the right is what it looks like with the problem

thegoldenmackid · Nov 8, 2009, 03:40 PM

Have you tried restoring? If so, then it is hardware issue and I would assume it will be replaced.

Acronym · Nov 8, 2009, 03:42 PM

Quote:

Originally Posted by thegoldenmackid

Have you tried restoring? If so, then it is hardware issue and I would assume it will be replaced.

just edited my post to include more information but ya beat me to it :P

55test55 · Nov 8, 2009, 03:47 PM

yes.

Gav2k · Nov 8, 2009, 03:48 PM

The phone will be replaced providing the water sensors arnt triggered. There is 2 you can see one in the bottom where you plug your cable in and one in the headphone jack. If there White your ok if there red your in trouble. You can however argue the toss and get them to open the phone up. The externals are easily set off. If however the phone has been soaked the internal sensor would be red too.

Acronym · Nov 8, 2009, 03:56 PM

and of course i am required to set up an appointment with the apple retail store?

55test55 · Nov 8, 2009, 04:02 PM

Quote:

Originally Posted by Acronym

and of course i am required to set up an appointment with the apple retail store?

thats what i had to do.

FXT 1 · Nov 8, 2009, 04:11 PM

Quote:

Originally Posted by Gav2k

If there White your ok if there red your in trouble. You can however argue the toss and get them to open the phone up.

They would actually do this at the Genius bar? This would save a lot of people, with a good case, a lot of money.

Lucbert · Nov 9, 2009, 04:42 PM

Quote:

Originally Posted by Acronym

and of course i am required to set up an appointment with the apple retail store?

No as far as I know you can tell them to have UPS pick it up at your house and they will send you a "new" (which actually means refurbished) one to your house. This usually takes about 3 working days in my experience.

Acronym · Nov 9, 2009, 08:11 PM

Quote:

Originally Posted by Lucbert

No as far as I know you can tell them to have UPS pick it up at your house and they will send you a "new" (which actually means refurbished) one to your house. This usually takes about 3 working days in my experience.

yeah they said that they could do that, but... i dont have apple care and dont want to get it, being as i am sure this is covered under warranty.

and i also use my phone at work for communicating with my boss and of course music.

Nov 8, 2009, 03:38 PM	#1
Acronym macrumors 6502a Join Date: Apr 2008	will this warrant a repair or an exchange? my iphone 3GS has some issues that i have tried to get used to for the longest time but i have had enough. my camera will sometimes take pictures like the ones i will provide and also the screen will freeze up and become unresponsive to touch, while the remainder of the phone still works. for example if i am playing a game or surfing the web all is fine. hardware buttons work screen doesnt. the only way i have been able to reslove the issue is to lightly tap the phone on a hard surface or shut the screen off and turn it back on again. also with the camera sometimes the shutter image doesnt open, so i hit the home button launch camera app again the the phone freezes completey forcing me to hold home and sleep button to reset. Force quitting the app has no effect either. i have tried DFU restore, Recovery set up as new phone all to no avail. I called the 1-800-my-apple (canada #) and they seemed to think it would be provided no accidental damage was found. the thing is i am a landscaper we work in the rain despite the fact that i am wearing rain gear the water sensors still can get wet, i just dont know if they have. the picture on the left is what its supposed to look like the one on the right is what it looks like with the problem Attached Thumbnails __________________ Custom Ringtone Guide Jailbreaking And Custom SMS Guide iPhone Ringtone Packs

Nov 8, 2009, 03:40 PM	#2
thegoldenmackid macrumors Demi-God Join Date: Dec 2006 Location: Plano, TX/Winston-Salem, NC	Have you tried restoring? If so, then it is hardware issue and I would assume it will be replaced. __________________ themacfeed.com KRK Powered peace[darfur Help my external hard drive guide.

Nov 8, 2009, 03:48 PM	#5
Gav2k macrumors Demi-God Join Date: Jul 2009	The phone will be replaced providing the water sensors arnt triggered. There is 2 you can see one in the bottom where you plug your cable in and one in the headphone jack. If there White your ok if there red your in trouble. You can however argue the toss and get them to open the phone up. The externals are easily set off. If however the phone has been soaked the internal sensor would be red too. __________________ iPhone 2g 8gb - iPhone 3g 8gb - iPhone 3gs 16gb - mac mini 2ghz, 4gb ram, 500gb hdd

Nov 8, 2009, 03:56 PM	#6
Acronym Thread Starter macrumors 6502a Join Date: Apr 2008	and of course i am required to set up an appointment with the apple retail store? __________________ Custom Ringtone Guide Jailbreaking And Custom SMS Guide iPhone Ringtone Packs

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Nov 8, 2009, 03:47 PM	#4
55test55 macrumors regular Join Date: Jun 2009	yes.