Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Hardware > Buying Tips and Advice

Reply
 
Thread Tools Search this Thread Display Modes
Old Nov 15, 2009, 04:22 PM   #1
digiphantom
macrumors member
 
Join Date: Jun 2008
Returning defect item to Applecare

Hey all,

This is a rather stupid question. Applecare service was great and sent me a replacement battery for my mbp within 1 day. Now I need to send back the defective battery with the pre-paid fedex postage box.

I checked fedex's webpage, but there's only drop-boxes near where I live. There's also a dropbox right outside my workplace's building.

I know in the included letter, it states you must hand the package off to a Fed-Ex rep and Apple isn't responsible for the package being lost in the drop-off box.

Have you guys, just dropped off the package in a dropoff box and things have been ok? Otherwise, the only other alternative is to schedule a pick-up with the Fed-Ex guy but that means I have to wait around.

Thanks.
digiphantom is offline   0 Reply With Quote
Old Nov 15, 2009, 04:45 PM   #2
theblueone
macrumors member
 
Join Date: Aug 2007
This is largely based on guessing, but I think FedEx will pretty reliably get your package back to Apple even if you leave it in a drop-box. I imagine this rule came of necessity to combat the, "it was lost in the mail" excuse by those who, for whatever reason, failed to return their defective hardware. If I recall correctly from tracking previous packages, the FedEx person will scan whatever packages they pick up from their drop boxes immediately, so even if it is lost after that, it's on FedEx, and not you. The only risk you'd have lies in the security of the drop box itself or the reliability/trustworthiness of the driver, neither of which would make me uneasy.

As part of a job, I shipped and received packages with FedEx and UPS daily. A couple of times, I took in packages of my own, and the drivers didn't mind getting them in the system for me. That might be an option for you if you know anyone in shipping/receiving department at your company.
__________________
15" MBP 2.4 ghz 4 gigarams, 8GB iPhone c. 6/29/2007, Various other Macs, Pentax K10D with some lenses (some big, some small), Two cats, One wife

Last edited by theblueone; Nov 15, 2009 at 04:54 PM. Reason: left some stuff out
theblueone is offline   0 Reply With Quote
Old Nov 15, 2009, 05:34 PM   #3
DesignerOnMac
macrumors 6502a
 
Join Date: Jul 2007
Quote:
Originally Posted by digiphantom View Post
Hey all,

This is a rather stupid question. Applecare service was great and sent me a replacement battery for my mbp within 1 day. Now I need to send back the defective battery with the pre-paid fedex postage box.

I checked fedex's webpage, but there's only drop-boxes near where I live. There's also a dropbox right outside my workplace's building.

I know in the included letter, it states you must hand the package off to a Fed-Ex rep and Apple isn't responsible for the package being lost in the drop-off box.

Have you guys, just dropped off the package in a dropoff box and things have been ok? Otherwise, the only other alternative is to schedule a pick-up with the Fed-Ex guy but that means I have to wait around.

Thanks.
If there is a drop box outside your work place, call FedEx and schedule a pickup at your office. Or check the times for the pickups and meet the driver at the drop off box. I have done this many times.
DesignerOnMac is offline   0 Reply With Quote
Old Nov 15, 2009, 11:13 PM   #4
thecheda
macrumors 6502
 
Join Date: Apr 2006
Location: irvine
Side question.

Kind of a side note, but why was it replaced.
__________________
i5 && iPhone 2g
thecheda is offline   0 Reply With Quote
Old Nov 15, 2009, 11:28 PM   #5
digiphantom
Thread Starter
macrumors member
 
Join Date: Jun 2008
Quote:
Originally Posted by thecheda View Post
Kind of a side note, but why was it replaced.
I've had the mbp for 21 months now and the battery cycle was showing only 53 (it actually stopped adding up a few months ago), with the health at 16% and charge only lasting for 30 mins.
digiphantom is offline   0 Reply With Quote
Old Nov 16, 2009, 01:35 AM   #6
alphaod
macrumors Core
 
alphaod's Avatar
 
Join Date: Feb 2008
Location: 上海 (Shanghai)
Do you live in an apartment complex or is it a house? If it's the latter, just leave it outside… I always do.

If it's really bad, you can call Apple to see if they can make other arrangements.
__________________
Mac Pro | iMac | Mac mini | MacBook Pro | MacBook Air | iPad | iPhone | iPod
alphaod is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Buying Tips and Advice

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
5s defect? darnovo iPhone 19 Sep 24, 2013 12:53 AM
Help Returning/Reselling Macbook + AppleCare SachaMac MacBook Pro 13 Jan 10, 2013 02:53 PM
MP 1.1 possible defect Macstefws Mac Pro 8 Oct 28, 2012 03:37 PM
AppleCare+, how do they differentiate accidental coverage vs. defect hotsauce iPhone Accessories 1 Oct 27, 2012 09:40 PM
Will this Applecare item# MC259LL/A work on a late '11 MBP? OverSpun Buying Tips and Advice 3 Jul 16, 2012 06:26 PM

Forum Jump

All times are GMT -5. The time now is 02:27 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC