|Nov 15, 2009, 04:22 PM||#1|
Returning defect item to Applecare
This is a rather stupid question. Applecare service was great and sent me a replacement battery for my mbp within 1 day. Now I need to send back the defective battery with the pre-paid fedex postage box.
I checked fedex's webpage, but there's only drop-boxes near where I live. There's also a dropbox right outside my workplace's building.
I know in the included letter, it states you must hand the package off to a Fed-Ex rep and Apple isn't responsible for the package being lost in the drop-off box.
Have you guys, just dropped off the package in a dropoff box and things have been ok? Otherwise, the only other alternative is to schedule a pick-up with the Fed-Ex guy but that means I have to wait around.
|Nov 15, 2009, 04:45 PM||#2|
This is largely based on guessing, but I think FedEx will pretty reliably get your package back to Apple even if you leave it in a drop-box. I imagine this rule came of necessity to combat the, "it was lost in the mail" excuse by those who, for whatever reason, failed to return their defective hardware. If I recall correctly from tracking previous packages, the FedEx person will scan whatever packages they pick up from their drop boxes immediately, so even if it is lost after that, it's on FedEx, and not you. The only risk you'd have lies in the security of the drop box itself or the reliability/trustworthiness of the driver, neither of which would make me uneasy.
As part of a job, I shipped and received packages with FedEx and UPS daily. A couple of times, I took in packages of my own, and the drivers didn't mind getting them in the system for me. That might be an option for you if you know anyone in shipping/receiving department at your company.
15" MBP 2.4 ghz 4 gigarams, 8GB iPhone c. 6/29/2007, Various other Macs, Pentax K10D with some lenses (some big, some small), Two cats, One wife
Last edited by theblueone; Nov 15, 2009 at 04:54 PM. Reason: left some stuff out
|Nov 15, 2009, 05:34 PM||#3|
|Nov 15, 2009, 11:28 PM||#5|
|Nov 16, 2009, 01:35 AM||#6|
Do you live in an apartment complex or is it a house? If it's the latter, just leave it outside… I always do.
If it's really bad, you can call Apple to see if they can make other arrangements.
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