|Aug 2, 2004, 03:32 PM||#1|
Offshoring - A Crash Course in American Culture
The assertiveness training I can understand, when speaking to irate Americans.
But what they seem to be teaching these young people about American culture.
On the seat back in front of you, you will find a “Panic Button”
If you press this button, we will ignore you, and work on saving the passengers who can calmly follow directions.
|Aug 3, 2004, 04:40 PM||#2|
"The Indians, who range in age from 20 to 27, have been hired to take calls from cranky or distraught Americans whose computers have gone haywire."
"...Microsoft is in the process of a massive relocation of Customer Central call center jobs to India and Canada."
I'd draw a conclusion, but I gotta go out and get me nine more credit cards (for that lucky 13)...
|Aug 3, 2004, 06:53 PM||#4|
haha thanks for that amusing thread
i liked the "Table manners are very casual" part...because i already saw an american guest of our family stumble across that , but my mother fell into my back with her typical 'german' accent when speaking english..that dinner was absolutly priceless..i grinned the whole evening
Last edited by takao; Aug 3, 2004 at 06:55 PM.
|Aug 3, 2004, 07:39 PM||#5|
When you call Apple over here these days, you've got a 50/50 chance of talking to someone in Bangalore. It's just not the same as the Irish crew in Cork. You get the feeling that the Irish guys actually USE Macs, whereas the Indians haven't quite mastered the enthusiasm bit yet.
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