I had my Hotmail Contacts List hijacked several weeks ago by the Chinese electronics store spammers/hackers. I deleted their message from both my vacation and signature features. I thought the problem was resolved, however they're back. I just opened my Hotmail email account and found 56 Postmaster Notification of Failure to Deliver Email notices in my Incoming Mail file, all with their advertisement as the message. The outgoing spam messages were in my Sent folder.
I am aware that this particular email spam/malware has been an ongoing problem for Hotmail, as well as other email servers, for quite some time. It affects computers running both Windows and Mac OS X. I have a Macintosh computer running Mac OS X version 10.6.2..
I've read the Hotmail Support guidance on removing spam and the guidance they offer of running an anti-virus scan on my computer, changing my email address and my password leaves me a little confused and yes, unhappy.
I don't have any Hotmail software on my computer, Microsoft Hotmail has the operating software. It seems to me therefore, that Hotmail has the responsibility to remove this spam/maiware from their system. Then, they should fix the software so this can not happen again. This spam/malware seems to attach itself to the vacation and signature features of Hotmail. I've emailed the Hotmail Help Line and asked for "help", as well as requested an estimate of when they would fix THEIR problem -- no answer so far.
I have had the same email address for more than 10 years. I use this address when corresponding with business and social contacts all over the world. It is easy for Hotmail to recommend changing my email address to solve the problem, but I find this solution unacceptable.
What if anything can I do to stop this spam from being sent out from my email address? Will changing my password do anything to stop this from happening?
What follows is a copy of the advertisement that was sent out from by email account. I have altered the addresses in the advertisement in order to not spread the malware further, but I can supply them if needed. Note that the spammers were considerate enough to apologize for hijacking my email.
From: {removed email address}
Subject: Forward: The good news for online shopping
Date: Sat, 5 Dec 2009 22:57:42 -0800
Dear sir/madam:
Please forgive us to disturb your valued time. This is a big wholesale company in china, sell electronic products to all the world,such as laptop, camera, phone and so on. We can offer the low price and high quality to you. If you have free time, please take a few to visit our official website: xxxxx.com
Then any questions, please contact us freely.
Email: xxxx.com
MSn: xxxxx.com
Temporary use your e-mail, I am sorry
I am aware that this particular email spam/malware has been an ongoing problem for Hotmail, as well as other email servers, for quite some time. It affects computers running both Windows and Mac OS X. I have a Macintosh computer running Mac OS X version 10.6.2..
I've read the Hotmail Support guidance on removing spam and the guidance they offer of running an anti-virus scan on my computer, changing my email address and my password leaves me a little confused and yes, unhappy.
I don't have any Hotmail software on my computer, Microsoft Hotmail has the operating software. It seems to me therefore, that Hotmail has the responsibility to remove this spam/maiware from their system. Then, they should fix the software so this can not happen again. This spam/malware seems to attach itself to the vacation and signature features of Hotmail. I've emailed the Hotmail Help Line and asked for "help", as well as requested an estimate of when they would fix THEIR problem -- no answer so far.
I have had the same email address for more than 10 years. I use this address when corresponding with business and social contacts all over the world. It is easy for Hotmail to recommend changing my email address to solve the problem, but I find this solution unacceptable.
What if anything can I do to stop this spam from being sent out from my email address? Will changing my password do anything to stop this from happening?
What follows is a copy of the advertisement that was sent out from by email account. I have altered the addresses in the advertisement in order to not spread the malware further, but I can supply them if needed. Note that the spammers were considerate enough to apologize for hijacking my email.
From: {removed email address}
Subject: Forward: The good news for online shopping
Date: Sat, 5 Dec 2009 22:57:42 -0800
Dear sir/madam:
Please forgive us to disturb your valued time. This is a big wholesale company in china, sell electronic products to all the world,such as laptop, camera, phone and so on. We can offer the low price and high quality to you. If you have free time, please take a few to visit our official website: xxxxx.com
Then any questions, please contact us freely.
Email: xxxx.com
MSn: xxxxx.com
Temporary use your e-mail, I am sorry
