Yea, I know the obvious advice is to not lock myself out of my iphone...
I have a password on my iphone in order to comply with the Activesync policies for connecting to my Exchange email. Somewhere in the middle of working 30 hours straight on some technical difficulties at work, I was prompted that it was time to change my password, which I did. Once I got home and went to sleep, it was gone... I can't remember what I changed it to..
1. I'm not concerned about my email. I can re-associate my phone to Exchange once I get it back up in order to get my calendar and email.
2. I wasn't sure what would happen if I connected it to iTunes, so I did and it did its normal backup routine (at this point I wish it hadn't) before showing me all my restore options etc. It seems to only have 1 backup available to me at a time so the one that's there has this "new" password on it.
3. I performed a remote wipe (worked great) and then reconnected it to iTunes which promptly activated my phone so I could use it again but once I "restored" it fro iTunes, the password was back on it and so I was out in the cold again.
4. Talked to AT&T who verified me and then asked if it was a password on the SIM or the security password.. I told them that it wa whetever one that the activesync policy uses. They told me they can't help with that one and gave me a number at Apple. That number told me that if I was outside of 90 days and didn't have an Apple Care contract that they would "take" my call for a fee. Since I don't even know if they could help, I'm not going to pay them just for them to tell me they can't do it.....
Anyone else ever have this issue and have a way for me to get things back to normal?
Thanks!
I have a password on my iphone in order to comply with the Activesync policies for connecting to my Exchange email. Somewhere in the middle of working 30 hours straight on some technical difficulties at work, I was prompted that it was time to change my password, which I did. Once I got home and went to sleep, it was gone... I can't remember what I changed it to..
1. I'm not concerned about my email. I can re-associate my phone to Exchange once I get it back up in order to get my calendar and email.
2. I wasn't sure what would happen if I connected it to iTunes, so I did and it did its normal backup routine (at this point I wish it hadn't) before showing me all my restore options etc. It seems to only have 1 backup available to me at a time so the one that's there has this "new" password on it.
3. I performed a remote wipe (worked great) and then reconnected it to iTunes which promptly activated my phone so I could use it again but once I "restored" it fro iTunes, the password was back on it and so I was out in the cold again.
4. Talked to AT&T who verified me and then asked if it was a password on the SIM or the security password.. I told them that it wa whetever one that the activesync policy uses. They told me they can't help with that one and gave me a number at Apple. That number told me that if I was outside of 90 days and didn't have an Apple Care contract that they would "take" my call for a fee. Since I don't even know if they could help, I'm not going to pay them just for them to tell me they can't do it.....
Anyone else ever have this issue and have a way for me to get things back to normal?
Thanks!