128Gb Runcore: An egregious error
I bought several 64GB Runcores and have been well served. Never needing customer support. I had no idea what I was doing when I got my 128GB SSD Runcore. It was a total fail (see below) - and I am finding Runcore support very lacking. I have been waiting on them to respond in any way; since March 23.
This, that I am bringing to your attention and asking for help with; is in regards to this DRIVE, not my computer which, I must admit, is not a Mac.
Question:
Has anyone had any luck with direct customer support from Runcore?
128gb Pro IV PATA 50mm Mini PCI-E SSD
<MY STORY IN TECHNICAL DETAIL>
I was replacing the 64GB Runcore card I had.
They say the 128GB Runcore is faster, and it is.
Boot time is so fast, getting into setup is near impossible.
Anyway - on receipt, the drive was not formatted. How annoying.
And at first the computer (Win XP Pro) did not recognize it at all. I might as well have USB'd a pretzel to the machine.
I tried it on several of my other computers. Bad card? Bad cable?
Well then I was trying one last time and I was messing with the USB connection and the computer started dinging, how it does, recognizing a uSB appliance - it was alerting merrily; going 'found, not found, found, not found' as I jiggled the usb connection.
So I conclude that on my card, to work with the USB connection I have to jiggle the connection AT THE CARD and then, set it down VERY gently not to lose the precious connection.
So I format the drive using Disk Management tools from the Admin tab of the control panel. Takes two tries but it formats. The Quick Format failed, the regular did not fail. But it takes so long that you think it's hung, but it is not.
Once formated I downloaded and used Acronis to clone the 64GB to the 128GB
It installed itself and identified the drive and did some imaging and then never gave me a finished button. Just "cancel" ...Acronis is quirky and hangs a bit, but effective.
So I turned off the computer and back on again and apparently it had worked because when it came back up it forced safe mode and cloned the drive on an XP bluescreen.
So, duly cloned, I put the 128GB drive in the Mini 9 and it doesn't work, "media not found"
So I unscrew the thing and check it on the usb cable and it's fine. So I replace it and because I am sure I will be pulling it again, I don't screw it down. Works fine bootable, no problem.
I put a screw in it, turn off and on; it still boots fine.
I put the second screw in it and turn off, and it won't boot.
I took that second screw OUT and it booted fine.
Put it back in, didn't boot.
Second screw; was the masked man.
It SEEMS, that the second screw very slightly BENDS the board and then it's a fail.
So I put a drop of hot glue on the riser that holds the board, and then when it had cooled, I reinstalled the board and the corner came down on the hotglue 'riser' preventing the flex and now, the drive boots over and over without fail.
So, you see; there are several points where a person would come to the conclusion that their Runcore 128gb was a fail and get an RMA.
1) Installing and finding it not formatted may result in failure to identify the drive. (Some would get an RMA at this point)
2) Once identified, it may have to be formated. Quick format fails. (Some would get an RMA at this point) Hard format doesn't.
3) Cloning software isn't a mainstream product and so I could see how a person would have a hard-to-impossible experience with it. (Some would get an RMA at this point)
4) Once cloned, and dropped into the machine, it is possible the card is not tolerant of flexing.....And shows as 'media not found'. (Some would get an RMA at this point)
SO this was my 128GB Runcore experience. It's in, and functioning, and it does seem to be considerably faster than the 64GB - almost twitchy fast.
I am sure next week a 256GB will be available for what I paid for this 128GB and I will just hang myself. Ah what can ya do.
(OLD) Question:
If a board is sensitive to flexing, does that mean it is broken? Like a solder joint is gone and has to be "just so" to work or make contact - or do you see that with any sort of expansion card that's flexed in the socket?
Thank you.
Erik
ADDENDUM
One user suggested that the board should not be that wonky and that I should RMA it. I figured since it was working (at that time) why mess with a good thing.
ADDENDUM
I should have taken your advice and RMA'd it when it was wonky at the git go.
It worked fine, well since the February post....
And this morning, failed.
On attempted boot from WIN XP install disc it says NO MOUNTABLE DRIVE found. Wow.
So it's just a green piece of silicon now.
I am not mad.
I will be if Runcore fails to handle this.
Grrrr
Erik
ADDENDUM
It has been several weeks and Runcore has not responded on their Runcore Forum, nor to the email I send every week. I doubt they have any product support in the USA. They are based in China.
Super Talent, on the other hand, is made in the USA.
Here is what I have sent to
support@runcore.com every week since March 20, 2010
This also describes the problems I had in pretty clear detail.
"Hey I have invested (heavily) in the Runcore128GB Pro V SSD and it has failed. It worked a short period of time even though it was wonky on install. (See dellmini forum notes)
I would like to have an RMA.
I trust Runcore and the products because I have TWO of the Runcore64GB running fine.
Please take care of me. I am a good customer.
Thank you
Erik Johnson
3125 Roswell Road Suite H
Marietta GA 30062
Timing on this is very bad because my presentation for the University of Georgia is on the dead drive. It is my fault for no backup.
Please help with my drive
Erik
First problem: Sudden reboot, came up cannot find operating system. Did that once.
A week later, sudden reboot, came up in Windows and did Chkdisk, found errors. Went down.
Came up and reported corruption.
Came up again and simply reported cannot find operating system.
Got out my Win XP install disc and set bios to boot off CD and the disc managed to get ready start windows and then blue screened with "No Mountable Drive Found"
I think the drive has died.
It was in Windows XP SP2 Dell Mini"
The drive has the following imprints:
0937
RunCore
miniPCIe V2.0_VL03
On the reverse:
SN 0900026151