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Old May 18, 2010, 03:25 AM   #1
rgangstad
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Exclamation iPad locked-up, will not restore.

My iPad locked-up while playing Angry Birds, and I had to press the home button and the power button together in order to restart it. After doing that, the iPad will not boot past the screen with the Apple logo.

I googled around and found out that by pressing the home button while connecting it to my Mac with the USB-cable, I could put it into recovery mode. And it worked. I got the dialog box in iTunes telling me that it found an iPad volume that needed to be restored. iTunes downloaded the iPad software and prepared to restore when I got error message with code 14.

I looked up that error message in a support document:
http://support.apple.com/kb/TS1275

And it seems to be something regarding the USB-connection.
I have tried to restore it on three different Macs: two MacBook Pro's and on a Mac Pro.

And I also tried this: http://support.apple.com/kb/HT1747

But I still get that error message 14.

What can I try now to get it working again? Might there be some issue with the iPad hardware? Is my iPad bricked?


Cheers,

Ray.

Last edited by rgangstad; May 18, 2010 at 04:31 AM.
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Old May 18, 2010, 04:21 AM   #2
rgangstad
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I've now also tried to recover on a Windows PC, but no luck there either. On the PC I get both error message 13 and 14. :/

Last edited by rgangstad; May 18, 2010 at 04:30 AM.
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Old May 18, 2010, 05:04 AM   #3
Argo
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DFU Mode is your friend. It's different than restore mode and should have you good to go.

Plug the iPad in, hold home and power buttons for 10 seconds, until the iPad screen goes black.

After you've done that, release the power button but keep holding the home button.

You should hear a beep letting you know you're iPad is plugged in. Click restore in iTunes...you should be good to go!
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Old May 18, 2010, 05:30 AM   #4
Jinkst
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I thought I was going to have the same issue earlier. I was in the middle of a game and it turned off completely. I turned it back on, wouldn't boot past Apple, did the reset with home and power buttons but it just did the same, wouldn't boot past the Apple. Finally I thought I'd best leave it for a few mins and see and after 2 or 3 anxious minutes it came to life and has been fine.
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Old May 18, 2010, 06:04 AM   #5
rgangstad
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Argo: Thanks for the tip I've tried it and itunes still says that "the iPad could not be restored. An unknown error occurred (14)" :/
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Old May 18, 2010, 06:23 AM   #6
emkwan
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was your iPad Jailbroken by any chance?
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Old May 18, 2010, 06:26 AM   #7
Argo
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Quote:
Originally Posted by rgangstad View Post
Argo: Thanks for the tip I've tried it and itunes still says that "the iPad could not be restored. An unknown error occurred (14)" :/
sorry to hear you're still having trouble matey.

Try this...create a new user account on your mac, make sure iTunes is up to date, and try again on your new account. The restore file should download again, and hopefully your iPad will restore.

I know you've tried on other PC's, but aside from keep trying, i'm all out of ideas. Hope you get it sorted
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Old May 18, 2010, 07:19 AM   #8
Nebrie
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Try a different sync cable, I got this error with two mono price cables; switched to the one that came with my iPad and all was well.
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Old May 18, 2010, 07:36 AM   #9
TheMacBookPro
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It's those pesky angry birds...
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Old May 22, 2010, 08:22 AM   #10
rgangstad
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emkwan: The iPad is not jailbroken.

I think I've tried everything now, apart from calling Apple.
And I had a look in Console.app as I got the error message in iTunes:


22.05.10 15.00.30 usbmuxd23 _MobileDeviceConnect_locked: This is not the droid you're looking for (is actually com.apple.mobile.restored). Move along, move along.

22.05.10 15.00.30 usbmuxd23 _MobileDevicePairWorker: Pair worker (0x0xb0114000) could not connect to lockdownd: kAMDWrongDroidError

22.05.10 15.00.30 iTunesHelper176 _MobileDeviceConnect_locked: This is not the droid you're looking for (is actually com.apple.mobile.restored). Move along, move along.

22.05.10 15.00.30 iTunes750 _MobileDeviceConnect_locked: This is not the droid you're looking for (is actually com.apple.mobile.restored). Move along, move along.

22.05.10 15.00.46 com.apple.usbmuxd23 MuxTCPInputSCE received RST for 0x2-f166a08f7dbc0d9b4baf572d6732ee01...com.apple.iTunes:3328: handleConnectResult: failure - 61

22.05.10 15.00.46 com.apple.usbmuxd23 MuxTCPInputSCE received RST for 0x2-f166a08f7dbc0d9b4baf572d6732ee01...com.apple.iTunes:3584: handleConnectResult: failure - 61

--

Anyone know how to read this? (I liked that Star Wars reference in there by the way, hehe.)
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Old May 24, 2010, 08:29 AM   #11
rgangstad
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I just talked to Apple Support in Norway. And I since the iPad is not yet released here, I have to either send it to a service center in the states. Or wait until friday, when the iPad is release in certain european countries and contact Apple in one of those countries. So I'll try and call Apple in England next week i think.
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Old Jun 3, 2010, 06:02 AM   #12
boardmain
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Same problem and same errors on my iphone 3gs
have u solved??
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Old Mar 1, 2011, 04:22 PM   #13
iLiamize
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Was this ever fixed? If so please say so now. I called Apple tech support, they said to go to your local Apple Store
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