Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPad

Reply
 
Thread Tools Search this Thread Display Modes
Old May 31, 2010, 02:14 PM   #1
superflush
macrumors 6502
 
Join Date: Apr 2009
iPad PDF Problem. Some PDFs can't be forwarded, saved, etc.

I'm having a problem on the iPad where some PDFs that get emailed to me are hard to deal with. Rather than being shown as a PDF (with the ability to be opened with Goodreader), they are just shown as images at the bottom of the email. And I can't even see the file type in Mail.app. It gives me the option of saving the image or copying it. When I copy it and try to paste it into an email it doesn't work, when I try to forward the attachment it doesn't work, and when I try to email the image it just shows as a question mark. Has anybody else been having this problem. It is not all PDFs, just some, and they just show as images.


(I think my solution may be to just use Gmail in Safari as apposed to Mail.app.)
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old May 31, 2010, 02:49 PM   #2
TraceyS/FL
macrumors 68040
 
Join Date: Jan 2007
Location: North Central Florida
I think it is the one page PDFs. I haven't had to attempt to do something with them when i couldn't just use the computer...

Hopefully someone will have a solution to share.
TraceyS/FL is offline   0 Reply With Quote
Old May 31, 2010, 03:51 PM   #3
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by TraceyS/FL View Post
I think it is the one page PDFs. I haven't had to attempt to do something with them when i couldn't just use the computer...

Hopefully someone will have a solution to share.
Ah, okay. I didn't get you meant at first. You're saying you've always had a computer handy. For me, it has both been one page PDFs, and I didn't realize it was sent as a PDF at first (as it just shows up as an image, and asks me to save it if I want to). But in Gmail in Safari, it is showing up just normal as a PDF and I can view it in Safari and forward the message as expected.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old May 31, 2010, 06:40 PM   #4
xraydoc
macrumors Demi-God
 
xraydoc's Avatar
 
Join Date: Oct 2005
Location: Top left corner
Quote:
Originally Posted by superflush View Post
I'm having a problem on the iPad where some PDFs that get emailed to me are hard to deal with. Rather than being shown as a PDF (with the ability to be opened with Goodreader), they are just shown as images at the bottom of the email. And I can't even see the file type in Mail.app. It gives me the option of saving the image or copying it. When I copy it and try to paste it into an email it doesn't work, when I try to forward the attachment it doesn't work, and when I try to email the image it just shows as a question mark. Has anybody else been having this problem. It is not all PDFs, just some, and they just show as images.


(I think my solution may be to just use Gmail in Safari as apposed to Mail.app.)
If you have GoodReader, use its ability to download attachments from email accounts to capture those pesky PDFs.
__________________
3.5GHz i7 27" iMac 1.8GHz i7 11" MacBook Air 2.5GHz i5 Mac mini + 27" Thunderbolt display
4TB RAID 10 8TB RAID 0 6TB RAID 0 2TB Time Capsule ac White/silver iPhone 5S & iPad Air
xraydoc is offline   0 Reply With Quote
Old May 31, 2010, 08:08 PM   #5
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by xraydoc View Post
If you have GoodReader, use its ability to download attachments from email accounts to capture those pesky PDFs.
I think you are missing what I am saying. Some PDFs show up as PDFs in Mail.app, and I am able to open them in GoodReader. However, some PDFs just show up as images in Mail.app, and I am literally unable to do anything with them (open them in GoodReader, Copy them to a new email message, forward the email with the PDF attached). There is some problem in how Mail.app is treating some PDFs.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old May 31, 2010, 08:16 PM   #6
TraceyS/FL
macrumors 68040
 
Join Date: Jan 2007
Location: North Central Florida
Quote:
Originally Posted by superflush View Post
I think you are missing what I am saying. Some PDFs show up as PDFs in Mail.app, and I am able to open them in GoodReader. However, some PDFs just show up as images in Mail.app, and I am literally unable to do anything with them (open them in GoodReader, Copy them to a new email message, forward the email with the PDF attached). There is some problem in how Mail.app is treating some PDFs.
Actually, this works.

I just added me.com as a server in good reader and it searched and found my one page PDF that appears to be an image. Check the help in good reader on how to set it up.

I'm guessing you aren't a Mac user right? 1 page PDFs show inline in Mac mail, only multipage shows as a file. The problem is that iPad mail is missing a way to deal with them. That is what I have been using the computer for - the one page PDFs.

But it is behaving like the desktop version.

Now, if you are having it happen for multipage PDFs, that would be strange. Is there a way to turn off sowing images in settings? I haven't looked....
TraceyS/FL is offline   0 Reply With Quote
Old May 31, 2010, 09:54 PM   #7
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by TraceyS/FL View Post
I'm guessing you aren't a Mac user right? 1 page PDFs show inline in Mac mail, only multipage shows as a file. The problem is that iPad mail is missing a way to deal with them. That is what I have been using the computer for - the one page PDFs.

But it is behaving like the desktop version.
Gotcha. That makes some sense then. But it is still a bug that we aren't able to call up Goodreader with 1pg PDFs or forward the email with the 1pg PDF intact.

(I'm getting my new MBP in about a week., but I stick to Gmail on the desktop and won't use Mail.app in OSX)
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old Jun 7, 2010, 12:50 AM   #8
Xebedie
macrumors newbie
 
Join Date: Jun 2010
I am having the same problem with multi-page .pdf files. For instance with a 120pg .pdf file only the first page is visible in the email and there is no option to save it, view it etc.

Most frustrating as reading emailed .pdf files was the main reason for purchasing the iPad!
Xebedie is offline   0 Reply With Quote
Old Jun 7, 2010, 01:10 AM   #9
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by Xebedie View Post
I am having the same problem with multi-page .pdf files. For instance with a 120pg .pdf file only the first page is visible in the email and there is no option to save it, view it etc.

Most frustrating as reading emailed .pdf files was the main reason for purchasing the iPad!
Hm, okay. Then maybe its not just one-page PDFs.
Either way. I agree, this is frustrating, and I hope they fix it soon.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old Jun 7, 2010, 01:22 AM   #10
ajohnson253
macrumors 68000
 
ajohnson253's Avatar
 
Join Date: Jun 2008
That happened to me also when using the email app. So instead I did safari and went to my email from there. Then my cover letter and resume that was in PDF finally showed up. So yea just try to open your PDF by checking your email with the safari browser on your iPad..
__________________
Apple & Snapple for Lunch.
iPhone 4S, 13" 1.8GHZ 256GB i7 MBA
ajohnson253 is offline   0 Reply With Quote
Old Jun 7, 2010, 01:27 AM   #11
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by ajohnson253 View Post
That happened to me also when using the email app. So instead I did safari and went to my email from there. Then my cover letter and resume that was in PDF finally showed up. So yea just try to open your PDF by checking your email with the safari browser on your iPad..
Yes. Since I realized what the problem was, my workaround has just been using Gmail in Safari. However, it is still pretty important to work properly in Mail.app, considering how you can open a PDF with GoodReader.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old Jun 7, 2010, 11:19 PM   #12
ajohnson253
macrumors 68000
 
ajohnson253's Avatar
 
Join Date: Jun 2008
Quote:
Originally Posted by superflush View Post
Yes. Since I realized what the problem was, my workaround has just been using Gmail in Safari. However, it is still pretty important to work properly in Mail.app, considering how you can open a PDF with GoodReader.

I definitely agree with you. I don't know how to save them from my email yet directly to the iPad somehow so maybe I can send out PDF's with important info. Let me kmow If you find a way please.
__________________
Apple & Snapple for Lunch.
iPhone 4S, 13" 1.8GHZ 256GB i7 MBA
ajohnson253 is offline   0 Reply With Quote
Old Jun 7, 2010, 11:30 PM   #13
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by ajohnson253 View Post
I definitely agree with you. I don't know how to save them from my email yet directly to the iPad somehow so maybe I can send out PDF's with important info. Let me kmow If you find a way please.
Yea, I don't know if you can download them (I think not), however you should be able to forward the email and view the PDF in Safari.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old Jun 8, 2010, 12:26 AM   #14
ajohnson253
macrumors 68000
 
ajohnson253's Avatar
 
Join Date: Jun 2008
Quote:
Originally Posted by superflush View Post
Yea, I don't know if you can download them (I think not), however you should be able to forward the email and view the PDF in Safari.
I wanted to save them to my iPad so I wouldn't have to use my mbp. Maybe even if there was a way to forward the PDF from the iPad to the other clients email somehow.
__________________
Apple & Snapple for Lunch.
iPhone 4S, 13" 1.8GHZ 256GB i7 MBA
ajohnson253 is offline   0 Reply With Quote
Old Jun 8, 2010, 09:39 AM   #15
Naisortep
macrumors newbie
 
Join Date: Jun 2010
Me too

I am having the same problem. Email worked perfectly until a week or so ago. Maybe it was something in the last update that is causing the problem?
Naisortep is offline   0 Reply With Quote
Old Jun 10, 2010, 04:59 PM   #16
willisweb
macrumors newbie
 
Join Date: Jun 2010
Thumbs up Have you got Stanza installed?

I had the same problem, it turned out to be an app called Stanza. A book reader that I had downloaded ages ago on my iPhone. It got installed automatically on my iPad and I hadn't deleted it. Just the other day it got updated.

Once I deleted it from my iPad my multi-page email attached PDF all worked fine

There is a separate issue with single page PDF and forwarding them but this appears to be something we have to wait for Apple to fix.
willisweb is offline   0 Reply With Quote
Old Jun 10, 2010, 05:02 PM   #17
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
Hm, I thought you were going to say Stanza was the cause of the whole problem. I was going to be very surprised.
I don't have it installed, so it isn't causing my problems.
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb

Last edited by superflush; Jun 14, 2010 at 06:01 PM.
superflush is offline   0 Reply With Quote
Old Jun 14, 2010, 06:00 PM   #18
superflush
Thread Starter
macrumors 6502
 
Join Date: Apr 2009
I just got an email with a 2-page PDF, and when I view it in Mail on the iPad, I can only see the first page as an image and I can't do anything with it. ... However, I just removed Stanza (I had taken it off and then put it back on when they came out with an iPad Universal version. I don't really use it at all, so it is fine for me to delete it). Now with Stanza removed, I see the .pdf at the bottom with the Goodreader icon. So it looks like multi-page PDFs are fine as long as you don't have an app that is causing an error (such as Stanza). But, I just tested a 1-page PDF and it only shows up only as an image (unable to do anything with Goodreader).

So consensus right now.

1-page PDFs - Still a problem
Multi-page PDFs - Only a problem if you have an app interfering (such as Stanza)
__________________
Core i7 MacBook Air
iPad Air, 32gb
iPhone 5s, 64gb
superflush is offline   0 Reply With Quote
Old Jun 15, 2010, 08:23 PM   #19
ca-united
macrumors newbie
 
Join Date: Jun 2010
United reader downloads pdf from email or internet.
ca-united is offline   0 Reply With Quote
Old Jun 15, 2010, 08:38 PM   #20
jb007
macrumors newbie
 
Join Date: Feb 2009
I have the same problem.
Able to view many multi-paged pdf's, even with Stanza installed.
However, often am only able to see an image and can't open in another app.
Frustrating because I get many pdf's sent to me to view.

One solution is to save the files on your computer to apps like air sharing and then sync your iPad. More work and defeats the purpose of the device.

I too hope for a solution soon.
jb007 is offline   0 Reply With Quote
Old Jun 17, 2010, 02:15 PM   #21
blazeconsulting
macrumors newbie
 
Join Date: Jun 2010
pdf files in mail

My problem is that I do not even get page 1, or any pages, for some pdf's sent to mail. I only get a '?' sign where the attachment should be. 2 hours worth of apple care on the phone and in the apple store have not solved the issue. Now it has been "escalated" to engineering, but who knows how long that will take. I depend on viewing these pdf's for work (they are all blueprint drawings, by the way), so the ipad I thought would be a good tool for the field and travel will be useless. It is tedious to always have to access them through safari, though that does work. And the very same pdf's come through perfectly fine on my iphone, right in Mail.

And I have never had stanza installed, so that is not the problem.

Last edited by blazeconsulting; Jun 18, 2010 at 02:53 PM.
blazeconsulting is offline   0 Reply With Quote
Old Jun 18, 2010, 01:18 PM   #22
Martayjay
macrumors newbie
 
Join Date: May 2010
Same here

I have the same problem.
Was trying to mail myself the Final Cut Express User Guide so I could import it into Goodreader. Read here that Stanza was the problem.
Deleted Stanza and all of a sudden was able to receieve the file as an attachment. Big file, too.

However, now a week later and I'm trying to email some detailed maps (500+ KB) to myself to then import into Goodreader and am back to the same old problem.
As described above, only get first page embedded into body of email and not as an attachment that I can move into Goodreader.

WTF?
Martayjay is offline   0 Reply With Quote
Old Jun 18, 2010, 08:18 PM   #23
ArmCortexA8
macrumors 6502
 
Join Date: Feb 2010
Location: Terra Australis
Goodreader is a brilliant app and very handy indeed, Apple should have added PDF download support, in fact I'll suggest it to them.
__________________
Apple iPod Touch 64GB 5th Gen (Retina) / Apple iPhone 5 64GB (3G / LTE) / Apple MacBook Air 13" (2011) Core i7 / 256GB
ArmCortexA8 is offline   0 Reply With Quote
Old Jun 19, 2010, 04:31 AM   #24
TraceyS/FL
macrumors 68040
 
Join Date: Jan 2007
Location: North Central Florida
Quote:
Originally Posted by Martayjay View Post
I have the same problem.
Was trying to mail myself the Final Cut Express User Guide so I could import it into Goodreader. Read here that Stanza was the problem.
Deleted Stanza and all of a sudden was able to receieve the file as an attachment. Big file, too.

However, now a week later and I'm trying to email some detailed maps (500+ KB) to myself to then import into Goodreader and am back to the same old problem.
As described above, only get first page embedded into body of email and not as an attachment that I can move into Goodreader.

WTF?
Try going into good renderer, then the "connect to server" area, add your mail server and see if that works. It scans your inbox and lists only the attachments.
TraceyS/FL is offline   0 Reply With Quote
Old Jun 19, 2010, 04:34 AM   #25
TraceyS/FL
macrumors 68040
 
Join Date: Jan 2007
Location: North Central Florida
Quote:
Originally Posted by blazeconsulting View Post
My problem is that I do not even get page 1, or any pages, for some pdf's sent to mail. I only get a '?' sign where the attachment should be. 2 hours worth of apple care on the phone and in the apple store have not solved the issue. Now it has been "escalated" to engineering, but who knows how long that will take. I depend on viewing these pdf's for work (they are all blueprint drawings, by the way), so the ipad I thought would be a good tool for the field and travel will be useless. It is tedious to always have to access them through safari, though that does work. And the very same pdf's come through perfectly fine on my iphone, right in Mail.

And I have never had stanza installed, so that is not the problem.
That is bizarre. Anytime I have gotten the question mark I just tap on it and it downloads the rest of the message. Did they have you do a restore and see if it came back to life?
TraceyS/FL is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPad

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
PDF problem that I can't seem to fix tosolu3 OS X 4 Aug 16, 2011 02:37 PM
PDF password protection Jenny Grey Mac Applications and Mac App Store 4 Aug 12, 2011 05:53 PM
Apps can't be updated? DylanGSW iPhone and iPod touch Apps 2 Nov 11, 2010 04:18 PM
Ipad Doesn't display some PDF Preview Covers??? jrichman63 iPad 6 Aug 26, 2010 10:10 PM
Some items can't be transferred to ATV... mac44 Apple TV and Home Theater 6 Jun 27, 2010 11:55 PM


All times are GMT -5. The time now is 12:39 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC