Changed iTunes/iPhone account email address, can't update old apps

supaflyryan · Jun 3, 2010, 06:58 PM

I have one personal iTunes account for my computer, and it was hooked up to my iPhone as well. I downloaded a bunch of apps and everything was fine.

A few months ago, there was a problem connecting to the store via my phone when I tried to update my applications via the App Store iPhone app. I don't really remember what happened, but it resulted in me having to change the email address associated with my iTunes account.

All of my pre-downloaded apps remained, however they were purchased with my old email address. Anything I download now is associated with my new email address.

If I try to update the apps through iTunes on my computer, it will only recognize and update the applications purchased through my new email address.

Here's the weird part... when I try to Sign Out and re-login with my old email address, it says there is no account associated with it. However, if I right click on one of my old apps, it says right there in the Info that it was purchased through that old email address.

Any ideas?

Gav2k · Jun 3, 2010, 07:06 PM

Contact apple support they will sort it for you. I had the eaxact same issue and they resolved it buy making me delete all my apps and they set them to all redownload through the iTunes account settings.

Mlrollin91 · Jun 3, 2010, 07:07 PM

Quote:

Originally Posted by supaflyryan

I have one personal iTunes account for my computer, and it was hooked up to my iPhone as well. I downloaded a bunch of apps and everything was fine.

A few months ago, there was a problem connecting to the store via my phone when I tried to update my applications via the App Store iPhone app. I don't really remember what happened, but it resulted in me having to change the email address associated with my iTunes account.

All of my pre-downloaded apps remained, however they were purchased with my old email address. Anything I download now is associated with my new email address.

If I try to update the apps through iTunes on my computer, it will only recognize and update the applications purchased through my new email address.

Here's the weird part... when I try to Sign Out and re-login with my old email address, it says there is no account associated with it. However, if I right click on one of my old apps, it says right there in the Info that it was purchased through that old email address.

Any ideas?

Well did you make a whole new account or just change the email address. If the email address was changed, it is still the same account.. You should be able to update them free of charge. I would contact iTunes to just double check.

macfisheries · Mar 1, 2011, 11:48 AM

Hi Gav2k, like the answer, but how do I contact Apple to sort it out? would be glad of your advice!

JamesMB · Mar 1, 2011, 12:45 PM

Quote:

Originally Posted by macfisheries

Hi Gav2k, like the answer, but how do I contact Apple to sort it out? would be glad of your advice!

A quick search with Google found this...http://www.apple.com/support/itunes/contact.html

Jun 3, 2010, 06:58 PM	#1
supaflyryan macrumors newbie Join Date: Nov 2007	Changed iTunes/iPhone account email address, can't update old apps I have one personal iTunes account for my computer, and it was hooked up to my iPhone as well. I downloaded a bunch of apps and everything was fine. A few months ago, there was a problem connecting to the store via my phone when I tried to update my applications via the App Store iPhone app. I don't really remember what happened, but it resulted in me having to change the email address associated with my iTunes account. All of my pre-downloaded apps remained, however they were purchased with my old email address. Anything I download now is associated with my new email address. If I try to update the apps through iTunes on my computer, it will only recognize and update the applications purchased through my new email address. Here's the weird part... when I try to Sign Out and re-login with my old email address, it says there is no account associated with it. However, if I right click on one of my old apps, it says right there in the Info that it was purchased through that old email address. Any ideas?
	0

Jun 3, 2010, 07:06 PM	#2
Gav2k macrumors 68040 Join Date: Jul 2009	Contact apple support they will sort it for you. I had the eaxact same issue and they resolved it buy making me delete all my apps and they set them to all redownload through the iTunes account settings. __________________ iPad 3 4G 64Gb - iPad 2 3G 64Gb - iPad 3G 32Gb - iPhone 2g 8Gb - iPhone 3g 8Gb - iPhone 3gs 16Gb - iPhone 4 32Gb -iPhone 4s 64Gb - MacBook unibody Alu - mac mini i5 2.5Ghz - mac mini 2Ghz
	0

Mar 1, 2011, 11:48 AM	#4
macfisheries macrumors newbie Join Date: Mar 2011	Changed iTunes/iPhone account email address, can't update old apps Hi Gav2k, like the answer, but how do I contact Apple to sort it out? would be glad of your advice!
	0

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