upon starting the camera app, the virtual shutter remains in closed position no matter what I do.
Please, advise what am I doing wrong? (first time iPhone user) is this a problem with the phone or with me not knowing what to do?
I have a similar problem but with the front facing camera. I restored the phone to it's original settings and it still has the same issue so it looks like a hardware issue. I am taking mine back for a swap at the Apple store.
Please, let us know how it works out for you. I would prefer to avoid going to the store and still hoping it's a software problem, but what worries me is that not everyone is having this issue as I would expect if it was so.
I also got mine replaced this morning. Great service by the Apple Store and new unit works a treat
Thank you comrades for your advice! After reading your replies I took the phone to a local store where a tech diagnosed a software "glitch" after initial assessment. He then fumbled with the phone for a while and eventually had to issue a replacement unit.
You were correct about the stock: there were no phones for sale, but they had a separate supply for replacement purposes. A man next to me was also getting his phone replaced [don't know what the failure was in his case].
Good luck everyone!
I had that issue. My viewer froze, especially when switching between front and rear. Performed a full restore and still no good.
Hardware faillure.
Since the Apple store was closed from normal business, I became a walk-in appointment at the Genius Bar and was in and out in 15 minutes with a warranty replacement.
You can imagine the look on the hundreds in line waiting to get a new iPhone and me walking in and out with one like I was VIP.