If i cancel my free case

maxamo · Jul 23, 2010, 02:36 PM

I have choosen the wrong case. If i cancel my current order can i re order another one?
Has anyone done this?

GTghost · Jul 23, 2010, 02:45 PM

Can you try and let us know?

aphexii · Jul 23, 2010, 02:49 PM

along the same lines, I wonder what the exchange policy is. If i'm not happy with one, can i exchange it for a different model?

maxamo · Jul 23, 2010, 02:58 PM

Quote:

Originally Posted by GTghost

Can you try and let us know?

I have just spoken to someone on apple chat and they said that if you ring customer services they will find out for you. It would be much apreciated if someone could ring to find out as i have no access to a phone at the moment

I believe the number is 0844 209 0611

pikkashoe · Jul 23, 2010, 03:22 PM

I called customer service, and was on hold for like 20 minutes
I told them I made a mistake and wanted to change my order

At first they told me i had to call back when the cases where available. I told them the speck pixelskin is available. Then i asked if I could just cancel and then place a new order.

Apparantely nobody knows, the rep kept checking with a supervisor and he could not give me a clear answer. He had me on hold for another 15 minutes and then ended up telling me he would call me back when he had an answer.

That was 2 hours ago. Not going to hold my breath here on this one. I guess I will call back on monday. Dont have time to hold for 30 minutes again.

Anyone else get another answer?

MotionxxUSxx · Jul 23, 2010, 04:32 PM

Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16)

Curious as well. Keep us updated.

pikkashoe · 04:40 PM

Still waiting for a call back.
I will follow up again tomorrow. Their customer service should be open tomorrow.

Just noticed the invoice which they emailed says you can log in to make changes.

It allows me to cancel my order, but no option for changing the case.

Im not going to cancel until I speak to someone.

pikkashoe · Jul 23, 2010, 04:45 PM

Ok just called customer service.
They said to change the case a supervisor has to do it.
Doing it online may not allow you to place another order.
She took all my info, such as what case i ordered and what case I want, and she forwarded it to a supervisor. Supposedly the supervisor will call me back with in 2 days to let me know the order has been changed.
So I will have to wait for now.

maxamo · Jul 23, 2010, 04:51 PM

Will have to wait and see

SophiaLee · Jul 23, 2010, 04:53 PM

Just looked at my confirmation email from Apple and there is a clickable link to change your order.

Click where it says Order Status.

pikkashoe · Jul 23, 2010, 04:57 PM

Yeah but it doesnt let you change the order, only allows you to cancel it

Theres no way to tell if you will be able to go back on and reorder.

I had to have a supervisor change my order.

If you try it and it works, let me know.

maxamo · Jul 23, 2010, 05:21 PM

is it only the black bumper they do for free or is it colours?

pikkashoe · Jul 23, 2010, 06:06 PM

Just got a call back from apple, they told me my order had been changed.
I logged on and checked my order and sure enough its been changed to the incase snap case, and as an added bonus my delivery estimate is now september 2 instead of september 8.

If you guys need to change the order just call apple customer service.

maxamo · Jul 23, 2010, 06:48 PM

Quote:

Originally Posted by pikkashoe

Just got a call back from apple, they told me my order had been changed.
I logged on and checked my order and sure enough its been changed to the incase snap case, and as an added bonus my delivery estimate is now september 2 instead of september 8.

If you guys need to change the order just call apple customer service.

What was your first case?

I want to change from the Belkin Shield Micra - Clear to the Pixelskin HD
do you think i should or not?

pikkashoe · Jul 23, 2010, 08:30 PM

I initially had ordered the pixel skin, but after i saw how long it was going to take i just ordered one on amazon.

Still being entitled to a free case, i changed my order to the incase snapcase.

Jul 23, 2010, 02:36 PM	#1
maxamo macrumors member Join Date: Apr 2010	If i cancel my free case I have choosen the wrong case. If i cancel my current order can i re order another one? Has anyone done this?
	0

Jul 23, 2010, 02:45 PM	#2
GTghost macrumors regular Join Date: Apr 2010 Location: California	Can you try and let us know? __________________ iPhone 4 32GB MacBook Pro
	0

Jul 23, 2010, 02:49 PM	#3
aphexii macrumors 6502 Join Date: Feb 2006	along the same lines, I wonder what the exchange policy is. If i'm not happy with one, can i exchange it for a different model? __________________ References: eBay (363+, 100%) • Heatware (149+, 100%)
	0

Jul 23, 2010, 04:34 PM	#7
pikkashoe macrumors regular Join Date: Jun 2010	Still waiting for a call back. I will follow up again tomorrow. Their customer service should be open tomorrow. Just noticed the invoice which they emailed says you can log in to make changes. It allows me to cancel my order, but no option for changing the case. Im not going to cancel until I speak to someone. Last edited by Mitthrawnuruodo; Jul 23, 2010 at 04:40 PM. Reason: Merging, please use EDIT to add to a post...
	0

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Jul 23, 2010, 03:22 PM	#5
pikkashoe macrumors regular Join Date: Jun 2010	I called customer service, and was on hold for like 20 minutes I told them I made a mistake and wanted to change my order At first they told me i had to call back when the cases where available. I told them the speck pixelskin is available. Then i asked if I could just cancel and then place a new order. Apparantely nobody knows, the rep kept checking with a supervisor and he could not give me a clear answer. He had me on hold for another 15 minutes and then ended up telling me he would call me back when he had an answer. That was 2 hours ago. Not going to hold my breath here on this one. I guess I will call back on monday. Dont have time to hold for 30 minutes again. Anyone else get another answer?
	0

Jul 23, 2010, 04:32 PM	#6
MotionxxUSxx macrumors 6502 Join Date: Jul 2007	Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16) Curious as well. Keep us updated.
	0

Jul 23, 2010, 04:45 PM	#8
pikkashoe macrumors regular Join Date: Jun 2010	Ok just called customer service. They said to change the case a supervisor has to do it. Doing it online may not allow you to place another order. She took all my info, such as what case i ordered and what case I want, and she forwarded it to a supervisor. Supposedly the supervisor will call me back with in 2 days to let me know the order has been changed. So I will have to wait for now.
	0

Jul 23, 2010, 04:51 PM	#9
maxamo Thread Starter macrumors member Join Date: Apr 2010	Will have to wait and see
	0

Jul 23, 2010, 04:53 PM	#10
SophiaLee macrumors 6502a Join Date: Jul 2010	Just looked at my confirmation email from Apple and there is a clickable link to change your order. Click where it says Order Status.
	0

Jul 23, 2010, 04:57 PM	#11
pikkashoe macrumors regular Join Date: Jun 2010	Yeah but it doesnt let you change the order, only allows you to cancel it Theres no way to tell if you will be able to go back on and reorder. I had to have a supervisor change my order. If you try it and it works, let me know.
	0

Jul 23, 2010, 05:21 PM	#12
maxamo Thread Starter macrumors member Join Date: Apr 2010	is it only the black bumper they do for free or is it colours?
	0

Jul 23, 2010, 06:06 PM	#13
pikkashoe macrumors regular Join Date: Jun 2010	Just got a call back from apple, they told me my order had been changed. I logged on and checked my order and sure enough its been changed to the incase snap case, and as an added bonus my delivery estimate is now september 2 instead of september 8. If you guys need to change the order just call apple customer service.
	0

Jul 23, 2010, 08:30 PM	#15
pikkashoe macrumors regular Join Date: Jun 2010	I initially had ordered the pixel skin, but after i saw how long it was going to take i just ordered one on amazon. Still being entitled to a free case, i changed my order to the incase snapcase.
	0


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