Go Back   MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

 
 
Thread Tools Search this Thread Display Modes
Old Nov 15, 2004, 11:31 AM   #1
johnnyjibbs
macrumors 68030
 
johnnyjibbs's Avatar
 
Join Date: Sep 2003
Location: London, UK
Send a message via AIM to johnnyjibbs Send a message via MSN to johnnyjibbs
iBook keyboard problems: stuck key

My brother has just got his new iBook and we've got it up and running. All's well with everything and it's a nice little machine.

However, it does have one minor problem. The full stop key appears to be not quite set correctly, such that it occasionally activates without being pressed. Meanwhile, clicking the key in a word processor, for example, causes millions of full stops. Therefore, what appears to be a small problem is causing major inconvenience - it is difficult to type anything on it (because full stops or "periods" keep appearing at random in the text) and, maybe more importantly, the machine cannot be trusted in sleep mode because it sometimes starts activating itself with the lid closed (due to the full stop key thinking it is pressed and therefore waking the iBook). It then goes to sleep moments later again before waking up, and the cycle repeats.

I know this is a simple warranty issue but I was wondering if anyone knew of similar problems with their iBook G4s and if there is any easy remedy. We bought a small screwdriver to unlock the keyboard today and took it off, but the whole keyboard comes off in one plate - you can't try to pick off individual keys (to try for a better contact).

The option I'm trying to avoid is sending it back to Apple because that's an inconvenience we don't need. I'll be going to the Apple Store London launch on Saturday, but I won't have the iBook with me and my brother (and the iBook) are currently up in Leeds (student), with no option to travel to London. Otherwise, it'll have to wait until Christmas when he comes back home to Essex and then we'll be able to go to the Apple Store again and see what they say.

Does anyone know of a quick fix that wouldn't invalidate the warranty?

Thanks for any help.
johnnyjibbs is offline   0
Old Nov 15, 2004, 12:09 PM   #2
jared_kipe
macrumors 68030
 
jared_kipe's Avatar
 
Join Date: Dec 2003
Location: Seattle
Send a message via AIM to jared_kipe
I've never seen the problem, but the apple store should do the trick.
jared_kipe is offline   0
Old Nov 15, 2004, 06:22 PM   #3
ryan42
macrumors 6502
 
Join Date: Dec 2003
Location: Near Houston, TX
Send a message via AIM to ryan42
You can pry off individual keycaps.
__________________
Meanwhile, lurking by a stone in the mud, two eyes looked to see what I was.
Then something spoke, and this is what it said to me...
ryan42 is offline   0
Old Nov 16, 2004, 01:27 PM   #4
johnnyjibbs
Thread Starter
macrumors 68030
 
johnnyjibbs's Avatar
 
Join Date: Sep 2003
Location: London, UK
Send a message via AIM to johnnyjibbs Send a message via MSN to johnnyjibbs
Quote:
Originally Posted by ryan42
You can pry off individual keycaps.
What do you mean? Take off individual keys? How would you go about that? I wouldn't want to risk invalidating the warranty!
johnnyjibbs is offline   0
Old Nov 16, 2004, 02:51 PM   #5
Jsmit
macrumors regular
 
Join Date: Sep 2004
Location: Boston
I wouldn't try any self fixes that could possibly void the warranty. Have you tried calling Apple and seeing what they say? Maybe, just maybe, they will send you a new keyboard. Replacing the keyboard is a repair the average user can do (as you seem to know) and Apple even allows it without voiding the warranty.

Best of luck.
__________________
G3 iMac (Slot Loading)
12" PowerBook Rev. C
PowerBook 520c
Jsmit is offline   0
Old Nov 16, 2004, 04:01 PM   #6
Makosuke
macrumors 603
 
Join Date: Aug 2001
Location: The Cool Part of CA, USA
Quote:
Originally Posted by johnnyjibbs
What do you mean? Take off individual keys? How would you go about that? I wouldn't want to risk invalidating the warranty!
Yes, you can just pop off the individual keys. They sort of pop down into a hole with a spring of some sort in it (and the sensor, which may be the real problem).

To remove a key, get something under two opposite edges and apply even upward pressure; it should just pop off (sometimes more like "shoot off"). Putting it back is easy--just line it up with the hole, and push down until it pops in place.

I've done this many times with desktop keyboards, and although it's a bit scary at first, I've never caused any damage. I assume laptop keyboards are the same.

If there's something like it's mis-seated or something stuck in the hole, then you might well be able to fix it this way (look in and see if the rubber plunger is lined up correctly), but it's probably more likely it's the sensor underneath that's the problem.

Oh, and although it MIGHT technically invalidate your warranty (I doubt it, though--they are removeable without any special tool or removing any screws), it shouldn't be possible to tell once you've put it back on. Besides, if something does go wrong it's broken anyway, so you could always claim it was like that when you got it, and it wouldn't really be dishonest.

Good luck.
Makosuke is offline   0
Old Nov 16, 2004, 04:26 PM   #7
kaylee
macrumors regular
 
Join Date: Mar 2004
Location: Australia
I just want to say that it might be an idea to leave it til you can get to an Apple store to get it repaired. My friend has taken keys off his ibook (G3, 700MHz) before, and it wasn't fun trying to get them back on again. You also have to be careful that you don't break the little "spring" mechanism that is underneath the keys, otherwise you are stuffed - we had one break on us, and Apple doesn't give replacement individual keys (at least here in Australia anyway), and under the circumstances (ie not being faulty) the keyboard being entirely replaced was NOT covered by warranty (we got quoted around $AU1000 plus installation).

Maybe you could use an external USB keyboard? Not sure if this would disable the internal one though. ( i know you can disable trackpad if an external mouse pad is present)
kaylee is offline   0
Old Nov 16, 2004, 06:12 PM   #8
iGary
Guest
 
Join Date: May 2004
Location: Randy's House
Pop the key off and re-seat it. It's harmless.

Second choice is to call Apple and have them send you a new keyboard, it's a fairly simple install on the iBook.
iGary is offline   0


 
MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPod Touch: Stuck in black screen with a broken power key. ngoctnq Jailbreaks and iOS Hacks 1 May 25, 2014 11:46 AM
Spilled (keystone lite) on my 2011 MacBook's keyboard, ENTER key stuck pjames MacBook 5 Feb 14, 2014 08:21 AM
iPad: My ZAGGfolio keyboard - key problems! Trudijane iPad Accessories 5 Jan 11, 2014 12:22 PM
J key stuck? JamerTheProgram MacBook 0 Jun 11, 2013 08:21 AM
rMBP keyboard key stuck, micro screw underneath! unwinded MacBook Pro 11 Sep 22, 2012 01:23 PM

Forum Jump

All times are GMT -5. The time now is 09:57 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC