inadvertent itunes app purchase -ipad

ilinda · Aug 3, 2010, 12:31 PM

My fault, but still... I was playing with an app and buying stuff at the "store" in the app. A pop up screen asked if I wanted to buy an item and I thought it was at the fake store! $40.00 later I get an email that I've bought accessories for the app at itunes. Anything I can do?

Kebabselector · Aug 3, 2010, 12:59 PM

Contact Apple they can refund you (doesn't mean they will though).

rworne · Aug 3, 2010, 01:15 PM

Definitely contact Apple. I had a free app change from "free" to "paid" during a purchase. They refunded.

My folks bought a season of a show off of iTunes, and their computer would not play it (gray screen) iTunes refunded.

As long as you do not make it look like a habit, they should do it for you and warn you it was a one-time courtesy.

ZBoater · Aug 3, 2010, 01:20 PM

Apple should take a cue from Android Market and allow refunds up to 24 hours after purchase.

ilinda · Aug 3, 2010, 01:40 PM

how do I contact them?

LGgeek · Aug 3, 2010, 01:47 PM

http://www.apple.com/support/itunes/

Darth.Titan · Aug 3, 2010, 02:04 PM

There should be a "Report a Problem" link in your email receipt.

Otherwise go to the iTunes Store in iTunes. If you are logged into your store account, your email address should be at the top right of the window. Click it and select 'Account'. On the Account screen there should be a 'Purchase History' button. On the History screen, click the grey arrow to the left of the invoice with the mistakenly purchased item and then click the resulting 'Report a Problem' button beneath the detailed invoice. You can then click the 'Report a Problem' link next to the item in question. There is an option in the resulting form in the drop down list for 'I inadvertently purchased this item'.

Aug 3, 2010, 12:31 PM	#1
ilinda macrumors newbie Join Date: Apr 2007	inadvertent itunes app purchase -ipad My fault, but still... I was playing with an app and buying stuff at the "store" in the app. A pop up screen asked if I wanted to buy an item and I thought it was at the fake store! $40.00 later I get an email that I've bought accessories for the app at itunes. Anything I can do?
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Aug 3, 2010, 12:59 PM	#2
Kebabselector macrumors 68000 Join Date: May 2007 Location: Birmingham, UK	Contact Apple they can refund you (doesn't mean they will though). __________________ Mac Mini 1.66Ghz/2gb - 2.4ghz/C2D/8gb - 2.3/i5/8gb - MacBook 2.0Ghz/2gb iPhone 4 S⃣ 32gb - iPad Mini 16gb wifi Others: Canon Eos Stuff - Passat - Smeg - Firewire devices - Prefers Matte
	0

Aug 3, 2010, 01:20 PM	#4
ZBoater macrumors 601 Join Date: Jul 2007	Apple should take a cue from Android Market and allow refunds up to 24 hours after purchase. __________________ iPhone 5 \| iPad Mini \| Nexus 7 \| MacBook Air 13" 2011 \| Thunderbolt Display \| Apple TV \| Time Capsule
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Aug 3, 2010, 01:15 PM	#3
rworne macrumors 6502 Join Date: Jul 2002	Definitely contact Apple. I had a free app change from "free" to "paid" during a purchase. They refunded. My folks bought a season of a show off of iTunes, and their computer would not play it (gray screen) iTunes refunded. As long as you do not make it look like a habit, they should do it for you and warn you it was a one-time courtesy.
	0

Aug 3, 2010, 01:40 PM	#5
ilinda Thread Starter macrumors newbie Join Date: Apr 2007	how do I contact them?
	0

Aug 3, 2010, 01:47 PM	#6
LGgeek macrumors newbie Join Date: Jul 2010	http://www.apple.com/support/itunes/
	0

Aug 3, 2010, 02:04 PM	#7
Darth.Titan macrumors 68020 Join Date: Oct 2007	There should be a "Report a Problem" link in your email receipt. Otherwise go to the iTunes Store in iTunes. If you are logged into your store account, your email address should be at the top right of the window. Click it and select 'Account'. On the Account screen there should be a 'Purchase History' button. On the History screen, click the grey arrow to the left of the invoice with the mistakenly purchased item and then click the resulting 'Report a Problem' button beneath the detailed invoice. You can then click the 'Report a Problem' link next to the item in question. There is an option in the resulting form in the drop down list for 'I inadvertently purchased this item'.
	0