Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 9, 2010, 08:46 AM   #1
storkman14
macrumors newbie
 
Join Date: May 2010
address book contacts not syncing with iphone

I have laboriously gone through and culled my address book contacts on my mac, and wish to replace all the contacts on my iphone with my newly "trimmed" contacts in my mac address book. However when I connect the iphone to the mac, it does sync but the contacts do not seem to be changing at all?

I have the "sync address book contacts" checkbox ticked in iTunes.

Please can someone tell me why my iphone is not being updated to match what is on my mac?
storkman14 is offline   1 Reply With Quote
Old Aug 9, 2010, 09:59 AM   #2
edtorious
macrumors 6502a
 
Join Date: Aug 2007
Location: San Diego, California
Send a message via AIM to edtorious Send a message via Yahoo to edtorious
Lightbulb

on the itunes settings under the info tab on the bottom, I think you need to check replace info on iPhone and then check contacts also?
__________________
The new iPad 64GB Black Wifi
64GB Gold iPhone 5s
27" iMac Quad Core 2.8ghz i5

"Excellence I try to achieve, Perfection is 's business..."
edtorious is offline   0 Reply With Quote
Old Aug 9, 2010, 04:14 PM   #3
storkman14
Thread Starter
macrumors newbie
 
Join Date: May 2010
I have done this, but it is still not working. I notice that when I do tick the "replace information on this iPhone - contacts" and then sync, the sync theoretically happens, but when complete that box then unticks itself.

Not sure if that means anything, but thought I'd mention it.

There just doesn't seem to be any communication between the mac contacts and itunes and the iphone contacts. On iTunes info tab in the "sync address book contacts" there is a option for either "all contacts" or "selected groups". I have "all contacts" selected. But it was my understanding that if I create a new group on my mac contacts, this should be displayed in itunes in the box under "selected groups" in itunes. Well it doesn't. When I created a dummy group on my mac address book, it doesn't show up in the itunes selected group box.

Any other ideas?

Last edited by storkman14; Aug 9, 2010 at 04:39 PM.
storkman14 is offline   0 Reply With Quote
Old Aug 20, 2010, 08:53 PM   #4
lorifinoz
macrumors newbie
 
Join Date: Aug 2010
I'm having the same issue. It seems that iTunes is not syncing with Address Book. For example, I renamed a group in Address Book, yet the old name still shows as an option under "Selected Groups" in the Sync Address Book Contacts box. In addition, a new group I've added doesn't appear as an option at all.
lorifinoz is offline   0 Reply With Quote
Old Oct 13, 2010, 07:39 PM   #5
Intofotos
macrumors newbie
 
Join Date: Oct 2010
I'm having the exact same issues between my iMac, iPhone & iPad. They all used to work fine and sync correctly now I'm just getting the same as above.
Intofotos is offline   0 Reply With Quote
Old Oct 17, 2010, 07:05 PM   #6
storkman14
Thread Starter
macrumors newbie
 
Join Date: May 2010
address book contacts not syncing with iphone

Just an update for you all.

I contacted apple-care and had no luck (after 2hrs on phone they ended the conversation with "we've never seen this before, we'll do some research and get back to you"). That was 2 mths ago and I've not heard back so I assume they're still researching???

Anyway I discovered my next door neighbor is a mac wiz (never knew this until the other week) and he fixed it in about 5 minutes. Here is what he did (so he says):

* Make sure iPhone is not also trying to sync contact from another source (like Exchange, Google mail, etc..)
* Plug iPhone in to computer and turn off contact syncing then sync again
* Disconnect iPhone
* Quit Address book, iTunes, iCal etc..
* go to (user home folder)/Library/Application Support/AddressBook and move all the contents of that folder with the EXCEPTION of the Metadata folder to your desktop (in case you need to restore them).
* open iSync from your applications, go to Preferences, and click reset Sync History.
* Reopen AddressBook
* Connect iPhone to iTunes and set up your iPhone to sync contacts as you want them.

I hope this helps everyone - it worked for me!
storkman14 is offline   2 Reply With Quote
Old Oct 20, 2010, 08:01 PM   #7
Intofotos
macrumors newbie
 
Join Date: Oct 2010
Thank you sooooo much I've spent hours trying to resolve this.
Worked for me too!
Intofotos is offline   0 Reply With Quote
Old Oct 26, 2010, 10:50 PM   #8
birdnest
macrumors newbie
 
Join Date: Oct 2010
Talking Worked for me too!

Our family iMac stopped syncing with my wife's iPhone (I sync with my MBP) and our new iPad. These directions helped me get things back in order. So HUGE thank you!!!
birdnest is offline   0 Reply With Quote
Old Nov 19, 2010, 03:43 AM   #9
ccpmo
macrumors newbie
 
Join Date: Nov 2010
Sync iPhone

Many thanks Storkman14, worked perfectly for me.
ccpmo is offline   0 Reply With Quote
Old Dec 2, 2010, 02:15 PM   #10
old-wiz
macrumors 604
 
Join Date: Mar 2008
Location: West Suburban Boston Ma
Quote:
Originally Posted by edtorious View Post
on the itunes settings under the info tab on the bottom, I think you need to check replace info on iPhone and then check contacts also?
AHA! I just bought an iPod Touch 4G and was going crazy trying to figure out how to sync the contacts. I had managed to get everything else sync'd, but the contacts eluded me. I found this thread via an Mroogle search.
old-wiz is offline   0 Reply With Quote
Old Dec 5, 2010, 08:23 PM   #11
cookiemom
macrumors newbie
 
Join Date: Dec 2010
Syncing ADDRESS BOOK to iPhone

This may be stating the obvious - but I sure never figured it out. In Address Book, if you sync certain contact groups (instead of all), only the contacts that have been assigned to those groups will sync. Any contacts that are not assigned to a group in Address Book will not show up on your iPhone if you sync a select list of groups.

Perhaps you can add all contacts to a group named "All" as a quick fix, instead of taking the time to categorize a large contact list.

I hope this will help.

Last edited by cookiemom; Dec 6, 2010 at 09:03 AM.
cookiemom is offline   0 Reply With Quote
Old Apr 18, 2011, 07:11 AM   #12
aloprest
macrumors newbie
 
Join Date: Apr 2011
Thank you storkman14! I've been all over the Internet looking for a solution to my contacts not syncing - your fix worked for me tooooooo!!!

Last edited by aloprest; Apr 18, 2011 at 07:11 AM. Reason: typo
aloprest is offline   0 Reply With Quote
Old Apr 20, 2011, 11:00 AM   #13
garymacrumors
macrumors newbie
 
Join Date: Apr 2011
Thanks storkman 14

I am a converted PC user and yesterday was the first time I felt that Mac let me down. Lost all my contacts on iPhone for the day. Found your suggestion last night and quickly restored. THANKS! Although Mac should have a "troubleshoot" for this, the mac community saved me!
garymacrumors is offline   0 Reply With Quote
Old Apr 23, 2011, 10:57 AM   #14
i&eman
macrumors newbie
 
Join Date: Apr 2011
Thank you

Storkman,

Thank you very much for the help. Like everyone else, I was having problems making a complete sync of my address book with my iphone and ipad.

Thank you, thank you, thank you!
i&eman is offline   0 Reply With Quote
Old Apr 26, 2011, 11:55 AM   #15
Debgo
macrumors newbie
 
Join Date: Apr 2011
Unhappy address book contacts not syncing with iphone

Storkman 14 and others: I registered to try to find a fix for the same problem. I am soooo frustrated. However, your neighbor's fix is over my head. Any suggestions? Debgo

* Make sure iPhone is not also trying to sync contact from another source (like Exchange, Google mail, etc..)
* Plug iPhone in to computer and turn off contact syncing then sync again
* Disconnect iPhone
* Quit Address book, iTunes, iCal etc..
* go to (user home folder)/Library/Application Support/AddressBook and move all the contents of that folder with the EXCEPTION of the Metadata folder to your desktop (in case you need to restore them).
* open iSync from your applications, go to Preferences, and click reset Sync History.
* Reopen AddressBook
* Connect iPhone to iTunes and set up your iPhone to sync contacts as you want them
Debgo is offline   0 Reply With Quote
Old Aug 21, 2011, 05:51 PM   #16
Kilamite
macrumors G3
 
Kilamite's Avatar
 
Join Date: Mar 2007
Location: Scotland
I'm having this issue, but with MobileMe.

I have 98 contacts in Address Book but only 86 show up on my iPhone. The contacts that don't show up have names and numbers.
__________________
15" MacBook Pro 2GHz i7 8GB 750GB Hybrid | Mac mini 2.3GHz i7 16GB 1TB Fusion | OS X 10.10
iPhone 5 64GB | Apple TV 3 1080p | iOS 7.1.2
Home Theatre Hackintosh i3 3.5GHz 4GB 3TB | OS X 10.9
Kilamite is offline   0 Reply With Quote
Old Oct 2, 2011, 12:41 PM   #17
rubyreddevon
macrumors newbie
 
Join Date: Jul 2009
Worked for me.

Thanks Storkman. Your solution did it for me. Does your neighbour have a handle? He needs to be congratulated.
rubyreddevon is offline   0 Reply With Quote
Old Oct 15, 2011, 08:22 PM   #18
AntonKoz
macrumors newbie
 
Join Date: Oct 2011
Apple is still not perfect

I had the same issue as storkman 14 with my new 4S. Ergo sum Apple hasn't fixed the problem since storkman called in last year.

I even tried the additional step of un-ticking the contact sync function in iTunes and had a message come back asking if I wanted to remove previously synched contacts, which I did and it did wipe the 4S clean. Reloading / re-synching the contact data did not bring back better contact data. Even with a couple closings of address book and iTunes along with disconnection. I did not try rebooting the 4S.

Storkman's neighour's solution worked perfectly.
AntonKoz is offline   0 Reply With Quote
Old Oct 31, 2011, 09:45 AM   #19
jaileer
macrumors newbie
 
Join Date: Nov 2008
Storkman's method did not work for me - or at least i thought it didn't. Turns out I had a different issue entirely.

My (brand new) iPhone 4S had, unbeknownst to me, created 3 groups:

All Contacts
From my Mac
All iCloud

My iCloud contacts were apparently synced from my iPad when i set up iCloud, before I cleaned up the address book. I didn't realize this so I was looking in All Contacts which showed a bunch of garbage contacts I didn't want that were being pulled from iCloud. Once I figured out what was going on, I simply deleted all of my contacts on iCloud and my problem disappeared.

Also important: I'm using Snow Leopard. I believe Lion would have synced my cleaned up address book directly to iCloud preventing the entire problem.

jai
jaileer is offline   0 Reply With Quote
Old Nov 3, 2011, 04:59 PM   #20
bchicago
macrumors newbie
 
Join Date: Sep 2011
Fixed

Hi,

I just wanted to say that I could not figure out that method that is working but I found a work-around. I am trying to get the contacts from my macbook to sync to my new unlocked iphone 4.

I couldn't find "isync" on my mac and it was driving me crazy. So I opened "Address Book" and exported my contacts to a file. Then I went to gmail and imported the contacts. In itunes I selected "Sync Google Contacts" and then synced my phone and it worked!! Even synced the photos I had attached to each person.
bchicago is offline   0 Reply With Quote
Old Nov 6, 2011, 08:40 PM   #21
Inkling
macrumors newbie
 
Join Date: Jul 2006
A Fix involving Groups

The fix suggested above didn't work for me, perhaps because I have Lion, which apparently doesn't have iSync.

What did work was discovering that moving to Lion had created, without my permission (Lion does a lot of things without our permission), a new group called iCloud, assigning all my contacts to it.

For my 3GS, that wasn't a problem. It's running iOS 5 and synchs nicely through iCloud. But my 3G can't run iOS 5 or iCloud. With no contacts in my All on My Mac group, there was nothing to synch and an empty Contacts database where one had once existed.

The fix was to select all my contacts with Edit-Select All and then drag them to the On My Mac group. That puts them in both groups. One group (apparently) synchs with my 3G via USB and the other with my 3GS via iCloud. It's clumsy, but it works, although I'll probably have to make sure new contacts are placed in both groups.

This probably illustrates a major difficulty with Apple's testing procedures. They and most of their elite circle of beta testers run the latest gear and the latest OS/iOS. Few are mixing old and new versions of OS X and iOS. There wasn't the slightest problem with my 3GS, which is still supported and running the latest OSs. There was a major problem with my 3G with my iMac running Lion. An iPhone without a contact list is almost worthless.
Inkling is offline   0 Reply With Quote
Old Nov 10, 2011, 12:49 AM   #22
bladerunner69
macrumors newbie
 
Join Date: Nov 2011
Yes same trouble with AddressBook contacts.
Add to duplicate also (may be share with GoogleCalendar ?) but this is 2 distinct calendars and any change done on one is not reported automatically, grr..

What is strange is that iCal calendar saved in iCloud do appear in iTunes and may sync with iPhone 3G

But why this difference ?
bladerunner69 is offline   0 Reply With Quote
Old Nov 16, 2011, 02:07 PM   #23
Colpeas
macrumors 6502
 
Join Date: Sep 2011
Location: Prague, Czech Rep.
Unfortunately, this ain't working for me. I did every step I was supposed to, but still no luck
Colpeas is offline   0 Reply With Quote
Old Nov 26, 2011, 06:53 AM   #24
Doug Bruce
macrumors newbie
 
Join Date: Nov 2011
How do I find the folder?

Yes I know I will sound stupid, but I've not had to navigate my way to a system folder like this ((user home folder)/Library/Application Support/AddressBook) before . I can't seem to find it. What am I missing?
Cheers and thanks,
Doug
Doug Bruce is offline   0 Reply With Quote
Old Nov 26, 2011, 07:53 PM   #25
Doug Bruce
macrumors newbie
 
Join Date: Nov 2011
Found it ...

Thanks to a Tom Nelson at About.com. Macs I was finally able to find the library folder and restore it to view in Finder. Here is the link (http://macs.about.com/od/usingyourma...ary-Folder.htm) that explains how to get it back and hide it again if that's what you want to do.
Doug Bruce is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Solution: missing contacts in iPhone address book mzzr iPhone Tips, Help and Troubleshooting 0 Aug 30, 2013 01:18 AM
Transfer Address book contacts from Mac to iPhone 5 rajivjbagga iPhone 1 Apr 12, 2013 04:01 AM
iPhone syncing contacts to Address Book DominusNovus iPhone 0 Jan 3, 2013 12:34 PM
Syncing Address Book with iCloud/ iPhone ParryD MacBook Pro 0 Aug 18, 2012 03:52 AM
iPhone 4 contacts not syncing with Address Book Oktober iPhone 1 Aug 2, 2012 03:57 AM

Forum Jump

All times are GMT -5. The time now is 05:14 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC