Funny what Apple can do.....

cmaracz88 · 01:29 PM

edit

asif786 · Dec 5, 2004, 12:26 PM

Did you send it in to Apple or a 3rd party repair centre? If you sent it to apple then they should have phoned you before they did anything.

Tr sending an email to sjobs@apple.com - it wont get to Steve but it will get looked at and forwarded on to someone important. Detail exactly what happened and your serial number.

If nothing happens after a few days, then just phone them and tell them that you're seeking legal advice if you really dont think you should have to pay for the repair..

I would simply refuse to pay the bill if they did this to me (I'm not suggesting you do that, could land you in some trouble..

)

/asif

brap · Dec 5, 2004, 12:32 PM

Quote:

Originally Posted by cmaracz88

Logic board can not be processed under extension because damage is apaprantly accidental.

Was it accidental?

cmaracz88 · 01:28 PM

edit

cmaracz88 · 01:28 PM

edit

asif786 · Dec 5, 2004, 12:38 PM

Quote:

Originally Posted by cmaracz88

Well it was an authorized apple service centre, althoguh not one run by Apple Corporation directly, we don't have any of hose here. And they didn't actually make any repairs without consulting me, they documented the reason why they couldnt make the repairs without consulting me, which took them quite a bit of cash worth of time.

Ah I see. Unfortunately, there isn't much you can do. I suppose there's two sides to the story:

-you shouldnt have to pay if they didnt even fix anything

-they dont have time to look for your computer for free - not a charity.

i'm afraid you have to look at it from their point of view - they're a business, and they have to make money somehow..

a bit of a bummer tho..

/asif

brap · Dec 5, 2004, 12:42 PM

Quote:

Originally Posted by cmaracz88

I haven't seen the documenttion yet. Not to my knowledge but even if it was or wasn't would that change the ethics involved much?x.x

I think the theory is, you wanted it fixed, and not a quote on how much it would cost to fix - logic board replacment program or no.

It's possibly also a bit of revenge for trying to get one over on them, by claiming it as warrantable. Course, maybe I'm just cynical.

cmaracz88 · 01:29 PM

edit

Half Thought · Dec 5, 2004, 01:31 PM

So the iBook was under warranty? If so they should have fixed it for no cost to you. I had logic board problems a couple of iBooks ago and my local authorised apple dudes had to send it off to Apple cos the logic board wasn't something they could fix (i's a pretty major thing). If you've paid for it to be fixed under warranty, you've been had.

edesignuk · Dec 5, 2004, 01:44 PM

Why the hell have you deleted everything you have posted??? http://upload.edesignuk.net/uploaded...ilies/tard.gif http://upload.edesignuk.net/uploaded...milies/wtf.gif

jemeinc · Dec 5, 2004, 02:07 PM

This thread is weird...lol...

Dec 5, 2004, 11:30 AM	#1
cmaracz88 macrumors member Join Date: Sep 2003 Location: Toronto, ON	iBook Story edit __________________ iBook G3 800 MHZ/256 MB/30 GB/CD/12" bought May 5, 2003 Last edited by cmaracz88 : Dec 5, 2004 at 01:29 PM.

Dec 5, 2004, 12:26 PM	#2
asif786 macrumors 65816 Join Date: Jun 2004 Location: London, UK.	Did you send it in to Apple or a 3rd party repair centre? If you sent it to apple then they should have phoned you before they did anything. Tr sending an email to sjobs@apple.com - it wont get to Steve but it will get looked at and forwarded on to someone important. Detail exactly what happened and your serial number. If nothing happens after a few days, then just phone them and tell them that you're seeking legal advice if you really dont think you should have to pay for the repair.. I would simply refuse to pay the bill if they did this to me (I'm not suggesting you do that, could land you in some trouble.. ) /asif __________________ nigella lawson is hot. no, really, she is. macTV videocast

Dec 5, 2004, 12:33 PM	#4
cmaracz88 Thread Starter macrumors member Join Date: Sep 2003 Location: Toronto, ON	edit __________________ iBook G3 800 MHZ/256 MB/30 GB/CD/12" bought May 5, 2003 Last edited by cmaracz88 : Dec 5, 2004 at 01:28 PM.

Dec 5, 2004, 12:34 PM	#5
cmaracz88 Thread Starter macrumors member Join Date: Sep 2003 Location: Toronto, ON	edit __________________ iBook G3 800 MHZ/256 MB/30 GB/CD/12" bought May 5, 2003 Last edited by cmaracz88 : Dec 5, 2004 at 01:28 PM.

Dec 5, 2004, 01:08 PM	#8
cmaracz88 Thread Starter macrumors member Join Date: Sep 2003 Location: Toronto, ON	edit __________________ iBook G3 800 MHZ/256 MB/30 GB/CD/12" bought May 5, 2003 Last edited by cmaracz88 : Dec 5, 2004 at 01:29 PM.

Dec 5, 2004, 01:31 PM	#9
Half Thought Banned Join Date: Dec 2004 Location: Kent, England, Old Blighty	So the iBook was under warranty? If so they should have fixed it for no cost to you. I had logic board problems a couple of iBooks ago and my local authorised apple dudes had to send it off to Apple cos the logic board wasn't something they could fix (i's a pretty major thing). If you've paid for it to be fixed under warranty, you've been had.

Dec 5, 2004, 01:44 PM	#10
edesignuk Demi-God (Moderator emeritus) Join Date: Mar 2002 Location: Great(?) Britain	Why the hell have you deleted everything you have posted??? http://upload.edesignuk.net/uploaded...ilies/tard.gif http://upload.edesignuk.net/uploaded...milies/wtf.gif __________________ Search before you post: MRoogle **Better BBC Search**

Dec 5, 2004, 02:07 PM	#11
jemeinc macrumors 6502a Join Date: Feb 2004 Location: South Jersey	This thread is weird...lol...

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