I'm liking all the posts with pictures to see how the process differs around the world...I already sent mine off, otherwise I would've added the US version...
just out of curiousity, are they sending them back in original 1st gen nano packaging?Reports have come in to various blogs that some replacement units have already been received and they are, in fact, 1st Generation Nanos that have been refurbed to like-new condition. No scratches, no dents. It's like a time warp. Serial numbers are different though, and, just like Apple said in the original email, custom engravings are not being reproduced.
RECAP:
You get....
1) 1st Gen Nano
2) Refurbed / Like-new condition
3) Identical specification (color, memory)
4) Not your exact original unit (different serial #)
5) No custom engravings
my box came from PA but the address it went to is in CA? i too received an email saying they've received it and all 3 steps were done. just waiting on getting it back now.
they received my iPod on the 22nd, and did all 3 steps. it's still in step 3 and say "product replacement pending".I just checked my status and it says "Diagnosing Product".
How long did it take for you?
mikehockenballs said:Has anyone got their replacement iPod back fromApple yet?
I am in the UK and have not got mine back yet, it shows as being at stage three.
It will be very interesting to see just what people do receive, it could even differ by country?
So if you have already got yours back then please post what version / colour you got.
per apple's email, up to 6 weeks for a replacement.Well I posted mine back and they received it on the 12 November 2011... I'm is in stage three and has been since then..
So far 4 weeks it's been with apple with no sign of it moving!
How long does it take to post out a replacement unit!?!!?!?!
can any UK people help me?
when you posted it at the post office, you got a receipt using the barcode does it actually track the package? also when apple receives the ipod does the apple repair site change to say the have got it?
also how long did it take for apple to get it when you sent it?
It allows Royal Mail to track it.. it's just proof of postage.
Yes Apple sent me a mail to say they had received it and when I go to the support site I can see that it's updated. It took about 2 days to arrive with Apple.
much appreciated,
mine has been in the post for 10 days now with no update or indication where it is, starting to get a little worried
I'm also in the UK. I submitted the request on 15th Nov. Packaging arrived something like 26th Nov. Sent it back 28th November, status finally changed from "packaging sent" -> "Product Replacement Pending" on 12th December.
In short, I think they have a shed load being returned and have a bit of a backlog. I wouldn't worry. I think those with the quick turnaround were the ones that got in really quickly after the recall notice, now the queue is longer
I filed on November 15, still haven't received my shipping box.