Resolved 2011 Trackpad sensitivity issue

Discussion in 'MacBook Air' started by costabunny, May 10, 2013.

  1. costabunny, May 10, 2013
    Last edited: May 11, 2013

    macrumors demi-goddess

    costabunny

    Joined:
    May 15, 2008
    Location:
    ~/
    #1
    So this one is a little odd and most annoying.

    The touch to click is off as is touch/tap drag.

    When moving my pointer around on the track pad it will sometimes 'grab' and activate dragging and/or activate controls.

    for example when moving the mouse between browser tabs it sometimes drags tabs around or even closes tabs.

    I have repeated it in Windows. I cannot repeat on another Air or a MBP.

    Just asking if anyone else has experienced this at all. I have exhausted all options I think, including trying a re-install.

    I have applecare but wanted to see if there is any other options first.
     
  2. thread starter macrumors demi-goddess

    costabunny

    Joined:
    May 15, 2008
    Location:
    ~/
    #2
    Well I have spoken with the wonderful Applecare bods and they think its definitely a hardware issue.

    I am off to the Genius Bar tomorrow (my first visit to an Apple store yippee). Hopefully they can fix/replace the part.

    either way even if I have to be without my macbook for a while at least it will be fixed.

    :)
     
  3. macrumors newbie

    Joined:
    May 8, 2013
    #3
    I'm experiencing some trackpad issues myself. How were they with fixing/replacing it?
     
  4. thread starter macrumors demi-goddess

    costabunny

    Joined:
    May 15, 2008
    Location:
    ~/
    #4
    Just back from the Apple Store in Cardiff. Wow what a wonderful experience.

    The Genius watched my demo of the trackpad (simply showed him how a slight extra pressure caused it to behave as if it were clicked).

    They booked it in for a replacement trackpad. Lucky me; they had no others in front of me so we went for a wander around other shops and in less than two hours collected my all-fixed air.

    Well tested and now the trackpad only acts like clicked, when actually clicked!

    Best service EVER. :)

    And I got an Apple Store Carrier bag as a momento of my first ever visit to an actual bricks'n'motar store.

    It would have cost £57 if I didn't have the Apple Care.
     

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