Okay then....... After months of persuading my brother to switch from the PC to the Mac, this week he ordered himself a rather tasty eMac 700Mhz, with a 'Combo' drive and 640MB of RAM....... So then, we received it yesterday and began to set it up..... plug the keyboard in, plug the power cord in, press the power button, little light comes on, fan kicks in..... but nothing on the screen!! So we restart it again, and again and again...... NOTHING!! Hey presto.... eventually the screen turns on and wham..... we think we're away!! Next thing it asks me to insert disc 1 of 4 discs to actually use the thing!! Obviously.... that's exactly what we expected to do!! REALLY!! So we spend christ knows how long inserting 4 discs and going through the whole restore process we eventually manage to get the machine to start up!! Cue a days trouble free use!! My brother was most impressed (he managed to forget the little glitch of actually getting the thing to turn on), after installing everything for him and showing him the basics I went home!! Later that night he tries to turn the Mac on............ Nothing but the little light and the fan kicking in..... multiple restarts later nothing!! So this morning I go over, determined to believe that it's something to do with software not hardware and prepare to reinstall OSX!!! I switch the machine on..... and hey!! The screen comes on...... superb!! Then I smell something........... and if that sure as hell didn't alert the senses to something going fatally wrong, then the smoke billowing out of the rear vent certainly did...... and in a move so fast that it would've convinced even the most sceptical person that I had endured 15 years of Shaolin Monk training I pulled the plug in one super swift move!! (Remember the UK was in the middle of a Fire Fighter strike at the time..... and a fire would have been alittle more serious with no f-in Fire Brigade to actually fight the thing!!) So we've spent the day on the phone to the reseller trying to get them to either replace the machine or provide us with a refund, however they want nothing to do with it!! Passing the buck to Apple, saying that we need to discuss a repair with them!! Ha Ha...... no way! We're rejecting the eMac, and pushing for either a 'NEW' replacement or a full refund!! (remember this machine is 24 hours old) Under British law our contract is with the Re-Seller not the manufacturer, but this seems to fly straight over the head of the Re-seller.... Que Trading Standards who have advised us of our legal consumer rights with regards to dealing with them, although even this doesn't seem to worry this particular Re-seller, and I quote him when I recite our rights as consumers "It means nothing to us...." Well I can tell you now, I'm going to nail this particular guy at this Reseller preferably into the dole queue for being a total ignorant and condescending moron!! Suffice to say, I've cancelled my 1GHz PowerBook order from them, and have advised anybody I know who are due to upgrade as well as a couple of design studios to steer well clear of this particular Re-seller!! Also Trading Standards have asked my brother to supply them with details with regards to the fault, as they said they're most interested when things like this happen on new products, so they're going to be checking to see if any similar faults have been reported nationally and will be contacting Apple to notify them of this fault to see whether it relates to any particular batch, design or product flaw!! All in all........... a most marvellous 'Switch' experience for my brother!!