$29 charge to replace earphones that are within the 1 year warranty?

Discussion in 'iPod' started by dkh587, Apr 13, 2009.

  1. macrumors regular

    Jan 29, 2009
    I've searched and searched, and haven't found anything with my exact question or anything, so sorry if I missed it.

    Well, my earphones that came with my classic that I got back in November are starting to sound like crap. I know from using my warranty before, that they'll exchange your earphones for free under warranty, so I go to the site, and go through the warranty support thing or whatever, where you enter your serial # and tell them what's wrong and what you're wanting fixed. So, I fill out everything, state what's wrong, and get to the service order, and it talks about the $29 no return penalty, which is fine, I will be sending in my headphones, and won't have to worry about being charged. I continue on and submit the order. Blindly and idiotically, I didn't read EVERYTHING, and I got charged $29 to my credit card. Is this correct? I thought the $29 was for if you didn't return the defective earphones? I'm confused and I feel like a dummy. It's late and I have ot be somewhere at 4AM, so take it easy on me! Any help is appreciated!:(
  2. macrumors 601

    Jul 4, 2007
    Denver Colorado
    I would just go to the Apple store. The $29 will be returned when you return the old ones.
  3. thread starter macrumors regular

    Jan 29, 2009
    I normally would for hardware issues with my iPod and Macbook, but it is an hour away and I can't justify that long of a trip for some headphones. As long as the $29 is refunded, that's fine. I was just a little confused, because I don't remember Apple charging the credit card the last time I used the warranty for headphone replacement.
  4. macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    You should call them. I have never been charged "in advance" for warranty returns...
  5. macrumors 6502

    Jun 1, 2004
    This is usually seen when using a debit card rather than a credit card.
  6. macrumors 68030


    Aug 24, 2007
    sounds weird. I think it's a screw-up. call 1800-MY-APPLE
  7. macrumors newbie

    Apr 21, 2008
    Definitely call. Don't go to your Apple Store, I don't think they have access to the system to be able to refund your credit card.
  8. macrumors member

    Feb 27, 2009
    Are you actually paying 30 bucks to repair the BUNDLED apple earphones?
  9. macrumors G4

    Oct 14, 2005
    True. Some banks will show a pre-auth as an actual charge when using a debit card. After a few days, it drops off (per the banks policy).

    dkh587, any chance you used a debit card this time?
  10. thread starter macrumors regular

    Jan 29, 2009
    According to 2 different Apple reps, that is what happened. It is a "hold" and once the defective headphones are returned, then it is removed.

    I used my Mastercard. A real one, not a debit mastercard.

  11. macrumors Core


    Feb 9, 2008
    San Jose (CA)
    The $29 is a hold, so they know you have the money. Otherwise I wouldn't worry about it.
  12. macrumors newbie


    Apr 16, 2009
    Hell, Colorado
    If you get ur money back, just by a pair of Sennheiser CX300s don't bother with the free earbuds(which are $30 otherwise). <wait, that might be what the charge is see if they send you new earbuds, if not get the CX300s they're also $30 and far better.

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