$30 to fix an iPod that is under warranty.

Discussion in 'Macintosh Computers' started by Koodauw, Feb 21, 2004.

  1. Koodauw macrumors 68040

    Koodauw

    Joined:
    Nov 17, 2003
    Location:
    Madison
    #1
    Well with the arrival of my iPod Mini I thought it was time to send my 3rd gen iPod into Apple to be fixed. It is about 7 months old and has several problems. First the battery has worn down to about 5 hours, which I don't know if the constitues replacement or not, this I can live with. My main gripe is that I get the "Check Disk" error frequently when I sync it to my computer. It also will randomly skip chunks of songs while I am listening to it. Like 20 songs, it will just advance right past them. Oh yeah and the screen freezes up sometimes as well. I can still advance, but the song on the display wont change. Anyways, I filled out Apples online request for to send it in to be fixed. While it is still under warranty they told me it will cost me $30 to have to shipped to and from Apple. I think this is kind of a rip. $30 to get an item fixed under warranty??? I called Apple and they told me there was nothing they could do. Does anyone else think this is a bit ridiculous, or am I just making a big deal out of nothing?
     
  2. Phatpat macrumors 6502a

    Phatpat

    Joined:
    Jun 15, 2003
    Location:
    Washington DC
    #2
    I don't know if your issues constitute replacement, seems kinda borderline to me. If you have a local Apple Store you could try brining it in, they might do it for free.
     
  3. oldschool macrumors 65816

    oldschool

    Joined:
    Sep 30, 2003
    #3
    just phone apple, don't use the online thing...usually when i do that, and i'm not supposed to, they end up agreeing to service anyways.

    And i sent my iPod in and wasn't charged anything...this could be because i'm in canada though.
     
  4. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #4
    apple stores will do it for you for free :D very nice :D
     
  5. rock6079 macrumors 6502

    Joined:
    Jan 6, 2004
    #5
    same with me

    yes this happened to me to and it bugged the hell out of me. thought the warreny is a year the shipping warrenty is only 6 months (180 days). of course thats somewhere in the fine print.

    really upset me

    its these types of things that make me question my loyalty to apple. i feel i deserve free shipping with my warrenty for that 1 year period when ithink of how much i buy and support them
     
  6. Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #6
    does applecare for the ipod extend that warranty?
     
  7. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #7
    one year i believe.

    two in total.
     
  8. Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #8
    I meant the shipping warranrty, if you have applecare can you avoid that $30 fee?
     
  9. ZildjianKX macrumors 68000

    ZildjianKX

    Joined:
    May 18, 2003
    #9
    Wow, this is a real jip... I had no idea... I've always hated Apple's cheap warranties... but this is really bad.
     
  10. SpaceMagic macrumors 68000

    SpaceMagic

    Joined:
    Oct 26, 2003
    Location:
    Cardiff, Wales
    #10
    That sucks :p .. i'm waiting for a day when a company accepts responcibility for problems (especially when they can afford it) and realises that if it is loyal to its customers then they will be loyal back.
     
  11. ZildjianKX macrumors 68000

    ZildjianKX

    Joined:
    May 18, 2003
    #11
    Does this apply to all Apple hardware past 30 days? If so, does applecare on the hardware remove the fee?
     
  12. kgarner macrumors 68000

    kgarner

    Joined:
    Jan 28, 2004
    Location:
    Utah
    #12
    I am about 95% sure that AppleCare covers the shipping and also covers other things not covered by the 1 year warranty. And this is really not that bad. Many manufacturers have a 1 year parts/90 days labor limited warranty. I don't know how long they cover shipping. At least you don't have to pay the labor with Apple. That would be much more than $30.
     

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