After receiving a 60gig 5th Gen iPod for Christmas one of my first trips was to my local Apple dealer to purchase a stronger case. After discovering cases for 5th gen iPods to be sold out at two locations I arrived at a third, where disaster struck. On stepping out of my car the iPod fell out of my pocket roughly 2 feet to the ground landing flat onto its back. Inspection after removing the iPod from the thin sleeve it shipped with revealed a brand new vertical crack through the iPods LCD. I've been the owner of a 10gig 2nd generation iPod since their release, this first iPod was the unfortunate victim of a number of falls over the years however took the use and abuse like a champion. From my experience with this origional iPod it would appear that the increased screen size of the 5th generation iPod comes at the cost of greater susceptability to damage. I'm still somewhat shocked that a tumble from a sitting position to the ground was sufficient to crack the screen. Inquiry with the vender the iPod was purchased from resulted in immediate direction to applecare and a refusal to further discuss the matter. Shortly after sending the iPod in to Apple I received the response "We have inspected your IPOD 5TH GENERATION and have determined that it does not require service. Therefore, we will return it to you unrepaired." with "Accidental damage or abuse found - service declined" as the official reason listed on Apples support site. I really do not care much whether or not the damage to my iPod is covered by warranty so long as my iPod is repaired. Thus far all I have received is dead ends in my attempts to deal with the situation. Is this an uncommon situation with the newer generations of iPod? Is anyone aware of a realistic route to take in this situation to get ahold of a fully functional iPod? Thanks in advance. Take good care of those 5th generation iPods for those of you yet to go through this. They don't make them like they used to. Literally in this case.