A(nother) MacBook Pro Story

Discussion in 'Mac Pro' started by Benjamin Black, Apr 4, 2006.

  1. Benjamin Black macrumors member

    Joined:
    Mar 28, 2006
    Location:
    Dalls, TX
    #1
    For two weeks I've been stuck in MacBook Pro Hell. The originally purchased MBP was returned two days later and D.O.A.'d by a very polite, if not impressive "genius" at a local Apple retail store. It had a warped lid, warped casing, processor fuzz, and faulty volume control. I was given a new machine. However it was much the same with the replacement - warped lid, processor noise, and faulty volume control. This time I decided to wait to return the unit, hoping to land a newer, possibly revised model.

    So yesterday I visited the Apple store, with renewed hope that things would be different...that perhaps I would finally land one of the rumored trouble-free MBPs. But this time I would be greeted rather rudely at the Genius Bar, my complaints ignored and my computer found to be "within spec" after a rather unneccesary hardware test. But how could this be? Only a week earlier I had been told that my first MBP, which possessed the exact same symptoms as the present MBP, was indeed atypical and should be replaced. My new genius said that the last genius shouldn't have replaced my computer and told me that I would need to phone Apple to convey my displeasure with the build quality. WHAT???

    I was then told by a manager that he could not help me since his genius had proclaimed the MBP to be within spec. He then all but admitted that owning a MBP at this stage in its life was akin to beta-testing, and "offered" to waive the restock fee if I wanted to exchange the MBP for a Powerbook. I told him that I didn't think sticking-me with an outdated laptop was a viable solution. I was then told that I was free to return the computer - minus a $200 restocking fee! Furious, I told him that if I was forced into doing this (thus losing all of the contents of my computer) that Apple would lose a customer for life. He went to the back. Fifteen minutes later he returned and, grudgingly, agreed to replace the notebook free of charge, with the understanding that this would be the last time I would be able to do so. So not without a little bewilderment, I agreed to these terms, waited another day for them to transfer the content from #2 to #3.

    Today I am happy to report no major complaints with MacBook #3, save for continued trouble with the volume control (still no sound on the lower 6 sound settings). The serial is in the W8613 range, which if what I've read here is correct, means that this is a revised unit. Hopefully this means future buyers will not have to suffer any of these problems. For those that are currently having trouble with their MBP, I would strongly advise you to demand a repair or replacement. There is a problem and $2000+ is a ridiculous amount of money to spend on something that causes you grief out of the box.
     
  2. vamp07 macrumors member

    Joined:
    Nov 22, 2005
  3. steve_hill4 macrumors 68000

    steve_hill4

    Joined:
    May 15, 2005
    Location:
    NG9, England
    #3
    I have to say that mine has been pretty much trouble free, (barring a couple of pops of speakers that cut all sound out and was only resolved by pausing the song in iTunes and pressing play again). My serial number is W8609, which would sound out of the range. While I feel it a little warm at times, it is managable. However, whenever I check Activity Monitor I am barely testing my CPU.

    If anything does go wrong though, I have a 1 year manufacturers warranty and a free extra year from the store where I bought it from.
     
  4. PCMacUser macrumors 68000

    PCMacUser

    Joined:
    Jan 13, 2005
    #4
    Hmm, makes me kinda glad that I'm in the UK. The London Apple store has a two week 'no questions asked' return policy on the computers they sell there... which I used for my 15" PB...
     
  5. brikeh macrumors 6502a

    brikeh

    Joined:
    Jan 24, 2006
    #5
    I returned my iMac four times because of that popping thing that you just described. Eventually I asked for a full refund and bought a powerbook.
     
  6. Malcster macrumors 6502

    Joined:
    Apr 26, 2005
    Location:
    Bristol, UK
    #6
    I got my repaired MBP back from Apple yesterday, and its still making a buzzing (quiet but still noticeable) noise on the right hand side related to the screen brightness..

    a question for anyone that has a 'no issues' MBP does it make any noise at all relative to changing lcd brightness? (when making it duller or brighter is there a quiet buzz/noise from the right handside along with it) trying to work out if this is normal or not.

    Its looking a lot like my repaired MBP may not be repaired at all.
     
  7. sel1965 macrumors member

    Joined:
    Feb 1, 2006
    Location:
    KC, MO
    #7
    I have my brightness set to either 3/4 or 1/2 most of the time and no noise what so ever. Sorry to hear you are still having the issue. I am at work right now typing on a crappy compaq desktop that is making a lot of noise. My mbp is much nicer than this piece ever could be.
     
  8. steve_hill4 macrumors 68000

    steve_hill4

    Joined:
    May 15, 2005
    Location:
    NG9, England
    #8
    I mostly have my brightness set to 25%, but when I have rarely upped it from there, I haven't noticed any significant difference. I'll be on the lookout for all problems for the next few weeks to ensure there is nothing to cause concern though.
     
  9. Malcster macrumors 6502

    Joined:
    Apr 26, 2005
    Location:
    Bristol, UK
    #9
    ok, many thanks, im back on the phone to apple..
     

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