A White line Appear on the Screen of My New Macbook Air

Discussion in 'MacBook Air' started by alchemist9, Sep 15, 2013.

  1. macrumors newbie

    Sep 15, 2013

    I just bought my Macbook Air a week ago. This is my first apple laptop. I'm quite satisfied with its overall performance. But occasionally, when I open a new window, a white (or slightly colorful) thin line appears on the screen. It gets disappear when I switch to another window.

    Here is an example

    So I'm just wondering, is there some problem with my machine? Does anyone encountered the same problem before??

    PS. Mine is 2013 version i5 256G with 8GB memory.
  2. macrumors regular

    Sep 14, 2013
    I noticed a line as well on my 2013.

    It comes up every time I have a minimized window and go into app expose. It looks like a poorly done border to me.
  3. macrumors newbie

    Sep 15, 2013
    Feel sorry for that.

    I myself had the exact same problem. Twice.
    I called the service center, and replaced my Air twice.
    To me, it happened when I start my Air, or when minimize any windows.
  4. macrumors 6502a

    Mar 4, 2013
  5. macrumors 68040

    Jul 1, 2004
    I've had the same thing happen as well. It briefly flashes and disappears. Personally, I find it only a tiny bit annoying, but not enough to do anything about it.
  6. macrumors member


    Oct 9, 2011
    Kansas, USA
    I would tend to agree with this. It's a poorly designed border or other UI element that is becoming visible when it should not be. Perhaps the 10.8.5 update will correct it if you have not already installed it? If not, I would put money on Mavericks fixing it.
  7. macrumors member

    Aug 5, 2013
    Mavericks did not fix the issue sadly :(

    I also got the issue and now I need to send it in for repair 2-3 weeks without computer :(
  8. macrumors member

    Oct 15, 2013
    I also have this issue, however I would find it hard to replicate it to warrant a repair. Is it worth going in for a repair?
  9. macrumors member

    Aug 5, 2013
    I did send a written desceiption of the error and the aasp did tell me that they THINK that it's something wrong with the GPU and needs to replace the logicboard.
  10. macrumors 6502

    Nov 21, 2010
    I've seen it as well. As stated, it's difficult to replicate on demand.

    2013 MBA.
  11. macrumors newbie


    Dec 7, 2009
    Dallas, TX
    I've had this issue as well. It's only happened a few times but there have been updates since the last time I saw it and don't really care as long as the whole LCD goes bad. Then I will take it in for service.
  12. macrumors 6502


    Nov 22, 2007
    I have the same or similar issue. I've attached an image of what I saw the other day within Safari bookmarks. It's a MacBook Air 13" upgraded to 8GB RAM - so not stock but that's the only change from stock MacBook Air 13".

    Attached Files:

  13. macrumors 65816

    May 7, 2009
    Hamilton Island, Whitsundays, QLD Australia
    take it back for an exchange!
    hopefully you will receive an Air with a different display.
    panels are made by Samsung, LG and AU Optronics - the last one is the best
  14. macrumors member

    Oct 15, 2013
    Only possible if the laptop isn't a custom to order build, since they won't stock your exact one in the store. Which means that the you'll have to hand yours in repair which might take weeks
  15. macrumors 65816

    May 7, 2009
    Hamilton Island, Whitsundays, QLD Australia
    ok - just realised this is an older post from September, thus you are quite correct.
    were it 'a week ago' then Apple would replace irrespective of the configuration.

    if purchased in an Apple store or a reseller, then a repair is on the cards - which shouldn't take 'weeks'.

    usually it's a matter of they inspect and test, order the panel (book the Mac in for repair) you take your Mac home and continue to use it in its current shape.
    They then give you a call to say the part is in, you front up with your Mac and you should get it back next day - or the day after.

    at least that's the way it works here in Australia … …
  16. macrumors newbie


    Jul 22, 2010
    Windsor, Canada
    I can also confirm that the white line has happened to me but only for half a second then it disappeared.

    2013 13" MBA, just bought it yesterday at Best Buy.
  17. macrumors 6502a

    Sep 25, 2007
    Upstate NY
    First thing that comes to mind is did you go back to the store that you bought it from if that was an option?
  18. macrumors 68040

    Jul 1, 2004
    Has anyone noticed that the issue has just gone away on its own. I know I used to get the lines every once in a while when the machine was new. But now it's almost 6 months old and I can't remember seeing it since before I last posted in this thread (Sept).

    I feel pretty confident to say that it's not a software issue as an update surely would have fixed this by now. That means that it's something with the hardware, either the screen or GPU. But perhaps it just needs a burn-in period.

    It doesn't look like this is a major issue either. A quick google search only turns up this one thread, and there's only a handful of us that have posted about it.
  19. macrumors 6502

    Nov 21, 2010
    I have not seen the line in a few weeks to a month.
  20. macrumors newbie

    Oct 16, 2013
  21. macrumors 6502a

    Jul 23, 2008
    Never had the line on screen. Though I don't use App Expose that often. I mainly CMD+Space Bar to open my apps.
  22. macrumors member

    Aug 5, 2013
    I also got this also have lines inside the frame in menus, it's limited to finder only.

    Got my case esc to apple eengeners, 'll replay bacl after they have analyzed my logfiles.

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