So I have my 5G 30 GB Ipod that I purchesed in December. A freind of mine dropped it a couple of months ago onto the concrete floor, and the hard drive started failing periodacly with a folder with an exclamation point. One day while updating it the hard drive completely failed. I took the matter up with an online service request on Sunday night. Monday morning an empty box was on its way to me. By tuesday afternoon the box was at my front door when I got home. I put my ipod in the box and called DHL with the # apple had givin me on a peice of paper in the box to schedual a pickup. On Tuesday they had picked up the box when I had gotten home. By wednesday apple had received my Ipod. On Thursday they had diagnosed the problem and a replacement was pending. My Ipod was extremily scratched up and I was expeting one in similar condition. But on Saturday low and behold a DHL lady came to my door, and let me sign for my Ipod. She was probibly the nicest lady I have ever seen. I tear open the box and there sits a brand new ipod with the stickers still on it and everything! I find it very awsome that I can have my broken product out on Monday, and have a brand new one on Saturday. I chalenge any other company to have that kind of service. DHL was also amazing because I live in a very hard to find spot and whenever I order anything from Fed-EX or UPS I have to drive all the way down to there sorting facility, or call them and give them directions. But DHL was spot on in finding my place when no one else could.