Accidently Purchased An App - What Can I Do Now?

Discussion in 'iPhone and iPod touch Apps' started by HelixOmnimedia, Jul 18, 2008.

  1. macrumors 6502a

    HelixOmnimedia

    Joined:
    Jul 26, 2006
    Location:
    Traveling The World
    #1
    OH MY GOD!

    I accidently purchased an application that i will never ever use and it cost me $9.99. It was for the "My Life Record Personal Edition"

    I was browsing the Healthcare and Fitness section, and accidently clicked on Buy App

    Any idea what I can do now. Will I be able to get a refund? and if so, how would i go about getting one.

    Thanks for help and advice
     
  2. macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #2
    I would contact iTunes Customer Support using the below link:

    http://www.apple.com/support/itunes/store/browser/

    The only problem is, as I presume you've gathered by now, is that you can't prove you did it 'accidentally'.

    They may give you store credit to the value of the accidentally downloaded app, then again they may say, tough luck, you click the button.

    Just explain what happened to them, and hopefully they will sympathise.

    R-Fly
     
  3. kis
    macrumors 6502a

    Joined:
    Aug 10, 2007
    Location:
    Switzerland
    #3
    not sure you can do much there - just be happy that it wasn't the one going for 499$
     
  4. macrumors newbie

    onemanarmy333

    Joined:
    Jun 7, 2008
    #4
    apple need to improve the buying app system to protect people from buying insanly expensive apps like myaccountstogo.
     
  5. macrumors 65816

    Joined:
    Jun 29, 2007
    Location:
    San Francisco, CA
    #5
    Hmmm, I trying to understand why this is a big issue, $9.99?
     
  6. macrumors 65816

    Brianstorm91

    Joined:
    Sep 30, 2007
    Location:
    Cambridge, UK
    #6
    Because they'd rather spend it on something that they want.
     
  7. macrumors member

    Joined:
    Jul 5, 2007
    #7
    Set your iTunes shopping preference to 'Buy using shopping cart', that way if you accidentally click on buying something, it's easy to just remove it from your shopping cart without being charged.
     
  8. macrumors 603

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #8
    Doesn't work for Apps. They ignore the shopping cart.
     
  9. macrumors 68040

    Joined:
    Mar 24, 2006
    Location:
    Nottingham, UK
    #9
    which one was that? ;)
     
  10. macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #10
    That's something they need to fix.
     
  11. TBi
    macrumors 68030

    TBi

    Joined:
    Jul 26, 2005
    Location:
    Ireland
    #11
    Talk to apple. They should be able to refund you.
     
  12. macrumors 6502a

    Joined:
    Jun 29, 2006
    #12
    +1
    They will refund it, and if the person won't, hang up, call back, talk to a new person.

    You won't have a problem.
     
  13. kis
    macrumors 6502a

    Joined:
    Aug 10, 2007
    Location:
    Switzerland
    #13
    myaccountstogo - one very expensive iPhone App...
     
  14. macrumors 6502a

    cyclingplatypus

    Joined:
    Mar 15, 2007
    Location:
    New Hamsphire
    #14
    Ummm....no, you have to click on the link twice to download an app and that's after you type in your password, Apple doesn't need to change anything people just need to pay more attention.
     
  15. macrumors member

    Joined:
    Jul 11, 2008
    #15
    Wrong.

    That's on the iPhone/iPod Touch. Most people buy their apps on iTunes, where you're usually logged in so it's just 1-click to buy something.
     
  16. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #16
    Talk to Apple, hopefully they will refund your money. If not be thankful that is only $10. Let us know what happens.
     
  17. macrumors 6502a

    cyclingplatypus

    Joined:
    Mar 15, 2007
    Location:
    New Hamsphire
    #17
    No you are wrong, even on iTunes it is the end user who is responsible, I don't want Apple to be required to add another step to purchasing either via iTunes or iPhone/Touch. If you have a problem in itunes perhaps you should use a cart or require a password to purchase don't punish the majority of customers because a few users have problems.
     
  18. macrumors 6502

    SteveLV702

    Joined:
    Oct 15, 2007
    Location:
    Las Vegas, Nevada
    #18
    my question is how you accidently purchase an application when I go to purchase an application via iTunes I click buy it then asks me if I am sure and I then click Buy Now.... when on the App Store I have to click Buy then it changes green to install and once I click it then it asks me to enter my iTunes password....
     
  19. macrumors 6502a

    Joined:
    May 23, 2007
    #19
    I was thinking the same thing.
     
  20. macrumors G3

    Night Spring

    Joined:
    Jul 17, 2008
    #20
    The one time I bought a paid application, I clicked "Buy App" and the app started downloading without asking me for any further confirmation. And no, I'm not going to start clicking on "Buy App" buttons just to see if it happens again.
    (Edit: This was in iTunes. On my Touch, it asks me to enter my password, even when I'm downloading a free application.)
     
  21. macrumors 6502

    Joined:
    Jun 29, 2007
    #21
    That is what I was going to say too. There is no difference between getting a free application and buying an application. They have to put up an alert that your account will be charged so much. I do not know why people have such a big problem with that one extra step.
     
  22. macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #22
    I don't get it either. I have to give my password, click install and whatever button like 3 times.

    Can someone please explain to me how you accidently buy an app?

    Are you saying that when browsing, you simply click one button and bam it is downloaded and on your phone with no extra button pushes, keystrokes or password requirements?

    Please tell me how/what/where because I have not had that happen once. So i am curious to see it.

    Was this on the phone or through iTunes?

    By the way, that app looks pretty cool. Having all your medical records at a fingers touch could come in handy some day.
     
  23. macrumors 6502a

    AceFernalld

    Joined:
    Mar 3, 2008
    Location:
    Massachusetts
    #23
    As R-Fly said, contact iTunes Support via the webpage. They will refund you, trust me. They refund EVERYTHING.

    I purchased the app Sketches when it was $7.99, a few days later the price was lowered by $2.00 so I contacted them asking if I could have the $2.00 refunded. She then said she would refund my account the $7.99 and the application is still on my computer and iPod :confused::confused:
     
  24. macrumors G3

    Night Spring

    Joined:
    Jul 17, 2008
    #24
    Yes, that's exactly what happened to me. And it was on iTunes.

    Have you ever tried buying an app through iTunes? Or do you always do it through your Phone/Touch?
     
  25. Guest

    Joined:
    Aug 18, 2007
    #25
    I know exactly how you feel. Luckily though, my mistake was a $.99 purchase of ColorTilt, which isn't actually that bad.

    In my iTunes (I have 'Buy with a Shopping Cart' turned on), I am never asked to enter my password or confirm that I do want to purchase the app if I click 'Buy' when I'm browsing the pages of apps. But, if I'm on the app's actual page and click 'Buy', I am always asked to confirm my intent to purchase and download.

    Just my 2¢.
     

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