Account information at Apple Store

Discussion in 'iPhone Launch Meetups' started by scwinsett, Jun 17, 2010.

  1. macrumors 6502a

    scwinsett

    Joined:
    Apr 21, 2010
    Location:
    Nashville, TN
    #1
    Okay, I have talked to multiple Apple employees and have gotten multiple answers, so I am confused.

    I am an authorized user, but not the primary account holder. When I got the 3GS at the AT&T store last year, I was there by myself, without the primary acct holder, and they let me sign a new contract myself.

    A few days ago, I called AT&T, and they said since I am an authorized user, I should be able to renew my contract and get iPhone 4 without the presence of the primary acct holder.

    I talked to an Apple Employee on Apple Store chat, and he told me the primary acct holder must be there, then I reconnected to another Apple employee over chat, and he said I could do it myself since I am an authorized user!

    DOES ANYONE KNOW WHAT IS TRUE?
     
  2. macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #2
    Yeah, I've gotten a lot of conflicting information on this as well. I probably would have been safer pre-ordering it but after talking with my local Apple store twice and them telling me I was OK to buy the new phone as the authorized user I decided to reserve at the Apple store, now I just have to hope they hold true to their word.
     
  3. thread starter macrumors 6502a

    scwinsett

    Joined:
    Apr 21, 2010
    Location:
    Nashville, TN
    #3
    I tried to pre-order, but I couldn't get through. I can't very well drag the primary to the apple store at 7am
     
  4. macrumors 6502

    Joined:
    Jun 15, 2010
    #4
    what does this have to do with launch meetups??
     
  5. thread starter macrumors 6502a

    scwinsett

    Joined:
    Apr 21, 2010
    Location:
    Nashville, TN
    #5
    eh.. it has to do with LAUNCH... this is the closest forum i saw
     
  6. macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #6
    Absolutely everything, we're going there to actually try to get the phone after all.

    But yeah it's probably in the wrong section but this whole forum is a mess right now, just adds to the excitement.
     
  7. macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #7
    I talked to my local Apple store again to verify my reservation, and they have again confirmed that as long as I am an authorized user and have the account holders information (SSN) I'm good to go.
     
  8. thread starter macrumors 6502a

    scwinsett

    Joined:
    Apr 21, 2010
    Location:
    Nashville, TN
    #8
    Thanks for this confirmation. I have called around and still been told conflicting things, but hopefully this is just due to confusion. Apple seems to hire Apple Store employees based strictly on their appearance, so hopefully the negative responses were just moron employees.
     
  9. macrumors 6502

    Joined:
    Jun 26, 2009
    #9
    What qualifies you as being an "authorized user?" Do you just need to be currently on the family plan?
     
  10. macrumors newbie

    Joined:
    Apr 15, 2010
    #10
  11. thread starter macrumors 6502a

    scwinsett

    Joined:
    Apr 21, 2010
    Location:
    Nashville, TN
    #11
    I have called TWO DIFFERENT Apple Stores, BOTH of them said as long as an authorized user is there it is fine.

    HOWEVER: YOU MUST KNOW THE SSN OF THE PRIMARY ACCT HOLDER
     
  12. macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #12

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