I know I can't get any definitive advice without talking directly to Apple, but I thought I'd ask here first. Although I'm not sure how clearly I've explained everything. (The first paragraph is just a bit of a rant that can mostly be ignored; sorry about it.) I went to an Apple store about dust (or some debris) underneath my iPhone 5s camera lens. The Genius took it away, but came back and said they cant get to it, so shell have to replace the phone. Annoying, but fine. She had me sign for the replacement and handed me the new phone. I noticed it had scratches on all 4 edges, as well as two dents. I dont usually complain about things like this, but this was really bad. I complained but she said Ill just have to live with it, and that Ill end up scratching the phone myself anyway. Which, what? I had the phone for well over a month and hadn't got a single scratch or mark on it. I thought she was rude, so I asked to speak to a manager. She went away and came back and said theyll replace the replacement. So I had another replacement done by a different employee (it actually does have a small scuff mark, but its not THAT big a deal). I get home and see I have two emails confirming the two replacements. In the first email for the original phone being replaced (the one with dust under the lens), the serial number listed for the original phone is different to what it actually was. The email for the second replacement says the phone was out of warranty, and the cost for a replacement was £179. (The email for the first replacement said the phone was in warranty and the cost was £0.) I didnt pay anything at the time, but Im assuming they cant take a payment from the card they have on file without my consent? I checked my Support Profile, and theres three iPhone 5s listed: the original one (with the dust under the camera lens); one with the serial number Id never seen before in the first email; and the serial number of the first replacement. The serial number of the final replacement is nowhere to be seen, though. Has this happened to anyone else before? Is this something I should be concerned about?