There are several scratches on the iphone case, near the lightning port. This port has only been used a total of 3X. Once at the store where I bought it to set up the phone. At the apple store to transfer contacts. And at home to recharge the phone. That's it. After a week, there are already multiple scratches near that port, after what I consider to be relatively light use. Can I return this phone for an exchange and refund? I don't think the phone should scratch this easily. I had a regular cell phone before, which I was far less careful with, and it took maybe two years before it looked as bad as the iphone 5 after just one week. edit: I should've added that my phone has been in a case the entire time.