Am I Entitled To a Refund?

Discussion in 'Wasteland' started by mackandproud, Jan 21, 2013.

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  1. mackandproud, Jan 21, 2013
    Last edited: Jan 22, 2013

    macrumors 6502

    Joined:
    Jun 9, 2008
    #1
    There are several scratches on the iphone case, near the lightning port. This port has only been used a total of 3X. Once at the store where I bought it to set up the phone. At the apple store to transfer contacts. And at home to recharge the phone. That's it. After a week, there are already multiple scratches near that port, after what I consider to be relatively light use.

    Can I return this phone for an exchange and refund? I don't think the phone should scratch this easily. I had a regular cell phone before, which I was far less careful with, and it took maybe two years before it looked as bad as the iphone 5 after just one week.

    edit: I should've added that my phone has been in a case the entire time.
     
  2. macrumors 6502

    Joined:
    Nov 21, 2011
    #2
    If you're within 14 days (in US) you can return the phone and get your money and upgrade back, if you are within 30 you can return or exchange your phone, if you decided to return your phone (US) you will loose your upgrade.
     
  3. macrumors 6502

    The Robot Cow

    Joined:
    Sep 12, 2012
    Location:
    Central California
    #3
    It's tough to decide, could be just a bad phone or maybe you're putting too much pressure on it when you're trying to connect it? It is aluminum so it does scratch easily.
     
  4. macrumors 68040

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #4
    Most phones will show wear and tear with reasonable use.

    Perhaps you should use some form of shield or full case if these marks are going to annoy you.
     
  5. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Its considered normal wear and tear.
    It will scratch eventually if you're sticking it to the port on the bottom and missing the hole. (that's what she said:D)
     
  6. thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #6
    My phone's been in an otterbox case the entire time. It has spent maybe two minutes total outside of a case while I switched cases.

    Here is apple's return policy for reference. I bought my phone at wally world. I'll probably have to go in person and ask what their store specific policy is, if any.

    Returns and refunds

    iPhone Return Policy
    If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store (1-800-MY-APPLE), or to a U.S. Apple Store, within 30 calendar days from shipment for a full refund. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. Your iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
     
  7. macrumors G3

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
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    #7
    Got my black iPhone 5 on launch day and still no scratches. It's either defective or you are not doing something right.
     
  8. thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #8
    Why do people respond without reading my OP? I've used the lightning port ONCE and very carefully at that. It's been used on 2 other occasions by store employees to activate the phone and to transfer data.
     
  9. macrumors 65816

    Mr_Brightside_@

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    Location:
    below Ash Tree Lane
    #9
    You only charged your phone once in a week?
     
  10. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #10
    I'm reading your first post and the answer is the same, it's normal and will just happen again. Just because you used the port only three times, doesn't mean the port wasn't used like a mad cow over in China.
     
  11. macrumors member

    Joined:
    Jul 15, 2012
    #11


    Well could be, but stuff doesn't scratch out of nothing, there must have been some contact with something, either by you or the apple store employees
     
  12. macrumors 65816

    Mr_Brightside_@

    Joined:
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    Location:
    below Ash Tree Lane
    #12
    Yikes.
     
  13. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #13
    Return it for a full refund.
     
  14. macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #14
    You aren't entitled to a refund.
     
  15. macrumors 65816

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    below Ash Tree Lane
    #15
    This.
    Yes, he or she is.
     
  16. macrumors G3

    Apple fanboy

    Joined:
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    Location:
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    #16
    I charge mine everyday and still no scratches. It must be a faulty anodising. Swap it.
     
  17. thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #17
    Yes, it receives light use, plus I turn it off at night.
     
  18. macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #18
    Have you tried returning it?
     
  19. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #19
    That would be easy. First we need to decide whether the masses agree.
    :p
     
  20. thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #20
    If only your words of wisdom weren't scrambled into jibberish by the powers that be. Sigh.

    ----------

    I'll definitely be back at wally world where I bought in the next few days to check.

    Calling is pointless since the employees are so incompetent and it's an hour round trip so I thought I'd check here with the veterans of the industry first.
     
  21. macrumors member

    Joined:
    Oct 10, 2012
    #21
    What's it matter if it's in an Otterbox all the time? Sometimes I don't get all the people swapping for some scratches especially when it's something that is being used daily.
     
  22. thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #22
    As far as I can surmise, the answer is either 'yes,' or 'no.' :D
     
  23. macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #23
    I see it this way:
    If you are within the return period then yes.
    If you aren't within the return period then no.

    Is it worth the trip to get a new iPhone that will inevitably get scratched is up to you. Have you thought of putting a case on your phone?
     
  24. macrumors member

    Joined:
    Dec 29, 2012
    #24
    Do you have a picture of the damage?
     
  25. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    I don't buy that for one second that you only charge it once per week.
    You can get it replaced by Apple but it will happen again within time.
    It's not scratch proof.
     
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