I have read on this board SO many posts about BAD APPLE tech support etc. Casting APPLE in a very bad light, siting rudeness and incompetence, etc. I have to say that my recent yet to be resolved dealing with APPLE is so far quite interesting and good. Let me preface this small dialogue by stating that when I knew that I was going to deal with APPLE about my purchase of a VERY HOT! ALubook. Defectively HOT, see red hands and sweat pouring from brow! I took it upon myself not to take the aggressive stance or to be unhappy in anyway. i have heard SO many stories about bad situtions and dealings and often wondered if these irrate Mac customers were equally angry on the phone and if this was a mitigating factor in the resolution. So in my call to APPLE i was quite content and calm dispite the fact that I had just spent over $2000. for a Aluminum Toaster, despite the fact that i was able to make toast after my old GE died. I love Toast as most Englishmen do. Upon initiating the call and speaking to a Apple rep. I noticed that he was very considerate and interested in my problem. I never took the stance of aggresion or that i was being ripped off. He even offered his perspective on the heat issue by relating the reality that it is getting harder and harder for Apple to create a cool laptop and that they are hitting a barrier. I have NEVER heard a Rep speak in this manner of admitting or relating a problem to APPLE. In fact after a short and concise conversation. the REP offered to move this up a level to an equally if not more so considerate TECH. The Tech was so alarmingly intelligent and helpful in his explaination of my situation and offered his own insights by way of his experiences with his laptop which is also a 1.5 Alubook. His final and easy conclusion was that my powerbook was malfunctioning possibly due to a hard drive problem or a loose heat sink. He immediately offered to have the PB returned to APPLE for a TECh fix or even a Replacement. I accepted the FIX since the screen is perfect on this unit and I like it that way. Now, i have had a 1.3 ALubook that i sold because it was Too hot for me, and after a nightmare with APPLE. I wanted it gone. So far this is the BEST experience that i have ever had with APPLE. I look forward to hearing other positive experiences with APPLE since there have been so many BAD stories, here. Also any users that have a heat issue may be very interested in this outcome. Sorry if this post was too long, i tried to be brief/!