Another Awesome Apple Store experience, this time with iPod

Discussion in 'Buying Tips and Advice' started by debrey, Jun 24, 2006.

  1. debrey macrumors member

    Joined:
    May 4, 2006
    Location:
    Chicago
    #1
    I was planning to write on this during my drive home. Cool to see another post on a similar topic.

    So, my iPod Photo pauses way, way too easily. Often, if you move the iPod just a tad it pauses. Or try to walk with it. We've sent it in online twice and both times they've returned it without fixing it.

    I went in to the Santa Monica, CA Apple Store (I have 3 apple stores within 6 miles. Sorry guys...). I made an appointment at the Genius bar. I was a bit nervous, because sometimes it'll pause at a touch, but othertimes not. I couldn't figure out an exact trigger. So I tell the guy the situation -- that I've sent it in twice. His first reponse: "that really sounds irritating." Yeah! I'm getting ready to demonstrate it for him and he says, "Alright, let's get you a new one." Awesome! He makes jokes about how you aren't supposed to walk with an iPod. I think we have a new one in stock here (even though it is an iPod photo, no longer for sale). 10 minutes later, I was walking out the door with a brand new iPod Photo. Incredibly understanding and cool service.

    -- David
     
  2. JLatte macrumors 6502

    Joined:
    Dec 2, 2005
    Location:
    San Diego
    #2

    It's always refreshing to read a positive post about service every now and then. Glad to hear it went very smoothly for you.
     
  3. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #3
    Glad to hear that you were well taken care of at the Apple store debrey. :)
     
  4. X5-452 macrumors 6502

    X5-452

    Joined:
    Feb 16, 2006
    Location:
    Calgary, Canada
    #4
    3??!?! That's obscene. My closest Apple store is several days, and 3 provinces away. Humbug.

    In any case, that's great that they were so awesome. I'm surprised they had any iPod photos in stock though, what with the 5G being out for so long now.
     
  5. Pluckie macrumors member

    Joined:
    May 7, 2005
    #5
    I'm having major problems with my iPod Photo. I was just wondering did you have applecare for your iPod or was it still under warranty? If not, that'd be amazing. If it was still under warranty through applecare, I guess what you got what you paid for

    Glad to hear you got your problem worked out!
     
  6. mortey macrumors member

    Joined:
    Mar 19, 2005
    Location:
    so cal
    #6
    It's hard to not find something you are looking for in So Cal. Maybe traffic-free streets but ...yeah!
     
  7. debrey thread starter macrumors member

    Joined:
    May 4, 2006
    Location:
    Chicago
    #7
    I did have apple care.

    There is a lot of cool stuff in So Cal. Over at head-fi.com people are jealous because I have places to try on high quality headphones.

    -- David
     
  8. MUCKYFINGERS macrumors 6502a

    MUCKYFINGERS

    Joined:
    Jun 7, 2005
    Location:
    CA
    #8
    i agree there is a lot of cool stuff in so cal!

    my sister lives in los angeles and i'm in sacramento... every time i go down there, i'm jealous of all the cool stuff she gets to play with.
     

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