Any last minute tips on how do deal with Apple?

Discussion in 'Buying Tips and Advice' started by Kingsly, Apr 29, 2006.

  1. Kingsly macrumors 68040

    Kingsly

    #1
    I am heading to the Apple store to deal with this lemon of an iMac G5 they sold me. On the phone they basically said "sucks for you" so I am going to talk to the manager. Any tips on how to deal with them? I am willing to pay the difference for a core duo iMac but I just want one that works!!
     
  2. calebjohnston macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #2
    You really just need to be polite but firm. Repeat yourself if you have to. The genius bar people are trained to blow you off; don't let them.

    I'm going to have to go in there lock, stock, and barrel pretty damn soon too. Good luck.

    Let me know what happens.
     
  3. Kingsly thread starter macrumors 68040

    Kingsly

    #3
    I plan to be polite, but make sure other customers "overhear" my gripes... to psych out the manager and make him (thinking its his own idea) offer to just replace/fix it outright.

    Oh yeah, it helps that the Genius is a friend of mine. :D
     
  4. calebjohnston macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #4
    Haha. Good luck. I'm going to plan on making it the other people in the store "aware of my situation" as well. We'll see what happens.
     
  5. Kingsly thread starter macrumors 68040

    Kingsly

    #5
    At the apple store now... assistant manager and my genius friend are in the back... looks like Im coming home with a CD iMac!!
     
  6. Peyton macrumors 68000

    Peyton

    Joined:
    Feb 2, 2006
    #6
    this is actually hilarious, if only they knew...
     
  7. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
  8. w8ing4intelmacs macrumors 6502a

    Joined:
    Feb 22, 2006
    Location:
    East Coast, US
    #8
    It would help if you told us what was wrong with you iMac.
     
  9. Rocksaurus macrumors 6502a

    Rocksaurus

    Joined:
    Sep 14, 2003
    Location:
    California
    #9
    Doesn't surprise me. I worked at an Apple store and managers would routinely cave to people - if they were loud enough about their problem. Nice work!
     
  10. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #10
    That surprises me...

    I figured after working myself in retail (but not for Apple), that as a manager, asst. manager, etc. it get's really old hearing and dealing w/ dramatic customers. I'd personally respond better to a customer who seemed cool and level-headed, who clearly and politely said what the issue was, how the issue hadn't previously been dealt with in a satisfactory manner, and how the issue could in fact be resolved to his/her satisfaction (in a reasonable way). :shrug: But I guess that's just how I feel about it.
     
  11. Kingsly thread starter macrumors 68040

    Kingsly

    #11
    That is exactly how I conducted myself, and I came home with a brand new 20" iMac Core Duo!! Yeeee! *dances with joy*
     
  12. Philberttheduck macrumors 6502a

    Philberttheduck

    Joined:
    Mar 15, 2006
    Location:
    HB, CA
    #12
    congrats bro.. helluva machine and helluva timing. sounds like you owe your friend big.. :)
     
  13. Kingsly thread starter macrumors 68040

    Kingsly

    #13
    Yep, except he left just after I arrived! The assistant manager left me hanging for a while then all the sudden he disappeared. About 10 minutes later, just as I was about to pack up the iMac G5 and leave he walks out with a CD iMac and says he is going to swap them!
    Total time spent talking to them at the Apple Store: Approx. 2 hours.
    It was worth it!!!
     
  14. truz macrumors 6502a

    truz

    Joined:
    Jan 1, 2006
    Location:
    Florida
    #14
    What was wrong with your G5 iMac that you took it back?
     
  15. Kingsly thread starter macrumors 68040

    Kingsly

    #15
    Okay, where do I begin...

    The box arrived looking like someone had played basketball with it
    There were multiple packing stickers on it, like it had been opened... I called Apple and they told me to go ahead and open it, that I can always return it if I am unhappy (this was my main ammo against the manager)

    the superdrive was misaligned with the case, so CD's and DVD's go in but they dont come out (unless you squezze it)

    iPhoto does this weird " image #****" is busy, when it isn't.

    It just goes to sleep, opens the fans to full throttle and refuses to wake up... randomly.

    It seems slower than my Powermac G4 400 with 20MB free on the HDD and a broken ATA controller. :eek:
     
  16. calebjohnston macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #16
    Should I ask to speak to a manager if the genius bar guy won't fix my bent hinge?
     
  17. runninmac macrumors 65816

    runninmac

    Joined:
    Jan 20, 2005
    Location:
    Rockford MI
    #18
    Wow glad to hear about you good luck. How good of "friends" are you with that genius? I also had good luck with my geniuses when my iPod nano broke I was there for about 30 minutes and then was out with a new one :D
     
  18. nospleen macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #19
    At least throw up in your mouth a little bit first! :p
     
  19. Kingsly thread starter macrumors 68040

    Kingsly

    #20
    We know each other by name... thats about it! :D

    iGary, I am sorry. I feel so bad, after all you're having such a bad Apple year... And I just waltz in and get a new computer just like that (well, it took a lot of talking and waiting, buy you know what I mean) I hope that you are met with the same luck I was soon.

    Caleb: yes ask for the manager, but follow deviolet's advice:
     
  20. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #21
    *throws up in mouth a little bit™*

    *slaps the spleen* :D
     
  21. Kingsly thread starter macrumors 68040

    Kingsly

    #22
    Hmmmm...

    ...karma?
     
  22. CompUser Guest

    #23
    One technique I saw a lady use was to slur the genious's words into a negative comment towards her.

    Genious: "Can't you see the dents on the back of the iPod?"
    Lady: "Are you insulting my intelligence?"
     
  23. nospleen macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #24
    :D
     

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