Anyone having iDisk problems?

Discussion in 'Mac Apps and Mac App Store' started by ScotRobson, Sep 19, 2004.

  1. ScotRobson macrumors 6502

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    #1
    Hi

    Anyone having iDisk problems?

    i open a finder window and click on iDisk and nothing happens - if i go to my iDisk through the go option i get a WebDAV File System Authentication - and to enter my username and p/w

    I have never seen this window before and no matter what I enter its telling me it is incorrect. Usually I just click on iDisk and im in.

    Any ideas anyone? I seem to be having a day of problems.

    Scot
     
  2. Savage Henry macrumors 65816

    Savage Henry

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    #2
    Nope. I've just gone in, moved some files, come back out, with no problem.

    Are you having any other hardware / network problems or just this one?
     
  3. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #3
    Go to http://www.mac.com/ and log in as yourself. If it lets you in, then continue. If it doesn't, something's wrong with your account (perhaps it expired and you didn't set it to auto-renew). Go into your account settings (click on your username next to where it says Logout). Does anything look funny there? Can you access other .Mac features, like Webmail and Bookmarks?
     
  4. ScotRobson thread starter macrumors 6502

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    #4
    Have no problems logging into ,mac.com - i can access everything on there - bookmarks, address book, homepage etc and nothing looks odd in my account settings. Also i'm not due to renew until march here is a pic of the box im getting. The user name auto filled in with my computers "short name" - i have tried that password and also put my .mac username and p/w aswell.
     

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  5. ScotRobson thread starter macrumors 6502

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    #5
    Just this :confused:
     
  6. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #6
    That's very strange. I'd try three things:
    1. Make a new user account, enter your .Mac information, and try accessing it from there. If that works, it's a user account problem. If it doesn't work, try #2.
    2. Try accessing your iDisk from another computer on your network (running Mac OS 9, Mac OS X, Windows 98, Windows 2000, or Windows XP). If that works, then something's wrong with your computer (a problem affecting all users). If that also fails, then try #3.
    3. Do #2 again with a computer that isn't on your network. If this attempt succeeds, you've got a network problem. If failure strikes yet again...I'm not sure where the root cause of your issue lies. It could be any number of things - anything from a temporary connection problem with the iDisk server to something funky on the network between the computers used for #2 and #3 to the iDisk server.
     
  7. ScotRobson thread starter macrumors 6502

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    #7
    tried a couple of those points - i logged into my partners account (on the same computer) and selected connect to another users idisk and the same password promt came up with his short user name!

    Could someone try to access my public folder - there is no password on there - just my name scotrobson (one T)

    Thanks
    Scot
     
  8. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #8
    I got into your Public folder just fine.
    I see you tried #1 and failed - that suggests that the scope of the problem is wider than just your user account. Does your partner have an iDisk? If so, is it accessible?
     
  9. ScotRobson thread starter macrumors 6502

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    #9
    Thanks - i just got a mate of mine to log into my iDisk with my user name and password and he got in fine! - My partner doesnt have an idisk at all.

    So how many is that ive tried?

    Ps feel free to watch the Madonna Tour clips if you wanna LOL

    Also a friend of mine on Windows Xp can get into my public folder fine
     
  10. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #10
    That's probably #3 - and you got a success. The problem could either be with your network (iDisk requests are blocked by a firewall, for example) or just your machine (WebDAV is corrupt, for example). The way to determine which is to run test #2.
     
  11. ScotRobson thread starter macrumors 6502

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    #11
    I dont have another computer to connect it too this network - but another mac and another pc on seperate networks have been able to get in.

    So if WebDAV is corrupt do you know how i solve that?
     
  12. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #12
    If your WebDAV's messed up, reinstalling Mac OS X will fix it.
     
  13. ScotRobson thread starter macrumors 6502

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    #13
    No way! Is that the only thing i can do? So do you think it looks like that is the problem from what i have tried?

    and thank you for all your help.

    :)
     
  14. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #14
    That's by FAR the easiest way to fix the example issue I described. However, I still don't know for sure if it's WebDAV on your machine or some other issue, like corrupt preferences. If you do decide to reinstall Mac OS X, I recommend an Archive and Install with the Preserve Users and Network Settings option.
     
  15. ScotRobson thread starter macrumors 6502

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    #15
    Well I have a new iMac on the way so i'm not going to bother. Also my music is not backed up at the moment :eek:

    When I get my new mac up and running and all files transfered I will wipe this one and reinstall. I can live without iDisk for another 2 weeks.

    Thanks again for all you help wrldwzrd
    Scot
     
  16. Savage Henry macrumors 65816

    Savage Henry

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    #16
    That does sound like the best option if you don't want a complete re-install. I just hope for your sake it arrives soon.
     
  17. ScotRobson thread starter macrumors 6502

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    #17
    Ok another update. I just tried to log into the acc as another new user and got this message pop up - any ideas if this might be the cause of the problem?
     

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  18. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #18
    Let's just say that this error further reinforces my earlier conclusions, but doesn't help me narrow down the root cause.
     
  19. ScotRobson thread starter macrumors 6502

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    #19
    What was your conclusion?
     
  20. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #20
    My conclusion was that it's either a problem with your machine or a problem with your network, but which one or what the specific problem is is not yet known.
     
  21. ScotRobson thread starter macrumors 6502

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    #21
    hmmm my broadband account is being regraded as from tomorrow to a faster service do you think it is possible that it may be the cause of the problem?

    Also i get the same error message as the one i just posted when i try to log into my friends public iDisk
     
  22. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #22
    I now know that your iDisk isn't broken (but I knew that already when I connected to your Public folder). Odds are that if it's a network problem, a router/firewall misconfiguration is to blame, not the speed of your broadband connection. If it's a local machine problem, something's probably wrong with WebDAV, since you said regular internet and email work just fine. More than that I still cannot determine from the information I have. You have your Mac hooked up to a router, right? I'd recommend the following test to eliminate the router as a possible cause: disconnect the router from the network and connect directly to the cable/DSL modem. If iDisk works, you've got a network problem. If it doesn't, you've got a local machine problem, which a reinstall of Mac OS X (or a new Mac) should fix. Do you have any third-party firewall software running or GUI configuration tools for the built-in firewall in Mac OS X? If so, turn them off and try again to eliminate that as a cause.
     
  23. ScotRobson thread starter macrumors 6502

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    #23
    Yeah i use a router, but this is where im confused. Im not that great on computers - so when you say disconnect from the network - i dont really know what that means or how to do it. and to connect to the cable/dsl modem means nothing to me either im afraid :(

    The only firewall i have running is the OSX one which i have always had on - have tried turning that off but made no difference.

    I have also just gone into idisk prefs and selected to set up local copy on my computer which it did ok - but there is nothing in it - i think i have to sync it somehow
     
  24. wrldwzrd89 macrumors G5

    wrldwzrd89

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    #24
    Okay, let me explain. Right now you have the Mac connected to the router (I'm assuming via an Ethernet cable), and the router connected to the cable/DSL modem (also assuming Ethernet connection). What I'm asking you to try doing is disconnect the cable connecting the Mac and router, disconnect the cable connecting the router and cable/DSL modem, and connect the cable that was once the Mac-to-router cable to the cable/DSL modem, thus "bypassing" the router.
     
  25. ScotRobson thread starter macrumors 6502

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    #25
    My phone line goes into the back of my router which then connects to my iMac - I dont understand the cable/DSL modem part sorry
     

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